Page 35
5. Troubleshooting
If at any point you need additional help, are uncomfortable completing a troubleshooting step, or there
is a problem you cannot resolve, call KIPR Technical Support at
(405) 579-4609
between 9AM and 5PM
Central Standard Time, or email
.
Problem
Solution
My Link does not turn on.
Plug your KIPR Link into the charger. At the plug point a
red LED should be visible indicating the charger is
correctly plugged in. A green charge status LED should
also come on indicating the KIPR Link battery is
charging. It will go off when the KIPR Link battery is
fully charged, which should take no more than 90
minutes. When on charge your KIPR Link should boot
into the home screen.
All of the motor ports have red lights on when I boot
my Link.
This indicates your KIPR Link Firmware has been
corrupted. Reload the firmware. See Appendix.
My Link comes on but only loads to the splash screen
and keeps rebooting continuously.
This behavior indicates the KIPR Link Firmware has been
corrupted. Reload the most current version of the
Firmware. See Appendix.
My Link’s touch screen is unresponsive, or it is difficult
to press buttons in the user interface.
You need to recalibrate the touch screen. From the
home screen of the KIPR Link. To fix this, press the
Settings
button and then press
Calibrate
. Press each of
the four corners (a stylus may be helpful). If the
Home
button is still hard to get to respond, recalibrate again
and don't press so far into the corners.
My Link will not compile code that successfully
compiled on my computer.
This indicates your KIPR Link Firmware is not in sync
with the KISS IDE. Reload the firmware. You may also
need to get the most current version of the IDE. See
Appendix.
My camera is displaying a frozen, black, or garbled
image in the vision menu.
This happens when the KIPR Link loses the connection
to the camera (such as when you unplug it and plug it
back in). Reboot the KIPR Link.
