Appendix B. Contacting the
technical support service
If you encounter problems while using Kaspersky Security, first check if the
solution to your problem can be found in this documentation, specifically in the
Frequently Asked Questions
section (see Chapter 16, page 156), or in the
Services/Knowledge base (FAQ)
section of the Kaspersky Lab website
(
www.kaspersky.com
).
If you cannot find the solution to your problem in the documentation and the
Knowledge Base on the website, please contact Kaspersky Lab Technical
Support.
To solve urgent problems, call Technical Support. The numbers are listed in the
Contact Us
section of this documentation (see section D.2, page 179). Users
have 24/7 access to phone Technical Support in English, French, German, and
Russian. Note that to receive assistance you must be a registered user and must
provide a Technical Support specialist with your registration number (if you
purchased a boxed version of the program) or information about your order (if
you purchased the program through the Internet).
In addition, you can send a query to Technical Support by completing a special
form on the Kaspersky Lab website under
Services/Technical Support/Send
request to Kaspersky Lab support team
.
When completing the web form, be sure to leave exact information about the
Kaspersky Lab product you use and registration data. Try to describe your
problem in the greatest detail possible. In the mandatory fields, specify:
•
Request type. Select the category that your request belongs to.
•
The name of the Kaspersky Lab product that you use (for example,
Kaspersky Security for Microsoft Exchange Server 2003
).
•
Text of the request. Describe the problem you encountered while using
your Kaspersky Lab product.
•
Registration information. Specify your registration type (
license key
if you
bought the program in a box, or
online order
if you bought in over the
Internet). Depending on the type of registration chosen, enter the serial
number of the license or the Internet order number in the field below.
You can view information on your Kaspersky Security 5.5 for Microsoft
Exchange Server 2003 serial number on the
License Keys
tab (see
Figure 46).
•
The e-mail address where the Technical Support team can contact you.
