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Karel MS38s, Programming Manual

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Karel MS38s Programming Guide  
Edition 3.1 

43 

 
00.  Auto Attendant Greeting Message : 

This message is the first message that is read to all the parties calling the 
system through Auto Attendant lines. 

01.  Missing Digit Message: 

This message is read to the parties who fail to dial all the digits of an 
extension number.  

02.  Busy Extension Message: 

This message is read to the external parties if the called extension is busy. 
Upon receiving this message,  
a.  The external party can enter the queue of the busy extension by dialing 

“

5

”.  

b.  If EVM38 offers Voice Mail facilities as well, the external party can 

leave a message to the busy extension by dialing “

82

”.  

03.  No Answer Message: 

This message is read to the external party if the extension does not answer 
the call for 20 seconds. Upon receiving this message, if EVM38 offers Voice 
Mail facilities as well, the external party can leave a message to the 
extension by dialing “

82

”.  

04.  Invalid Number Message: 

This message is read to the external parties who dial invalid numbers.  

05. Wait Message: 

This message is read to the external party in the following cases: 
a.  If the operator is busy when the external party is being transferred to 

the operator.  

b.  If the external party enters the queue of a busy extension by pressing 

“

5

”.  

c. If 

Automatic Hold

 is activated. In this case the line need not to be 

marked as Auto Attendant. 

Upon receiving this message, if 

Music On Hold

 is activated by the operator, 

the external party hears the music. Otherwise, he receives short “beep”s.  

06.  Inaccessible Extension Message: 

This message is read when the external party tries to access an extension 
that is marked as inaccessible. 

07. Transfer Message: 

This message is read when the external party cannot establish a call in four 
trials (As an exception, the external party is allowed to make only two trials 
for unanswered calls and invalid number dialing) and hence transferred to 
the operator or the ringing extension. 
In this case, the call rings on the operator or the ringing extension for 5 
ringing periods and the line is released at the end of 5 ringing periods.  

Summary of Contents for MS38s

Page 1: ...Karel MS38s T e l e p h o n e S y s t e m Programming Guide Edition 3 1 ...

Page 2: ... II 4 CALL PREFIX RESTRICTION OVERRIDE PERMISSION 887 E 8 9 II 5 ACCESS GROUP 801 9 II 6 ACCESS GROUP LINE MATCHING 802 10 II 7 PBX GROUP 805 11 II 8 PBX GROUP PARAMETERS 8026 12 II 9 FLASH DISABLE 8071 12 II 10 INTRUSION AUTHORITY 806 13 II 11 AUTO DIAL INTRUSION IN CONFERENCE PERMISSION 8073 14 II 12 EXTERNAL CALL PICK UP TARGET FOR CALL FORWARDING PERMISSION 8074 14 II 13 OUTGOING CALL TIME OUT...

Page 3: ...8089 29 IV 11 EQUAL LOAD ON LINES 8027 30 IV 12 MULTIPLE PARKED CALL RETRIEVE METHOD 808 30 IV 13 DTMF FLASH TIME 801 E 7 30 IV 14 DTMF DIALING 8088 31 IV 15 LEAST COST ROUTING 8006 32 IV 16 LINE CHECK SERVICE OPERATOR ONLY 827 or 747 38 IV 17 TABLE INITIALIZATION 745 39 EVM38 PROGRAMMING I AUTO ATTENDANT PROGRAMS 41 I 1 AUTOMATIC AUTO ATTENDANT ACTIVATION 885 41 I 2 SINGLE KEY MENUS 8087 41 I 3 A...

Page 4: ...ERATOR ONLY 8769 57 II 3 PORT FILTER 8083 57 DY01 PROGRAMMING I RINGING EXTENSION 805 59 REMOTE PROGRAMMING I GENERAL 61 II REMOTE PROGRAMMING 63 II 1 REMOTE PROGRAMMING ENTRY 3828 or 3748 63 II 2 REMOTE PROGRAMMING EXIT 829 or 749 63 III REMOTE PROGRAMMING FEATURES 65 III 1 PROGRAMMING CODES 65 III 2 FEATURE CODES 65 SOFTWARE TROUBLESHOOTING I GENERAL 67 II SOFTWARE TROUBLESHOOTING 69 II 1 USER F...

Page 5: ...for setting the EVM38 parameters of the system are given and should be referred if there is an EVM38 Voice Mail installed on the system 3 Call Record Listing Facilities Programming Guide The programs for setting the CRL parameters of the system are given and should be referred if there is a CRL output device connected to the system 4 DY01 Programming Guide The program for setting the DY01 paramete...

Page 6: ......

Page 7: ...the phrase operator only is used Description Brief description of the program is given Activate Cancel Codes to activate and deactivate the programs are given Note that these sections are used only when the related program has different activation and cancellation codes Parameters Parameters of the program with their description are given Default Value Default values of the program parameters are ...

Page 8: ...gives the meanings of the abbreviations used throughout this guide BDP Busy Display Panel C O Central Office CRL Call Record Listing DISA Direct Inward Subscriber Access DP Dial Pulse DTMF Dual Tone Multi Frequency ISD International Subscriber Dialing STD Subscriber Trunk Dialing ...

Page 9: ...t has been correctly entered I 2 PROGRAMMING MODE EXIT 877778 Exits the programming mode Entering this code stores the program updates in the non volatile memory and thus prevents loss of these updates 877778 NOTES 1 The system also exits the programming mode automatically after the 60 second period as explained in Programming Mode Entry However this code must always be dialed to exit programming ...

Page 10: ...such cases the internal dial tone is received to confirm the correct entry of the program For some programs the coding should be stopped before the entry of the entire code In such cases you should hang up to complete the program In such codes Hang Up is designated with the symbol at the end of the program IMPORTANT As the first step in programming Country Setting program must be entered to load t...

Page 11: ...so as to set different Day and Night Mode External Call Authorities 887 E 9 P PARAMETERS E Extension number 9 Optional parameter If entered P parameter is valid for all extensions starting from E up to the last extension P 0 Intercom 1 Intercom local and restricted common pool 2 Intercom local long distance and restricted common pool 3 Intercom local long distance international and unrestricted co...

Page 12: ...fix Q in Day and Night Modes 4 Extensions with External Call Authority Level 1 can dial long distance numbers starting with prefix Q after dialing the STD code in Day and Night Modes 5 Extensions with External Call Authority Level 1 can dial the local numbers starting with prefix Q only in Day and Night Modes Q Prefix at most 3 digits BY DEFAULT No prefixes are defined NOTES 1 If Q is one or two d...

Page 13: ... E can override call prefix restrictions BY DEFAULT 887 11 9 8 0 is active II 5 ACCESS GROUP 801 Allows defining extension groups to allocate certain lines to those extension groups 801 E P PARAMETERS E Extension number P 00 01 06 Extensions can access only the lines allocated to their groups by Access Group Line Matching program 07 Extensions can access all lines except for the lines that are mar...

Page 14: ...ws entering new access group numbers Hence by a single entry of this program a single line can be allocated to at most 7 access groups at a time If it is desired to allocate T to less than 7 access groups you should hang up after entering the last access group number 2 If P is set to 07 the system gives internal dial tone and does not allow entering any more access group numbers 3 The following ex...

Page 15: ...facility so that the incoming external calls ringing on their telephones will ring on the next three extensions in the same PBX Group as well 4 Paging Group can be activated by dialing any extension number in the PBX Group ACTIVATE CANCEL 805 E1 E2 805 E1 E1 PARAMETERS E1 The first extension number E2 The second extension number BY DEFAULT 805 E1 E1 is active for all extensions NOTES 1 Entering th...

Page 16: ... BY DEFAULT 8026 1 1 1 0 is active NOTES The modification of one of the parameters will be valid for all PBX Groups II 9 FLASH DISABLE 8071 Allows controling the use of keys Programmable Facility Keys and Hook Switch by the extensions 8071 E 9 P Q PARAMETERS E Extension number 9 Optional parameter If entered parameters P and Q are valid for all extensions starting from E up to the last extension P...

Page 17: ...t activate Intrusion 1 6 E can intrude only the extensions with lower Intrusion Authority Levels 7 E can intrude every extension BY DEFAULT 806 11 7 and 806 12 9 0 are active NOTES 1 Do Not Disturb activated by an extension does not function for the calls of the other extensions with higher Intrusion Authority Levels except for the following cases a Do Not Disturb activated by an extension functio...

Page 18: ...S Q 0 for the operator and it cannot be changed II 12 EXTERNAL CALL PICK UP TARGET FOR CALL FORWARDING PERMISSION 8074 8074 E 9 P Q PARAMETERS E Extension number 9 Optional parameter If entered parameters P and Q are valid for all extensions starting from E up to the last extension P 0 E cannot pick up the incoming external calls ringing on the operator or the ringing extension by dialing 3 1 E ca...

Page 19: ...ES E hears a short warning beep 15 seconds before the call is terminated II 14 INCOMING CALL TIME OUT 8084 Allows limiting the incoming external calls of the extensions with the duration defined by Outgoing Call Time Out program 8084 P PARAMETERS P 0 The duration that is defined by Outgoing Call Time Out program does not apply for the incoming external calls 1 The duration that is defined by Outgo...

Page 20: ...y when there is an incoming external call the incoming external call rings on the next extension in the operator s PBX Group but not on the Parallel Operators 3 Even if a Parallel Operator activates Follow Me facility incoming external calls still ring on this Parallel Operator but not on the Follow Me extension However if the operator activates Follow Me facility incoming external calls ring on t...

Page 21: ...lished 4 seconds after E1 lifts handset E1 can activate any other facility as well within these 4 seconds BY DEFAULT 804 E1 E1 is active for all extensions NOTES 1 It is not allowed to enter parameter Q if P 03 04 or 05 2 A Hot Line cannot be assigned to the operator 3 If P 03 04 05 or Q 0 the extension is prohibited from using his keys Hook Switch and Programmable Facility Keys even after Hot Lin...

Page 22: ...ARAMETERS E Extension number P 0001 9999 Total number of metering pulses that E is allowed to use during his outgoing external calls BY DEFAULT No Toll Accounts are defined for the extensions NOTES 1 When a Toll Account is defined for an extension his account is decremented by one for each metering pulse received through the C O line during his ongoing external call If the extension uses all of hi...

Page 23: ...If entered parameters P and Q are valid for all lines starting from T up to the last line P 0 The line is out of service 1 The line is in service 2 The line is in service for incoming calls only Q 0 The line is in DP signaling mode 1 The line is in DTMF signaling mode BY DEFAULT 89 01 9 0 is active NOTES It is not allowed to enter parameter Q if P 2 or 0 ...

Page 24: ...e 2 is active on T See notes below S 0 The external calls coming from T in Night Mode are automatically answered by EVM38 provided that the Auto Attendant message 08 Night Mode Greeting Message is entered 1 The external calls coming from T in Night Mode are not answered by EVM38 BY DEFAULT 800 T 11 0 0 0 0 in Day Mode and 800 T 11 in Night Mode are active for all lines NOTES 1 Parameter P P 1 is e...

Page 25: ...tomatically and then checks the incoming tone In the meantime the external caller waits with ring back tone as long as 10 seconds If it is a fax call it is diverted to E2 T is released if E2 does not answer the call for 6 ringing periods If it is not a fax call it is diverted to the operator and T is released if the operator does not answer the call for 5 ringing periods c R 2 sets the ringing ext...

Page 26: ...rom the Parallel Operators the incoming calls through T ring only on these ringing extensions not on the Parallel Operators b If the Day or Night Mode ringing extensions are one of the Parallel Operators the incoming calls through T ring on all Parallel Operators except for the operator III 3 FOLLOW ME BUSY LINE 8050 Allows defining groups of lines so that the extensions who try to access a busy l...

Page 27: ... 0 is active for all lines NOTES 1 The party calling through the DISA Auto Attendant line must have a DTMF telephone set to be able to dial the extension number 2 If the party calling through the DISA line fails to dial an extension number during the special DISA dial tone he is transferred to the operator or the ringing extension The call rings on the operator or the ringing extension for 6 ringi...

Page 28: ...l an extension number during the special Auto Attendant dial tone he is transferred to the operator or the ringing extension The call rings on the operator or the ringing extension for 6 ringing periods and is released automatically at the end of 6 ringing periods if it is not answered 8 Auto Attendant Lines and Fax Router If Fax Router Mode 1 or Mode 2 is activated on a line which is marked as Au...

Page 29: ...e active 7 The program parameters special to Malta are active 8 The program parameters special to Republic of South Africa are active BY DEFAULT 8009 0 is active NOTES 1 The parameter P is not cleared even after the system is reset 2 Once the value of the parameter P is changed the system must be reset by the code 8259 or 7459 to load the parameters of the new country 3 The explanations in all Kar...

Page 30: ...CTIVATE CANCEL 883 hhmms hhmme 883 PARAMETERS hhmms Starting time of the Night Mode in the format of hour 00 23 and minute 00 59 hhmme Ending time of the Night Mode in the format of hour 00 23 and minute 00 59 IV 4 AUTOMATIC PARALLEL OPERATORS 884 Allows activating and deactivating the predefined Parallel Operators on the system automatically everyday at predetermined times ACTIVATE CANCEL 884 hhm...

Page 31: ...Operators Daily Auto Attendant service is not deactivated at midnight in case Automatic Night Mode Automatic Parallel Operators Automatic Auto Attendant program is entered Instead the service remains active until the ending time of Automatic Night Mode Automatic Parallel Operators Automatic Auto Attendant program IV 6 BUZZER RELAY FACILITIES 809 Allows enabling the buzzer on Karel Feature Phone co...

Page 32: ...l Music Source is connected to the system and if it is enabled by the operator then the system activates the relay when an extension makes hook flash to park hold his ongoing call or activates Background Music facility The relay remains active until the call is retrieved or the extension cancels Background Music facility 6 P 7 If a Door Opener System is connected to the system the system activates...

Page 33: ...re not answered within the programmed time 8089 P PARAMETERS P 01 99 The call is put on hold after P seconds 00 The call is not put on hold instead the external caller keeps receiving ring back tone until the operator or the ringing extension answers him BY DEFAULT 8089 00 is active NOTES 1 The external calls that are put on hold are in the queue of the operator or the ringing extension 2 If Music...

Page 34: ... the operator s retrieve method for his multiple parked calls 808 P PARAMETERS P 1 Time Selective Pick Up The operator retrieves the parked calls in the order of their waiting period i e the one parked first is retrieved first 0 Line Selective Pick Up The operator has to specify the line number while retrieving the parked call BY DEFAULT 808 1 is active IV 13 DTMF FLASH TIME 801 E 7 Allows setting...

Page 35: ... to the DTMF marked C O lines 2 The system checks the tone on the C O line when an extension accesses a DP marked line If it detects the C O dial tone it transmits the internal dial tone to the extension Extension can dial numbers without hearing the C O dial tone but the system waits for 10 seconds to detect a tone on the C O line and then transmits the numbers that the extension dials to the C O...

Page 36: ... Q R S T U 8006 00 PARAMETERS All information for LCR is stored in a 40 row table L Location number 01 40 P Prefix at most 6 digits that the system compares with the dialed digits Q Prefix at most 4 digits that the system adds in front of the dialed number R Line number through which the external number with prefix Q is dialed 01 04 S The starting and ending hours of LCR T Day information 0 8 U In...

Page 37: ... waits the system sends this number to the C O as 0532 42 If the extension dials 423 and waits the system sends this number to the C O as 0542 423 If the extension dials 018 and waits the system sends this number to the C O as 0535 018 If the extension dials 567 and waits the system does not send this number to the C O Instead the system waits the extension to dial the next 3 digits 3 Parameter Q ...

Page 38: ...e dialed in front of 5 through any line between 08 00 and 17 00 everyday then dial the code as 8006 L 5 0212 0817 7 Parameter U If the parameter is to be skipped a should be dialed Skipping means least cost E g If the following codes are dialed at the same time 8006 01 44 09 01 0208 100 8006 02 44 0532 02 0210 250 8006 03 44 0542 03 0211 The numbers starting with 44 are dialed after the prefix 054...

Page 39: ...ne through which dialing will be established is not assigned to the access group of the extension the extension receives error tone 3 If no line is assigned to the access group of the extension or if the external call authority of the extension is 0 then the extension receives error tone just after dialing 9 to access a line 4 The 8007 coded Call Prefix Restriction Program restricts the calls of e...

Page 40: ...ork if LCR is activated since the system gives internal dial tone to the extension when he dials 9 9 If a line is entered as parameter R of an LCR location then this line can be accessed upon dialing 9 even if it is marked as Selective Line Access Only by the 800 coded program 10 Even if the system is set not to check external call authority levels of extensions on a specific line by the 800 coded...

Page 41: ...y line without adding any prefix Prefix is compared No Time information is compared Time match found or time is ignored System dials numbers from any line without adding any prefix Day information is compared Day match found or day is ignored System dials numbers from any line without adding any prefix Yes No Yes No Yes The register with lowest cost information is selected and system dials the num...

Page 42: ...re are no ongoing external calls on the system before activating this code 2 Once activated the dial tone detector starts to check the lines Then it puts the lines with C O dial tone In Service For Incoming Calls Only if they were In Service For Incoming Calls Only before the service is activated In Service otherwise These lines are also marked as DP or DTMF after a signaling test On the other han...

Page 43: ...facilities activated by the extensions in Day Mode are canceled 4 1 Remote Follow Me Follow Me facilities activated by the extensions in Night Mode and PBX Groups defined for both Day and Night Modes are canceled 2 Follow Me Busy Line programs activated both in Day and Night Modes and Fax Router Modes activated by Line Parameters program are canceled 5 All Hot Line programs are canceled 6 All Exte...

Page 44: ...t lines ACTIVATE CANCEL 8087 P Q 8087 P PARAMETERS P 0 1 9 The new access code Q The extension number or any EVM38 feature code NOTES 1 When entered the external party calling from an Auto Attendant line activates the code Q by keying in P 2 Q can be 1 2 3 or 4 digits If Q is less than 4 digits then you have to hang up after dialing Q to complete the program sequence 3 While forming single key men...

Page 45: ...ore entering this program I 4 AUTO ATTENDANT MESSAGE ENTRY 864 Allows recording Auto Attendant messages which are read to the parties who call the system through Auto Attendant lines under appropriate states of Auto Attendant operation 864 P Message PARAMETERS P 00 Auto Attendant Greeting Message 01 Missing Digit Message 02 Busy Extension Message 03 No Answer Message 04 Invalid Number Message 05 W...

Page 46: ...age This message is read to the external parties who dial invalid numbers 05 Wait Message This message is read to the external party in the following cases a If the operator is busy when the external party is being transferred to the operator b If the external party enters the queue of a busy extension by pressing 5 c If Automatic Hold is activated In this case the line need not to be marked as Au...

Page 47: ...ing 4 message number E g Auto Attendant Greeting Message Welcome to our company Dial 411 for the exchange rates or the extension number 11 th General Purpose Message Exchange rate is as follows The external party who wants to learn the exchange rates listens to the 11 th General Purpose Message by dialing 411 NOTES 1 IMPORTANT The operator should disable Auto Attendant before entering messages 2 E...

Page 48: ...iagram at the end of this chapter gives a brief idea about how the parties calling the system through Auto Attendant lines are guided via Auto Attendant messages 8 The examples to the Auto Attendant messages are given at the end of this chapter I 5 CLEARING ALL THE AUTO ATTENDANT MESSAGES OPERATOR ONLY 86444 Allows clearing all Auto Attendant messages in case there is something wrong with the Auto...

Page 49: ...e there is something wrong with the message 8644 P PARAMETERS P 00 23 Auto Attendant message number NOTES 1 IMPORTANT The operator should disable Auto Attendant before entering this program 2 While the message is being cleared a dual frequency tone is received from the handset After the message is cleared the internal dial tone is received again ...

Page 50: ...ired to a certain extent but the difference cannot be recognized by human ear II 2 VOICE MAIL FACILITIES AUTHORITY 8072 Allows setting the authorities of extensions for using Voice Mail facilities according to the traffic running on EVM38 8072 E 9 P Q PARAMETERS E Extension number 9 Optional parameter If entered parameters P and Q are valid for all extensions starting from E up to the last extensi...

Page 51: ...aits in the queue Caller leaves a message Caller hangs up within 30 seconds Line is released Inaccessible Extension Message Extension answers Conversation No Answer Message Wait Message Wrong number Invalid Number Message Missing Digit Message No Yes No Yes No Yes Yes Yes No Yes No Yes No No Yes Yes No Yes Yes No Yes No No General Purpose Message No Figure 1 Operation of EVM38 in Day Mode on an Au...

Page 52: ...mber The rest of the operation is resumed as in EVM48 Day Mode operation External line is released Yes No External Line is released 858 is active Figure 2 Operation of EVM38 in Night Mode on a line when Night Mode Greeting Message is recorded and Fax Router Mode 1 or Mode 2 is activated The parameter S in Figure 2 is the last parameter of the Line Parameters program The two figures above show the ...

Page 53: ...Message 03 The extension is not answering You may dial 82 to leave him a message or call another extension Invalid Number Message 04 The number you have dialed is invalid Please try again Wait Message 05 Please hold on Inaccessible Extension Message 06 The extension cannot be reached directly Please try another extension Transfer Message 07 You will be connected to the operator please hold on Nigh...

Page 54: ...ines Programs Pulse Price Polarity Reversal Tariff Table and Time Table programs should be entered Charge Calculation Call charge Unit pulse price x GXUDWLRQ 8QLW GXUDWLRQ DOO Note 1 Unit pulse price is defined by Pulse Price program 2 Call duration is calculated by Polarity Reversal program 3 Unit duration is defined by Tariff Table and Time Table programs 4 The result of GXUDWLRQ 8QLW GXUDWLRQ D...

Page 55: ...approximately as the CRL Filter Time can only make an estimation of call durations trying to detect some C O tones The programs required for these three charging methods are explained in the following pages I 1 PULSE PRICE 8778 Allows defining a unit pulse price to serve the following purposes 1 If there are real metering pulses on the C O line the system can start detecting these metering pulses ...

Page 56: ...re the Polarity Reversal is not detected 2 If the C O is providing Polarity Reversal facility and if parameter P 1 the system uses Polarity Reversal to calculate the duration of the outgoing external calls in the following way The polarity is reversed by the C O when the external party lifts his handset and this reversal is noted as the starting time of the call The time when the extension hangs u...

Page 57: ...lter I 4 TARIFF TABLE 8023 Allows preparing a Tariff Table for charging the outgoing calls ACTIVATE CANCEL 8023 P Q R 8023 9 PARAMETERS P 1 The tariff for local calls is developed 2 The tariff for long distance calls is developed 3 The tariff for international calls is developed Q 0 The standard tariff is developed 1 The economical tariff is developed R 001 250 The unit duration in seconds which t...

Page 58: ... by Tariff Table program ACTIVATE CANCEL 8024 hhmms hhmme 8024 PARAMETERS hhmms Starting time of the economical tariff in the format of hour 00 23 and minute 00 59 hhmme Ending time of the economical tariff in the format of hour 00 23 and minute 00 59 NOTES If this program is not entered all external calls are charged with respect to Standard Tariff ...

Page 59: ......

Page 60: ... external calls are recorded Q 0 The output device is the PC or any serial printer in NORMAL mode 1 The output device is any serial printer 2 The output device is the KY16 Mini Printer II 2 COUNTER RESET OPERATOR ONLY 8769 Allows resetting the counter of the call records 8769 II 3 PORT FILTER 8083 Allows excluding calls of a specific port from call records Especially useful when the relevant port ...

Page 61: ...ringing extensions for DY01 PARAMETERS E Extension that will ring when the DY01 user presses the ring button BY DEFAULT 805 10 11 is active NOTES 1 When the DY01 user presses the ring button the telephone of the ringing extension rings with a special cadence until he answers the doorphone call 2 When the DY01 user presses the ring button if the ringing extension is busy he hears short beeps for ea...

Page 62: ...r the technician in charge may use Remote Programming facility to enter all the programming codes as well as some user features This section gives information about the facilities that the technician can use via Remote Programming facility The following terminology is used throughout the section Technician The technician making Remote Programming Operator Operator of the system at the customer sit...

Page 63: ...e technician is directly connected to the C O and if the Remote Programming line is in DP signaling mode I Either the operator must call the technician to start Remote Programming or II The technician must be using a DP DTMF switchable telephone set and must use his telephone in DP mode to be able to call the operator Later he must switch his telephone to DTMF mode to be able to dial codes during ...

Page 64: ...us dial tone and keeps on hearing this tone after each successful entry of a program or feature code 2 If the technician fails to make a successful entry of a program or feature code he starts receiving error tone In such a case he can refresh the discontinuous dial tone by pressing key II 2 REMOTE PROGRAMMING EXIT 829 or 749 Allows exiting Remote Programming either by the operator or by the techn...

Page 65: ......

Page 66: ...tic Selective Line Access d Camp On e Busy Extension Signaling f Intrusion g Intrusion In Conference h Remote Follow Me II The technician can use the facilities listed below considering the relevant notes a 836 E Where E is any extension number The password of the specified extension is cleared and if previously locked his telephone is unlocked b 837 Programming Mode Entry is unlocked c 85 E Where...

Page 67: ...S The technician can use the facilities below as if he is the operator a Music On Hold b Time Setting c Date Setting d Night Mode Enable with 879 e Night Mode Cancel f Common Pool Entry without entering pauses by g External Call Diversion without entering pauses by ...

Page 68: ... place and this may cause problems for the users Therefore the software structure of the system must be known in detail so that the reasons of the errors that the users face can be found and solved This section is to give information about the most common software problems faced in MS38s system operation and the methods that can be used to overcome these problems ...

Page 69: ......

Page 70: ...to If the extension s telephone is locked he may be dialing a wrong password When the extension wants to activate Calling From Common Pool or Calling From Private Pool facilities there may be no numbers stored in that pool or that pool may contain a number which is beyond the extension s External Call Authority There may be Call Prefix Restriction for the dialed number The extension might have use...

Page 71: ...on b The operator cannot make Intrusion In Conference 7 PAGING a If the extension does not have a KAREL handsfree telephone set then that extension cannot be paged b If none of the extensions in the PBX Group has a KAREL handsfree telephone set that PBX Group cannot be paged c If none of the extensions has a KAREL handsfree telephone set then Paging All cannot be activated 8 EXTERNAL CALL PICK UP ...

Page 72: ...to make further trials until the start of the next hour c The extension receives error tone upon trying to lock his telephone if he has not defined a password yet 14 REMINDER SERVICES If the extension is busy at the reminder time then the extension rings at the next minute after his telephone gets idle 15 DO NOT DISTURB If Do Not Disturb activated by an extension without a Karel Feature Phone is n...

Page 73: ...or tone after trying to activate Door Opener the relay might have not been set to control Door Opener II 2 OPERATOR FACILITIES 1 MULTIPLE CALL PARK RETRIEVE If the operator cannot retrieve the multiply parked calls by 4 a Line Selective Multiple Call Park Retrieve might have been activated b There may not be any parked call 2 TIME DATE SETTING If time or date is not changed after the operator uses...

Page 74: ... the Auto Attendant messages b After the message entry the operator should hang up instead of using key to refresh the internal dial tone Otherwise the DTMF tone of this key is recorded as a part of the Auto Attendant message 3 AUTO ATTENDANT MESSAGE LISTENING If EVM38 is busy then the user receives music if Music On Hold is activated by the operator otherwise he receives silence until EVM38 gets ...

Page 75: ...38s Programming Guide Edition 3 1 74 II 4 CRL FACILITIES If no output can be received from the output device the CRL Report Media might not have been chosen correctly by CRL Report Level Media 877 coded program ...

Page 76: ...ta 8 bits Stop bit 1 Portugal 3 times Spain 3 times The auto dialer calls the external number at most 15 times Romania 7 times Spain 100 milliseconds The minimum duration of the Line Flash is 200 milliseconds Republic of South Africa 100 milliseconds Poland Pakistan India STD code 0 8 ISD code 00 Spain STD code 9 ISD code 00 Russia Crimea Georgia STD code 8 ISD code 810 Republic of South Africa ST...

Page 77: ...d for external calls Follow Me No Answer is always disabled for internal calls Parameter R of the 8026 P Q R S coded PBX Group Parameters program R 0 Follow Me Busy is disabled for internal calls 1 Follow Me Busy is enabled for internal calls Spain R 0 1 Follow Me Busy is disabled for internal calls Spain Receives silence The party calling through an Auto Attendant line receives DISA dial tone aft...

Page 78: ... Poland Pakistan India The system can detect metering pulses of 16 kHz Greece The system can detect metering pulses of 16 kHz The system can detect metering pulses of 12 kHz Republic of South Africa The system can detect metering pulses of 16 kHz ...

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