KP2000 User Manual Version 1.0-EN
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Technical Assistance
If you have a technical question regarding the product’s installation or detect a problem with the device’s operation send an
email to technical support at
email: [email protected]
.
Before returning any materials for any reason it is necessary to send an email to technical support at Kaptur at the above
address which includes the following information:
Ø
Model
Ø
Serial number
Ø
Detailed and complete description of the malfunction
Ø
Your company’s information
Ø
The reference person within your company
In response to your mail you will receive an RMA number (Returned Material Authorization) which authorizes the material’s
return.
The device must be returned in a protective antistatic bag and adequately packaged to ensure that the product is well
protected during transport.
In case you have bought the product from Distributor channel please contact them for the first
assistance .
Returning a device to Kaptur without adeguate packaging will result in the nullification of the product
warranty.
