32
Problem
Possible Causes
Solutions
Refrigerator and
Freezer section are
not cooling.
The power supply cord is unplugged.
Firmly plug the cord into a live outlet with the proper
voltage.
Refrigerator is set to demo mode.
Demo Mode allows the lights and control display to
work normally while disabling cooling to save energy
while on the showroom
fl
oor. Refer to the
Setting the
Controls
section for instructions on how to disable
Demo Mode.
Refrigerator is in the defrost cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
con
fi
rm the proper temperature has been restored
once the defrost cycle has completed.
Refrigerator was recently installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently relocated.
If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to lay upright for 24 hours before connecting it to
power.
Cooling System runs
too much.
Refrigerator is replacing an older
model.
Modern refrigerators require more operating time but
use less energy due to more e
ffi
cient technology.
Refrigerator was recently plugged in
or power restored.
The refrigerator will take up to 24 hours to cool
completely.
Door opened often or a large amount
of food / hot food was added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to
fi
nd, and close the door as soon as the food is
removed. (Refer to the
Food Storage Guide
.)
Doors are not closed completely.
Firmly push the doors shut. If they will not shut all the
way, see the
Doors will not close completely or pop
open
section in Parts & Features Troubleshooting.
Refrigerator is installed in a hot
location.
The compressor will run longer under warm conditions.
At normal room temperatures (70°F or 21ºC) expect
your compressor to run about 40% to 80% of the
time. Under warmer conditions, expect it to run even
more often. The refrigerator should not be operated
above 110°F (43ºC).
Condenser / back cover is clogged.
Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
COOLING
TROUBLESHOOTING GUIDE
Before conducting troubleshooting, make sure that the following basic requirements are met:
Service Flow
0.5 gpm (1.9 lpm)
Water Supply
Potable Water
Water Pressure
40-120 psi (276 - 827 kPa)
Water Temperature
33°F - 100°F (0.6°C - 38°C)
Electrical Ratings
115 Volts, 60 Hz, AC only, and fused
at 15 amperes (minimum).
