Ketra LS0, Installation Manual

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Troubleshooting
Ketra’s LS0 linear should power on to a default white state. If it powers on to some other color, that means there’s a
problem in the installation conditions. See the table below for the meaning of each color.
TROUBLESHOOTING TABLE
Color Condition Correction
Red or OFF Voltage from X96 Controller is
too low Ensure that the controller is the Ketra X96
controller. Check to see if total cable length
exceeds 50 ft (15 m), reduce to 50 ft (15 m) of
cable from X96 to last LS0 segment. Ensure that
power conductors are 16 AWG (1.5 mm
2
) wires, or
use the QSH-CBL(P)-M-500. Ensure that length
of LS0 linear does not exceed maximum length
requirements i.e., 15 ft (4.6 m) for high output and
24 ft (7.3 m) for long run. Verify power connections
(V+ and COM on page 10) are wired correctly on
the X96 controller and each luminaire adapter
Magenta LS0 is installed backwards Disconnect power, check wiring at adapters and
follow wiring directions in the LS0 and X96 Install
Guides, or disconnect luminaire and reverse the
direction
Blue Missing or reversed
communication signals Verify communication (DATA+ and DATA- on
page 10) are wired correctly on the X96 controller
and each luminaire adapter
Green or OFF Line voltage is too low Line voltage must be nominally 120 or 277 V
~
60 Hz for X96
Yellow Number of luminaires exceeds
length limits. Limit for 15 ft
(4.6 m) for high output and
diffused lens type and 24 ft
(7.3 m) for long run lens type. Remove excess luminaires and power cycle the X96
controller
Example System Connection
12 | LS0 INSTALLATION GUIDE
P/N 3662707 Rev A
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