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Customer Service
PHONE:
(860) 664-4906
Hours: 8:00 a.m. – 5:00 p.m. EST
FAX:
(860) 664-4907
INTERNET:
www.kenyonappliances.com
Return Policy
You may return your
hfpp=
Cook Top to the factory for
service at any time, whether in or out of warranty. If you
require warranty service, contact Kenyon Customer Service
to obtain a
Return Authorization Number
(RA). The RA
number must be printed in
two places:
on the outer carton
and inside with your message describing the problem with
the Cook Top.
Removing the
hfpp
hfpp
hfpp
hfpp
Cook Top for Factory Service
Remove
the butane fuel canister from the appliance.
Remove
the four (4) mounting screws
Carefully, lift
the Cook Top out and towards you,
watching to ensure that the vent hose is coming along
with it. If there is resistance, STOP! The vent hose
may be clamped or secured to some structure under
the stove. Investigate, free the hose, and continue.
Loosen
hose clamp and extract vent pipe from the vent
hose.
Tape
or tie the glass lid to the stove deck to prevent
possible glass breakage. Glass lids damaged in
shipping will not be replaced under warranty.
Reinstalling the
hfpp
hfpp
hfpp
hfpp
Cook Top
Reverse
the above, being careful not to damage any
of the small gas tubes or catch the lidstay or lid
safety interlock cable on the sheetmetal divider.
Confirm
that the glass lid opens and closes smoothly.
Replace
the 4 screws
snug, but not over-tight
– or you
will distort the stainless steel deck.
Re-secure vent hose
under galley counter if you
have removed any clamps or cable ties.
Shipping Instructions
Do not remove or ship the galvanized steel sheet-
metal underpan. Leave it installed in the countertop.
Packing to Prevent Shipping Damage
Obtain a heavy corrugated carton at least 6 inches
larger than the
hfpp
in all directions, ie carton must
be at least 20” x 20” x 12” high (500mm square, 300mm
high)
Cut a strip of corrugated cardboard, wrap it around the
hfpp
with the glass lid closed and tape it in place.
This will keep the glass lid in place while you are
handling the Cook Top.
Fill the bottom of the carton with minimum 4” of
crushed newspaper or plastic bubble wrap.
DO NOT USE PLASTIC PACKING “PEANUTS”
Packing “peanuts” can get inside the Cook Top, the
burner, etc. You will be responsible for charges incurred for
the time and labor to disassemble and remove as required!
Wrap the Cook Top in newspaper, plastic bag or
other clean material to protect it from paper scraps or
loose packing materials.
Place the Cook Top in the carton
Attach an envelope marked “Attention Customer
Service” containing the following information:
1. Your name, address, daytime telephone and/or
FAX number.
2. If under warranty, the “RA” number you received
when you called Customer Service. (
Non-warranty
repairs do not require an "RA" number.)
3. Your original purchase receipt for the Cook Top
(or if it was original equipment on your new boat,
a copy of the boat purchase receipt)
4. A description of the problem you observed
Fill the space all around it and above it very tightly
with crushed newspaper or plastic bubble wrap.
Tape carton shut securely and address to:
C U ST O M ER S ER V I C E
K E N Y O N I N T E R N AT I O N AL , I N C .
# 8 H E R I T AG E P AR K R O AD
C L I N T O N , C T 0 6 4 1 3
U . S. A.
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