36
Problem
Possible Causes
Solutions
Icemaker is not
making ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on.
Locate the icemaker ON/OFF switch and con
fi
rm that
it is in the
ON
(
I
)
position.
The ice detecting sensor is obstructed. Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not connected to
a water supply or the supply shuto
ff
valve is not turned on.
Connect refrigerator to the water supply and turn the
water shuto
ff
valve fully open.
Icemaker shuto
ff
(arm or sensor)
obstructed.
If your icemaker is equipped with an ice shuto
ff
arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shuto
ff
sensor,
make sure that there is a clear path between the two
sensors.
Reverse osmosis water
fi
ltration
system is connected to your cold
water supply.
Reverse osmosis
fi
ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the
Water Pressure
section.)
Not dispensing
water.
New installation or water line recently
connected.
Dispense 2.5 gallons (9.5 l) of water (
fl
ush for
approximately 5 minutes) to remove trapped air and
contaminants from the system. Do not dispense the
entire 2.5 gallon (9.5 l) amount continuously. Depress
and release the dispenser pad for cycles of 30
seconds ON and 60 seconds OFF.
The dispenser panel is locked.
Press and hold the
Lock
button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for water
dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the
Water
button on the control panel
to dispense water.
Refrigerator or freezer doors are not
closed properly.
Water will not dispense if any of the refrigerator
doors are left open.
Water
fi
lter has been recently
removed or replaced.
After the water
fi
lter is replaced, dispense 2.5 gallons
(9.5 l) of water (
fl
ush for approximately 5 minutes) to
remove trapped air and contaminants from the system.
Do not dispense the entire 2.5 gallon (9.5 l) amount
continuously. Depress and release the dispenser pad
for cycles of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to
house supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water
fl
ow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not turned on
fully, or the valve is clogged.
Connect refrigerator to the water supply and turn the
water shuto
ff
valve fully open.
If the problem persists, it may be necessary to contact
a plumber.
ICE & WATER
TROUBLESHOOTING GUIDE
