SYMPTOM
OWNER
CAN
SERVICE?
DIAGNOSIS
CORRECTIVE ACTION
No flame or
very low flame
YES (*)
YES
NO
No Fuel
Weather too cold for use:
below 35
°
F = low gas pressure
Faulty gas control linkage or
regulator
Load fuel canister or replace
empty canister
Do not use appliance at low
temperatures
Return to factory
Flame extinguishes after
releasing FFD button
YES
NO
FFD has not reached
operating temperature.
FFD is faulty
Hold button down for at least five
seconds after burner ignites to
allow unit to operate properly
Return to factory
Low flame after cooking
on high setting for some
time
YES
Fuel canister self-refrigerated
and/or regulator hot
Shut off for 5 minutes; resume
cooking
Flame very yellow
Flame very yellow
YES (*)
NO
Bad installation, no openings
for combustion air
Gas feedpipe to burner is
loose or damaged. Possible
gas leaking under Cook Top
See “Mounting the Cook Top;” cut
openings as shown. If problem
persists, see below
DANGER OF FIRE AND
EXPLOSION! DO NOT USE
COOK TOP.
Return to factory
Lid safety interlock
inoperative
(note: Cook Tops before
serial #358917 do not
have this feature)
NO
Broken cable
Return to factory
Gas leakage inside safety
shell
YES (*)
Faulty fuel canister pin valve
Try new fuel canister
Gas leakage inside safety
shell
NO
Faulty docking receiver inside
safety shell
Return to factory
Gas leakage under deck
or inside appliance
NO
Faulty gas flow path
Return to factory
Lid will not stay up
NO
Lidstay leafspring broken
Return to factory
Lidstay will not release
YES
Operator not pressing lidstay
firmly toward rear of appliance
Wait till cool, retry
End cap gasket damaged
YES
Obtain replacement end cap
Contact customer service
Glass lid broken
YES
Obtain replacement lid
assembly
Contact customer service
See Note (a)
Cook Top immersed
(vessel swamped or
sunk etc)
NO
Probable major damage, Cook
Top unsafe to use
DANGER OF FIRE OR
EXPLOSION! DO NOT USE
Return to factory
For all other problems, please call KENYON Customer Service (860) 664-4906
NOTE (a):
See section “Removing the Cook Top for Factory Service” for procedure to remove
and reinstall Cook Top
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