What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite.
HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
to clean the BD lens.
Do lines appear when
watching a TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Does ghosting
appear when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
TRAINING MASTER FOR BLU-RAY (BD)
3-3
Summary of Contents for XV-BP10J
Page 64: ...3 65 3 66 3 KEY P C BOARD TOP VIEW 4 TIMER P C BOARD TOP VIEW BOTTOM VIEW BOTTOM VIEW ...
Page 65: ...3 67 3 68 MEMO MEMO ...
Page 74: ...4 9 1 2 Block Diagram BCM7620 ...
Page 79: ...4 14 2 LIC200 R2A30209SP W02Z SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2 1 Block Diagram ...
Page 83: ...4 18 MEMO ...
Page 84: ...4 20 4 19 CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...