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TROUBLESHOOTING GUIDE
If you encounter problems with the operation of your massage chair, please check the following points to see if they can be easily
rectified. If the chair still malfunctions or does not work, please turn off the main power switch and remove the power plug from the
wall outlet.
Contact Katana for service. Do not dismantle or attempt to repair the chair yourself.
Doing so will void the warranty.
Problem: My chair doesn’t work after powering on.
Possible Cause & Solution:
•
Ensure the chair is securely plugged into the wall outlet.
•
Ensure the main power switch on the back of the chair is switched to the ON position.
•
Ensure the remote control and power cord are fully installed.
•
Ensure the remote power is on by pressing the Power button on the remote.
•
Ensure a massage session has been selected by pressing any Auto or manual massage button on
the remote.
•
Other issues may include the wires or plug being damaged, the fuse having burned out, or an issue with the inner circuit.
Call Katana for service.
Problem: My chair makes a beeping sound during the massage.
Possible Cause & Solution:
•
This sound is normal. There is no cause for concern.
Problem: My chair is very noisy.
Possible Cause & Solution:
•
There are many sounds made by the massage chair that are normal. This includes noise during tapping, the sound of the
rollers rubbing against the seat covering while kneading, the sound of the rollers moving up and down the track, and the
sound of the air pump and the air bags inflating and deflating. If you hear sounds other than this, or the sounds suddenly
become different/louder, please call Katana for service.
Problem: The pillow is too high/too low.
Possible Cause & Solution:
•
Simply push up or pull down on the pillow to change its position.
TROUBLESHOOTING
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