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Kimoto Kimosetter 340 User Manual Download Page 91

92

Chapter 5 - Troubleshooting

The printer cannot be selected in the Chooser

Are the SCSI cable and terminator correctly connected?

Correctly connect the SCSI cable and terminator.  Make sure that the cable
is not bent excessively.  Excessive bending of the cable may break the
wires inside.

Is the cable loose?

Make sure the cable connectors are firmly attached at both ends using the
fastening screws or clasps.

Is the SCSI device number set correctly?

Make sure the SCSI device number for the printer is not the same as that
used by any other SCSI device attached to the computer.  Each SCSI device
must have a unique device number. (If the computer has more than one
SCSI bus, then the device number must only be unique for the bus that the
printer is attached to.)

Are you using a high impedance cable?

Use a high impedance cable for each device in the SCSI chain.

Is the cable too long?

Do not use a cable that is longer than you need. The signals become more
unstable as the cable gets longer.

Is the printer turned on?

Make sure the printer is turned on before using the Chooser to select the
printer.

Are you using a USB hub?

If you are using a USB hub, make sure that the power to the hub is on.

Printer does not print or stops while printing

Is the printer turned on?

Before printing, make sure the printer is turned on.

Is the front cover closed correctly?

Make sure that the front cover is closed correctly.

Is the 

ready light off?

Press the 

ready / insert button and make sure that the ready light comes on.

Are you using the wrong ink cartridges?

Use the correct ink cartridges.  Do not use ink cartridges from other
manufacturers.

Summary of Contents for Kimosetter 340

Page 1: ...t the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also make sure that the total of all products plugged into the wall out...

Page 2: ...everyday routines and as a guide for maintenance and troubleshooting For your convenience this manual is categorized into three groups each indicated by the tab along the right edge on the pages on t...

Page 3: ...ur computer 15 Connecting USB Cables for Macintosh 16 Connecting the printer to your computer 16 Connecting SCSI Cables for Macintosh 17 How to attach the SCSI Adapter 17 How to remove the SCSI Adapte...

Page 4: ...2 Installing the Printer Driver for USB Interface 33 Printing Operations 36 Printing 36 Requirements 36 Placing an ink cartridge in your printer 36 Loading the media in your printer 36 Setting up the...

Page 5: ...Driver Setup Dialog Box 46 Name and Functions of Each Item of the Printer Dialog Box 46 Settings in Tab 47 Functions of the Printer Driver 49 Using the Chooser 49 Page Setup Dialog Box 51 Print Dialog...

Page 6: ...rt Button Functions 67 Indicator Lights Summary 67 Indicator light status 67 Port Monitor Setup 68 Select the I O Port Speed 68 Configure LPT port 69 Tips for Special Case for Windows 69 DIP Switches...

Page 7: ...rformed properly even after the printer installation 85 Computer and printer cable may or may not support bidirectional communication86 Printer does not print or stops while printing 86 Printing is no...

Page 8: ...chapter describes how to set up your printer the name of each part of your printer and how it functions how to insert the cartridges and media Read this chapter before you use the printer for the firs...

Page 9: ...pped with tape spacers and other packing materials to prevent delicate parts from being damaged while in transit Remove these packing materials before using the printer If the printer is used while th...

Page 10: ...e button to release the internal lock Gently lower the front cover with your hand Removing the carriage packing material Remove the carriage packing material from inside the printer Using the printer...

Page 11: ...ng the carriage packing material Caution When closing the front cover never slam it shut The ink cartridges can become dislodged and damage to the printer may result Fitting the media support Fit the...

Page 12: ...ing dusty Dust can cause not only poor printing quaity but also various other problems 1 Fit the dust cover on the printer with the two wings pulled out At this time hook the dust cover onto the conve...

Page 13: ...ate location Ensure there is enough space to use your printer easily Using the output tray 1 Pull out the output tray for printing operations Grab the tip of the tray and gently pull out the tray to t...

Page 14: ...printer and computer must be completely disconnected before connecting or disconnecting the printer cable They must be unplugged Otherwise damage or malfunction may result 2 Connect the printer to th...

Page 15: ...turned off If the computer is running quit all running applications shut down the system and turn off the power Caution Power to the printer and computer must be completely disconnected before connect...

Page 16: ...rectangular plastic connector cover that s located to the right of the printer connector Grab the black tab at the bottom of the connector cover pull it up and twist it until the cover breaks away b A...

Page 17: ...t all running applications shut down the system and turn off the power Caution Power to the printer and computer must be completely disconnected before connecting or disconnecting the SCSI cable or te...

Page 18: ...ppendix Power cord connections 1 Plug the power cord into the power cord socket on the printer Make sure that the power cord is securely seated in the socket 2 Plug the free end of the power cord into...

Page 19: ...er is opened when there is a paper jam or when changing ink cartridges Open the front cover gently using both hands Output slot Media exits the printer through this slot Output tray During printing ex...

Page 20: ...Feed roller metal roller The feed roller feeds loaded sheets Cleaning Pad Orange Cleaning Pad White This pad is used for cleaning the print head Do not remove this pad Platen This is a rubber plate wh...

Page 21: ...ets the media feeding method to automatic feed mode or manual feed mode USB interface connector The USB cable is connected to the USB interface connector Parallel interface connector The printer cable...

Page 22: ...on with the buttons and the lights is called the control panel power button Use the power button to turn the printer on and off ready insert button Use the ready insert button to load and eject media...

Page 23: ...tor The Kimosetter 340 automatically checks the remaining amount of the ink in each ink cartridge The amount is checked each time the power cord of the printer is unplugged and then plugged in and eac...

Page 24: ...the left end of the ink cartridge while pushing the left side latch of the ink cartridge holder slightly to the left with the ink cartridge Push down the right side of the ink cartridge Make sure tha...

Page 25: ...age the printer Push the bar code side of each cartridge away from you so that the two stickers on the top and bottom cartridges are aligned vertically Failure to do so can result in an error in the c...

Page 26: ...eft with the cartridge Lift up the right side of the cartridge and then remove the entire ink cartridge 3 Install a new ink cartridge on the ink cartridge holder Insert an ink cartridge by following t...

Page 27: ...s sheet feeder can feed media to the printer automatically It holds up the 20 sheets of Kimoplate e2 at once Loading Media in Automatic Feed Mode Use automatic feed mode to allow continuous printing...

Page 28: ...an cause the media to misfeed Fan the media once before placing it in the sheet feeder The printer may feed two sheets together if the sheets are slightly stuck together 4 Adjust the media feed guide...

Page 29: ...low Turning on the Power Turn on the power by performing the following steps 1 Push the power button on the printer to turn it on 2 Turn on your computer Turning off the Power When you finished printi...

Page 30: ...Chapter 2 1 This chapter describes how to install the printer driver Read this chapter before you use the printer for the first time to learn how to set it up Chapter 2 Installing the Printer Driver...

Page 31: ...inter will be valid This section describes how to install the Kimosetter 340 printer driver System Requirements The system requirements for the Kimosetter 340 printer driver are as follows Computer IB...

Page 32: ...le printers through the USB interface is not supported 1 Turn off the printer 2 Insert the Installation Disc Turn on your computer When Windows has been activated insert the Installation Disc into you...

Page 33: ...tect the USB cable connection and display the Add New Hardware Wizard dialog 5 Click Next Click Next When the dialog for choosing the search method appears click Next 6 Specify the scope of search The...

Page 34: ...Agreement The license agreement will appear Review it and click Yes to indicate your agreement 10 Follow the displayed instructions Follow the displayed instructions to complete the installation Caut...

Page 35: ...artridge is installed in the ink cartridge holders Note If at least one of the ink cartridges in the five ink cartridge holders can be used the carriage will automatically pick up that ink cartridge S...

Page 36: ...log box Note Please note that the procedure for opening the dialog box of Kimosetter 340 driver may differ slightly from one application to another 2 Click Properties The KIMOTO Kimosetter 340 dialog...

Page 37: ...38 Chapter 2 Installing The Printer Driver...

Page 38: ...0 always print your documents after you have selected the Kimosetter 340 printer driver If you have a different printer driver selected when you print your document then only the print settings that m...

Page 39: ...inter driver Selecting the Printer Driver If you want to print using the Kimosetter 340 you should select the Kimosetter 340 printer driver in the Chooser before you create documents in your applicati...

Page 40: ...ed properly Click on the line A a few times Note If you have more than one SCSI bus in your Macintosh SCSI 6 BUS 1 or similar will be displayed 4 Click on the close box to close the Chooser When the s...

Page 41: ...artridge is installed in the ink cartridge holders Note If at least one of the ink cartridges in the five ink cartridge holders can be used the carriage will automatically pick up that ink cartridge S...

Page 42: ...ake any necessary changes to the settings in the Page Setup dialog box When using a different size of media change the setup accordingly 3 After making the changes click OK to close the Page Setup dia...

Page 43: ...44 Chapter 2 Installing The Printer Driver...

Page 44: ...hapter 3 1 Chapter 3 Printer Driver This chapter describes each of the printer driver settings required for controlling the printing operations Read it to learn the specific setup details for differen...

Page 45: ...tions of Each Item of the Printer Dialog Box Radio buttons You may select one of the displayed options by clicking on a button Check boxes When you check a box the option is turned on Unchecking a box...

Page 46: ...o delete a setting click the saved name in the list then click the Delete button Halftone Allows to select how to process and print halftone gradation The available option 60lpi 85lpi 100lpi User Defi...

Page 47: ...t button Click Ink Cartridge Select button to select ink cartridges when updating ink cartridge status Status Monitor Windows 95 98 Status Monitor is displayed during printing Status Monitor shows the...

Page 48: ...ystem software and can be opened from the Finder or from within an application When you use the Kimosetter 340 for the first time or when you switch to the Kimosetter 340 after using another printer u...

Page 49: ...lect the device number for the printer you want to use When only one Kimosetter 340 printer is present it is not necessary to select the device number Note If your Macintosh has two SCSI busses the di...

Page 50: ...mosetter 340 Page Setup dialog box appears Size From the Size menu in the Page Setup dialog box you can select one of the following page sizes 254 x 381 mm 270 x 381 mm 297 x 420 mm 300 x 490 mm 315 x...

Page 51: ...tween the graphical and the text Previews by clicking in the Preview box This also works in the Page Setup dialog box Note When entering the media size type in the size unit at the end For example if...

Page 52: ...ion s user s manual Copies In the Copies box you can enter a number between 1 and 99 Pages You can select either one of the Pages radio buttons All or From To When you select From To you can specify a...

Page 53: ...e page you want to see Click one of the Zoom buttons to display the page reduced to fit in the window normal actual size or enlarged dot for dot at your screen resolution Click Print Page to print onl...

Page 54: ...let you review the printer driver setup details and the ink cartridge installation status Refresh button Click Refresh button to refresh and update the latest ink cartridge status The Refresh button...

Page 55: ...ber Once you have selected the printer to use click the On radio button in the Background Printing section of the window Then click the close box to close the Chooser window Note When the printer soft...

Page 56: ...function allows you to print a file by simply dragging and dropping it upon the desktop printer icon This will start the proper application software and printing will start automatically The printer t...

Page 57: ...ll invariably freeze because the desktop printer attempts printing as soon as the system is ready To resolve the problem restart the system with the shift key pressed down in order to prevent the Exte...

Page 58: ...Chapter 4 The Appendix describes maintenance the basic specifications of the printer Chapter 4 Appendix...

Page 59: ...eaning the Main Unit Follow the cleaning steps described below Caution Make sure to turn off the printer before cleaning it 1 Turn off the printer 2 Clean the outside of the printer Use a soft cloth t...

Page 60: ...d Macintosh 4 Clean the inside of the printer Use a soft brush to brush away dirt and dust Caution Brush very gently around electrical components and be careful not to leave any brush hairs on or near...

Page 61: ...may damage the printer components Do not get the inside of the printer wet 1 Turn off the printer 2 Push the front cover release button and gently lower the front cover 3 Wipe the print head with a co...

Page 62: ...nter 2 Push the front cover release button and gently lower the front cover 3 Gently apply the tape to dirty spots on the platen and rub your finger over the tape Caution Do not touch or remove the cl...

Page 63: ...e front cover release button and gently lower the front cover 4 Secure the carriage Press the ready insert button to move the carriage to the safety position Caution Never reach into the printer Doing...

Page 64: ...not use benzene thinner or other volatile materials as they may damage the printer components Do not get the inside of the printer wet 1 Turn off the printer In preparation for cleaning the transport...

Page 65: ...n and the transport rollers will rotate a certain amount Repeat the cleaning process with a moistened cotton bud Please note that the sheet feeder will come up as the rollers rotate Caution Never reac...

Page 66: ...anything other than a hardware or mechanism error press the ready insert button after the removing the cause of the alarm Forced printing and clearing data When the data transfer from the computer st...

Page 67: ...rallel port Standard Any IBM compatible computer Note The Installer will automatically set the I O Port Speed to Standard Note Refer to your computer s reference manual for details Select the I O Port...

Page 68: ...tructions Configure LPT port If your computer has additional parallel ports you can use the following Re sources dialog box to select the IRQ and DMA Channel Please ensure that there is no conflict in...

Page 69: ...choose LPTn n for a numerical figure from Print to the following port 4 Still on the Details tab click the Spool Setting button 5 From Spool Setting choose Disable bi directional support for this prin...

Page 70: ...nter gently move the carriage all the way to the right by pushing the upper portion of the left hand side of the carriage Caution Avoid touching any other portion of the carriage except the upper left...

Page 71: ...ensions mm Approximately568 width x 270 depth x 202 height inches Approximately 22 4 width x 10 6 depth x 8 0 height Weight 9 5kg 21 lbs 15 oz Power supply 100 240 Vac 50 60Hz Interface Parallel USB S...

Page 72: ...Area Width A Length B Left Margin C Right Margin D Media Size up to 330 2mm 13 505mm 19 9 3 4mm 0 134 3 4mm 0 134 over 330 2mm 13 up to 340mm 13 4 505mm 19 9 3 4mm 0 134 A 330 2mm 13 3 4mm 0 134 Maxi...

Page 73: ...ble Supplies Kimosetter 340 Supplies List Ink cartridges Part Number Ink for Kimoplate e2 KPE2 INK Print media Kimoplate e2 Options Part Number SCSI Adapter KMS SCSI Kimosetter 340 RIP 1 0 for ADB Kim...

Page 74: ...Chapter 5 The Troubleshooting describes troubleshooting procedures Chapter 5 Troubleshooting...

Page 75: ...tions to take in response to an error message displayed on your monitor Troubleshooting Power does not come on Is the power cord disconnected Make sure the power cord is plugged into an outlet as well...

Page 76: ...lever and gently pull out the jammed media Paper jams can be caused by a dirty platen Clean the platen following the directions in the Cleaning the Platen section of this Appendix 4 Close the front co...

Page 77: ...d to an ink cartridge holder When it is properly returned to a holder the power and ready lights will be lit Caution When the ink cartridge fails to be returned to a holder the error light will start...

Page 78: ...old the ready insert button for about three seconds and the ink cartridge in the carriage will start to move forward 6 Remove the ink cartridge Still holding down the ready insert button nudge the ink...

Page 79: ...free from vibrations and bumping Is the front cover closed properly Make sure that the front cover is closed properly Is something sitting on top of the printer The printer may malfunction when there...

Page 80: ...use benzene thinner other volatile materials or water as they may damage the printer components Do not get the inside of the printer wet 1 Turn off the printer 2 Push the front cover release button an...

Page 81: ...Is the media feed switch positioned correctly for the media feed method To print on Kimoplate e2 using automatic feed mode set the media feed switch to position A Is there anything blocking the outpu...

Page 82: ...the sensor needs cleaning Caution Make sure to turn off the printer before cleaning it Do not use benzene thinner other volatile materials or water as they may damage the printer components Do not get...

Page 83: ...nsor two at the black parts Problems with print results Printed image has unwanted horizontal lines Read the section Cleaning the Printer Head and cleaning the print head Printed image has unwanted ve...

Page 84: ...l to open the Control Panel Click the File icon 2 Click the Device Manager tab Click Other devices and then click the Remove button 3 Make sure that your printer and computer are connected with a USB...

Page 85: ...ith this printer What are the limitations of using one way communication with this printer 1 Printer errors cannot be detected by the printer driver 2 To store all the print output an enormous amount...

Page 86: ...d The signals become more unstable as the cable gets longer Are you using the wrong ink cartridges Use the correct ink cartridges Do not use ink cartridges from other manufacturers Are the ink cartrid...

Page 87: ...Are you using many applications at one time When very little memory is available for print processing printing may take a long time or fail Close as many applications as possible and try again Do you...

Page 88: ...the icon of the printer driver to delete and choose Delete from the Files menu 3 Follow the displayed instructions to delete the driver and proceed to delete the printer port How to delete the parall...

Page 89: ...the case of Windows NT4 0 2 Click the Install Uninstall tab Choose the printer driver KIMOTO Kimosetter 340 Printer Driver and then click the Add Remove button 3 Click the OK button or Cancel button t...

Page 90: ...Some of the Performa series start up in At Ease The alert dialog box appears The installer is not displayed In these cases the following methods can be used to install the printer driver Method 1 From...

Page 91: ...ique for the bus that the printer is attached to Are you using a high impedance cable Use a high impedance cable for each device in the SCSI chain Is the cable too long Do not use a cable that is long...

Page 92: ...printer driver from the Installation Disc CD ROM Has the printer been selected using the Chooser From the Apple menu select the Chooser and make sure the printer and device number appear correctly Cl...

Page 93: ...int processing printing may take a long time or fail Close as many applications as possible and try again Is the room temperature very high High room temperature can slow down the printing speed Conne...

Page 94: ...sc into your CD ROM drive 2 Double click the Kimosetter Installer icon 3 In the Installer dialog box choose Uninstall 4 Click the Uninstall button to run the uninstallation program May I connect Windo...

Page 95: ...96 Chapter 5 Troubleshooting...

Page 96: ...s This print job cannot be completed Because the printer has encountered an error of Cartridge Changer Macintosh The Kimosetter 340 has encountered an error with its cassette changer motor Please corr...

Page 97: ...efore cleaning it Do not use benzene thinner other volatile materials or water as they may damage the printer components Do not get the inside of the printer wet 1 Cleaning the HP sensor two at the bl...

Page 98: ...the printer and turn off the power cord 2 Remove any media from the sheet feeder 3 Plug the power cord again and turn on the printer Windows This print job cannot be completed Because the printer has...

Page 99: ...t and dust on the spots shown below with a cotton bud dipped in ethyl alcohol When ethyl alcohol is not readily available use a plain cotton bud Caution Make sure to turn off the printer before cleani...

Page 100: ...in use Always use the Kimoplate e2 media 2 Check the feed guide Make sure that there is a small gap between the feed guide and the media in such a way that the media can be removed from the sheet feed...

Page 101: ...nside of the sheet feeder for any foreign object Caution Make sure to turn off the printer before reaching into the sheet feeder Failure to do so can cause mechanical trouble or injury 3 Clean the tra...

Page 102: ...eplace the ink cartridge Macintosh The Kimosetter 340 has a broken ribbon cartridge XXXXX holder XX Please correct this condition or click Cancel to terminate printing Check the following points 1 Che...

Page 103: ...ikely that the sensor needs cleaning Wipe off all the dirt and dust on the spots shown below with a cotton bud dipped in ethyl alcohol When ethyl alcohol is not readily available use a plain cotton bu...

Page 104: ...ing Windows The printer is offline Macintosh The Kimosetter 340 is offline Please correct this condition or click Cancel to terminate printing Check the following points 1 Check the power cord connect...

Page 105: ...ng the Platen 63 Cleaning the Print Head 62 Cleaning the Transport Rollers 65 Connecting Cables for Windows 15 Connecting SCSI Cables for Macintosh 17 Connecting USB Cables for Macintosh 16 Control Pa...

Page 106: ...feed switch 22 O Output slot 20 Output tray 20 P Parallel interface connector 22 PE lever 21 Platen 21 Port Monitor Setup 68 power button 23 Power cord connections 19 Power cord socket 22 power light...

Page 107: ...n 57 Printing Operations Macintosh 42 Printing Operations Windows 36 R RADIO TELEVISION INTERFERENCE 1 RE sensor 22 ready light 23 ready insert button 23 ready insert Button Functions 67 Release lever...

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