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Basic Troubleshooting Manual

Wyze Cam v1, Basic Troubleshooting Manual

The Wyze Cam v1 Basic Troubleshooting Manual is available for free download on our website. This comprehensive manual provides step-by-step instructions to troubleshoot any issues you may encounter with your Wyze Cam v1. Easily access it from manualshive.com to get the most out of your product.

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Wyze Support

1-844-999-3226

Mon-Sat 8am-4pm PT

Wyze Cam v1 and v2 Basic Troubleshooting Guide

(Version 1.0.2)

Table of Contents

Camera Setup Troubleshooting

Cannot Setup

No Longer Connecting

Micro SD Card

Alert Notifications

Audio/Image Issues

RouteThis

Factory Reset

Wyze Support

1-844-999-3226

Mon-Sat 8am-4pm PT

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Summary of Contents for Cam v1

Page 1: ... v1 and v2 Basic Troubleshooting Guide Version 1 0 2 Table of Contents Camera Setup Troubleshooting Cannot Setup No Longer Connecting Micro SD Card Alert Notifications Audio Image Issues RouteThis Factory Reset Wyze Support 1 844 999 3226 Mon Sat 8am 4pm PT ...

Page 2: ...urity type we do not use because it is less secure In most cases you should be able to update the security type on your own to WPA WPA2 or your internet service provider can help you Setup Completed Wyze Cam was able to complete the setup process please finish Setup within the Wyze App Cannot Setup Please Note We are only compatible with 2 4GHz secure WiFi network signals The Security Protocol nee...

Page 3: ...ecting We sometimes see connection issues with the Wyze Cam the cause of this can be hard to narrow down which is why we provide tools for figuring it out In most cases we recommend trying a Factory Reset first and a RouteThis test if the issue was not resolved Below are a few common connection issue scenarios Q I can connect to my Wyze Cam at home but not when I am away from home A This can be du...

Page 4: ...vice to see if it is still being recognized 3 If the card is still working in other devices please perform a factory reset on the camera and format the SD card to FAT32 This can be done through the Wyze app under Camera Settings 4 If the issue persists the camera may be defective please contact Wyze Support We recommend using this email template below for the fastest service Hi Wyze Support 1 I ve...

Page 5: ...fications please follow these instructions below This is a larger issue that may require a bit more investigation Please make sure you are on the latest firmware and app versions 1 Cycle the power on the camera 2 Set a different alert schedule under the Camera Settings 3 If the above steps do not work please perform a factory reset on the device If you continue to have issues please contact Wyze S...

Page 6: ...your router so we can narrow down where the issue is occurring That information is available upon request If you are willing to partake here are the instructions for that Please download the free RouteThis Helps app from your devices App Marketplace When it prompts for a code please type WYZE it is not case sensitive The app will auto cap all input Once you have done this please follow these steps...

Page 7: ... on the back should move from Solid Yellow to Blinking Yellow The device is now ready to be setup once again Wyze Cam Model WYZEC2 Instructions If using an SD card with the camera remove it before proceeding Leave the unit plugged in and power on Press and hold the setup button on the bottom of the unit for 4 5 seconds You should hear a click sound and the light will turn off on The LED on the bac...

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