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The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
For exemptions, refer to “Notes on Usage” available on the au homepage.
Basic Manual
May 2014, 1st Edition
Cell phone and PHS operators collect and recycle
unused telephones, batteries and battery
chargers at stores bearing the logo regardless
of brand and manufacturer to protect the
environment and reuse valuable resources.
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
Customer Service Center
For inquiries, call:
For general information, charges, and operation assistance
(toll free)
From fixed-line phones:
From au cell phones:
area code not required
area code not required
From fixed-line phones:
From au cell phones:
In case above numbers are not available, call toll-free:
0120-977-033
(except Okinawa)
0120-977-699
(Okinawa)
For service cancelation procedure in case of loss or theft
(toll free)
Pressing zero will connect you to an operator, after calling
157 on your au cellphone.
Keitai Guarantee Service Center
For loss, theft or damage
(toll free)
From fixed-line phones/au cell phones:
Business hours: 9:00 to 21:00 (7 days a week)
Business hours: 9:00 to 20:00 (7 days a week)
Business hours: 24 hours (7 days a week)
0120-925-919
