86
770/GS/GJ-BA-defsi-0023
1.8 Troubleshooting
Guide
Problem
Possible Causes
Solution
No segments appear on the
weight display
-
No AC power available
-
The AC adapter is not
plugged in
-
Check the AC power
supply
-
Plug in the AC adapter
The weight display shows
“H“
-
The load exceeds the
capacity of the balance
-
Unload the balance
The weight display shows
“L“
or
“Err 54“
-
The weighing pan and/or
the pan support disk is/are
not in place
-
Position the pan and/or the
pan support disk
(depending on the balance
model)
The weight display briefly
shows “
Err 02
“
-
The display did not show a
zero readout when the
CAL
key was pressed to
adjust
-
The balance is loaded
-
Press the
TARE
key ; then
press the
CAL
key once
again
-
Unload the balance
The special code
remains
displayed
-
None of the keys has been
pressed since the balance
was turned on
-
Press a key
The weight readout changes
constantly
-
Unstable ambient
conditions
-
Too much vibration or the
balance is exposed to a
draft
-
Set up the balance in
another area
-
Access the menu to select
the correct code for the
weighing environment
-
The draft shield is not
completely closed
-
Close the draft shield
-
A foreign object is caught
between the pan and the
balance housing
-
Remove the foreign object
-
The below-balance
weighing port is open
-
Close the port
-
The sample does not have
a stable weight (absorbs
moisture or evaporates)
-
The sample is electrostati
cally charged
The weight readout is
obviously wrong
-
The balance has not been
adjusted
-
The balance was not tared
before weighing
-
The air bubble of the level
indicator is not within the
circle
-
Adjust the balance
-
Tare before weighing
-
- Level the balance
