K-Team Koala 2.5, User Manual

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Koala 2.5 User Manual Rev 1.1 48
8 WARRANTY
K-TEAM warrants that the Product is free from defects in materials and
workmanship and in conformity with the respective specifications of the
product for the minimum legal duration, respectively two years from the
date of delivery.
Upon discovery of a defect in materials, workmanship or failure to meet
the specifications in the Product during the aforementioned period,
Customer must request help on K-TEAM Internet forum on
www.k-
team.com/forum/ by detailing:
•
The type of Product used (package, version).
•
The expansion modules.
•
The programming environment of the Product (standard,
version, OS).
•
The standard use of Product before the appearance of the
problem.
•
The description of the problem.
If no answers have been received within two working days, Customer
can contact K-TEAM support by phone or by electronic mail with the full
reference of its order and Product serial number.
K-TEAM shall then, at K-TEAM's sole discretion, either repair such
Product or replace it with the equivalent product without charging any
technical labor fee and repair parts cost to Customer, on the condition that
Customer brings such Product to K-TEAM within the period mentioned
before. In case of repair or replacement, K-TEAM may own all the parts
removed from the defective Product. K-TEAM may use new and/or
reconditioned parts made by various manufacturers in performing warranty
repairs and replacement of the Product. Even if K-TEAM repairs or replaces
the Product, its original warranty term is not extended.
This limited warranty is invalid if the factory-applied serial number has
been altered or removed from the Product.
This limited warranty covers only the hardware and software
components contained in the Product. It does not cover technical assistance
for hardware or software usage and it does not cover any software products
contained in the Product. K-TEAM excludes all warranties expressed or
implied in respect of any additional software provided with Product and any
such software is provided "AS IS" unless expressly provided for in any
enclosed software limited warranty. Please refer to the End User License
Agreements included with the Product for your rights with regard to the
licensor or supplier of the software parts of the Product and the parties'
respective obligations with respect to the software.
This limited warranty is non-transferable.
It is likely that the contents of Customer's flash memory will be lost or
reformatted in the course of the service and K-TEAM will not be responsible