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Kenmore Connect
™
System
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the Kenmore Connect
TM
Team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze the
issue, providing a fast and e
ff
ective diagnosis.
If you experience problems with your refrigerator, call
1-800-4-MY-HOME
®
. Only use the Kenmore Connect
TM
System feature when instructed to do so by the Kenmore
Connect
TM
Team. The transmission sounds that you will
hear are normal and sound similar to a fax machine.
Kenmore Connect
TM
cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Connect
TM
.
Using Kenmore Connect
TM
First,
call 1-800-4-MY-HOME
®
(1-800-469-4663).
If the number of the phone you are using is on
fi
le and
is associated with your refrigerator, you will be quickly
relayed to a Kenmore Connect
TM
Team agent. Only use
the Kenmore Connect
TM
feature when instructed to do so
by the Kenmore Connect
TM
Team agent.
1.
Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
display has been locked for over
fi
e minutes, you must
deactivate the lock and then reactivate it.)
2.
Open the right refrigerator door.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
• Call quality di
ff
erences by region may a
ff
ect the Kenmore Connect
TM
function.
• For best results, use Kenmore Connect
TM
with a landline phone.
• Bad call quality may result in poor data transmission from your phone to the machine, which could
cause Kenmore Connect
TM
to malfunction.
Kenmore Connect
™
(on some models)
3.
Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4.
Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5.
After you hear three beeps, release the Freezer Temp
button.
6.
Keep the phone in place until the tone transmission has
fi
nished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
