Kirby LP1000, Operation And Maintenance Manual

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VI-MMXII Page 5
DEALERS RESPONSIBILITIES
1. Instruct the customer in the safe operation and servicing of the unit.
2. Review the owner's manual with the customer and ensure the customer understands the
complete operation, service, safety procedures and warranty of the unit.
3. Ensure customer signs and sends warranty registration to KMI within 15 days of delivery of
unit.
4. Customer should be advised to have failed parts repaired or replaced immediately upon
failure and that continued use could result in additional damage and excessive wear, voiding
the warranty.
5. Follow correct warranty procedures including but not limited to notifying warranty
department at KMI (209-723-0778) & submitting completed warranty claim form to KMI
within the specified time as set forth under the “Warranty Provisions” section.
6. Perform warranty and service repairs.
7. ALL DEALERS MUST WARRANTY THEIR TECHNICIAN'S WORK TO THE
PURCHASER AND MUST INDEMNIFY KMI FROM SUCH CLAIMS
.
DELAYED WARRANTY REPAIRS
Warranty repairs should be scheduled and performed as soon as possible after notification of the
dealer to KMI. There may be extenuating circumstances that require the availability of repair parts
necessary to complete the repairs. In those cases, the dealer must notify KMI, in writing of the
extenuating circumstance and advise that the continued use of the product will not add to the
warranty claim. These claims, pre-approved by KMI, will then be processed as if the product is still
within the warranty period.
DENIED CLAIMS
Dealers will be notified of a denied claim in writing that will state the reason for the denial. The
dealer has the right to appeal this claim and must do so within 30 days of notification of denial. If
there has been no appeal within the 30-day period the claim will be considered closed.
Questions or comments? Contact Us:
Kirby Manufacturing, Inc.
P.O. Box 989
Merced, CA – 95341-0989
PH: (209) 723-0778
Fax: (209) 723 -3941
Email: rwallace@kirbymfg.com