58
WARRANTY
CERTIFICATE
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The warranty period starts from the date of purchase of the product, which must be proved by a
delivery document or other document issued by the selling firm. The document must be submitted to
the Technical Assistance Centre, if required.
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A copy of the warranty coupon (commissioning report) issued by the KLOVER Technical
Assistance Centre must be preserved along with the proof of purchase receipt.
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KLOVER s.r.l. disclaims any liability for accidents resulting from failure to comply with the
specifications contained the use and maintenance manual attached to the equipment.
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Furthermore, KLOVER s.r.l. declines any liability arising from misuse of the product by the user,
unauthorized modifications and/or repairs, as well as use of non-original spare parts or not suitable
parts for this type of product.
KLOVER s.r.l. guarantees the quality of materials, good construction, and functionality
of the product for a period of 2 years, under the following conditions:
1.
Any product which in its sole discretion, is deemed defective in materials or workmanship will be
repaired or replaced; with the exclusion of all costs for transport, recovery (hydraulic, disassembly
and assembly operations, building work, and any other required operation), and auxiliary
materials;
2.
The warranty does not cover:
- Ceramic glass coatings and ceramic-tiled and/or painted steel coverings as they can be
damaged accidentally being very vulnerable to impact;
- any ceramic-tiled part showing colour shade variations, pin holing, cracks, shading and slight
variations in size, because they cannot be considered product defects but rather characteristics
craftsmanship characteristics.
- the cast iron pellet burner, the cast iron grid and cooking plate, the smoke deflector, the flame
arresters, gaskets, fuses or batteries making up the electronic equipment, and any other
removable component, where it cannot be proved it is a manufacturing defect and not normal
wear.
- Electrical and electronic parts whose failure can be related to a non-standard electrical
connection, natural disasters (lightning, electric discharges, etc.), and variation other than the
rated voltage.
- Any parameter calibration due to the fuel type or the type of installation of the equipment.
3.
Replaced parts are warranted for the remaining warranty period from the date of purchase and/or
for a period not exceeding 6 months;
4.
The use of poor quality pellets, wood or other fuel could damage the equipment parts making the
warranty void and exempting the manufacturer from any liability. Therefore, we recommend using
fuel as per our specifications;
5.
Improper installation by unqualified personnel, tampering with, and failure to comply with the rules
contained in this "use and maintenance manual",
and those regarding “workmanlike installation”
will void any warranty claim; the same applies to any damage caused by external factors. In all
cases, direct or indirect damage is not covered by the warranty, whatever the nature or the cause
thereof;
6.
Please note that the goods travel
under the customer’s responsibility, even if delivered carriage
free, therefore we are relieved of all liability for any damage caused by loading and unloading,
accidental blows, storage in unsuitable places, etc;
7.
The boiler unit of only water-based products connected to a heating and/or domestic hot water
system is guaranteed for 5 years, at the above-mentioned conditions.
8.
The warranty is accepted only if the warranty coupon (commissioning report) is completed and
legible in all its parts by the authorized Technical Assistance Centre. For the validity of the
warranty, equipment commissioning must only be carried out by the authorized Technical
Assistance Centre within 3 months from date of purchase and no later than 30 days from date of
installation.
For all disputes, Verona is deemed to be the exclusive competent court of law.
