Troubleshooting
Some of the problems can be solved by simple maintenance operations. Or when
something is not done properly, this can be resolved easily without calling for technical
assistance.
If your appliance is not working efficiently:
Make sure the gas cock is open
Check if the plug is in
Check that the knobs are set correctly for cooking and then repeat the operations given
in this user manual
Check the electrical system safety switches (RCD). If there is failure in the system call an
electrician
Any of the following are considered to be abnormal and may require servicing:
Yellow tipping of the hob burner flame.
Sooting up of cooking utensils.
Burners are not igniting properly.
Burners fail to remain alight.
Burners extinguished by cupboard doors.
Gas valves are difficult to turn on or off.
In case the appliance fails to operate correctly, contact the authorised service provider in
your area.
Servicing of the hob must only be done by an authorised service representative and the
product must not be modified. Power must be disconnected before any servicing or
maintenance is conducted.
Abnormal conditions include:
Excessively yellow or sooting flame type.
Flame lifting off the burner ports.
Flame lighting back into the burner (normally associated with a popping sound).
Objectionable odour of the flames combustion products.
Should a faulty condition develop in the hob that is not described above, refer to the
following table first for possible causes and solutions prior to contacting an authorised
service representative. Servicing beyond the solutions listed shall only be undertaken
by an authorised service representative.
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V 2.0
FAULT
POSSIBLE CAUSE
SOLUTION
No spark when gas
control knob is pressed.
No power.
Check if cord is plugged in and switched on.
Check mains circuit breaker.
Loose sparkers cable.
Call authorised representative.
Burner not aligned properly.
Remove and re-fit burner.
Burner not lighting when
spark ignition working.
Gas supply off.
Check gas supply valve.
Burner not aligned properly.
Remove and re-fit burner.
Burner ports blocked.
Remove, clean and replace burner.
Burner goes out when
control knob released.
Flame safeguard not activated.
Re-light, allow more time for flame
safeguard to activate.
Flame safeguard faulty connection or
broken.
Call authorised representative.
