19
20
FAQ
My camera has frozen
Try to restart the camera by holding the
power button or removing and reinserting
the battery.
Won’t read my MicroSD Card
Make sure the MicroSD has been
formatted. If you are still having trouble,
please visit kaiserbaas.com/support
for a guide on MicroSD compatibility.
What is the maximum size MicroSD
Card I can use?
The camera supports up to 32gb MicroSD
cards.
My footage files are split up?
The file system the camera uses is FAT32
and the maximum file size is 4GB. Your
camera will split files into 4GB parts.
The video length of each file will be
determined by the resolution and FPS
you have set. Lower resolutions will result
in longer files.
How do I know when the camera is
charged?
When connected to a power source and
powered OFF the camera status LED will
be off.
The audio/mic is too low/muffled
When using the camera in the waterproof
case, audio performance will be
significantly impacted. Try using
the camera without the case for best
audio performance.
Choppy Playback
Choppy or slow playback is usually not a
problem with the file. Check the following
common solutions:
• Your computer may not support the
minimum requirements for HD playback.
Try recording at a lower resolution and
checking playback.
• Video footage is recorded using the
h.264 codec, your video player may not
support this format. Please use a video
player that supports h.264 playback.
Visit kaiserbaas.com/support for
further information on compatible video
players.
