26.2 Tested in Beta version
387
The text file will be stored in the home directory of the logged user.
(e.g.
C:\Documents and Settings\Administrator
)
as
kerio_support_info.txt
.
Note:
The
kerio_support_info.txt
file is generated by the
Administration Console
. This
implies that in case you connect to the administration remotely, this file will be stored on
the computer from which you connect to the
WinRoute
administration (not on the com-
puter/server where the
WinRoute Firewall Engine
is running).
Error Log Files
In the directory where
WinRoute
is installed
(the typical path is
C:\Program Files\Kerio\WinRoute Firewall
)
the
logs
subdirectory is created. There you can find files
error.log
and
warning.log
. At-
tach these two files to your email to our technical support.
License type and license number
Please specify whether you have purchased any
WinRoute
license or if you use the trial version.
Requirements of owners of valid licenses are always preferred.
26.2 Tested in Beta version
As to increase quality of our products,
Kerio Technologies
releases essential versions of our
products as so called beta versions. Beta versions are product versions which include all
projected new features, however, these functions and the product itself are still under devel-
opment. Volunteers can test these versions and provide us with feedback to help us improve
the product and fix bugs.
The feedback from beta testers is essential for the product’s development.
Therefore,
WinRoute
beta versions include extensions and modules helping testers communicate
smoothly with
Kerio Technologies
.
For details on beta versions and their testing, refer to the
web
page.
26.3 Contacts
Kerio Technologies
can be contacted at the following addresses:
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