59
ENA 5
6 Troubleshooting
Problem
Cause/Result
Action
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
Contact Customer Support in your
country. Contact information is available
on the company website at
www.jura.com.
T
The nozzle does not produce
enough milk foam.
The nozzle is either in the
wrong position or is dirty.
Adjust the position of the nozzle (refer
to Chapter 2 ‘Preparation – Cappuccino’).
Rinse the nozzle (refer to Chapter 4
‘Maintenance – Rinsing the nozzle’).
T
T
Coffee only comes out in
drips during preparation.
Coffee or pre-ground
coffee has been ground
too finely and is blocking
the sieve.
Adjust the grinder or use coarser pre-
ground coffee (see Chapter 1, ‘Preparing
and using for the first time – Adjusting
grinder’).
T
Water hardness cannot be
adjusted.
The CLARIS filter cartridge
is activated.
Deactivate the CLARIS filter cartridge in
programming mode.
T
FILL BEANS
is displayed
although the bean container
has been filled.
The grinder is not yet
completely filled with
beans.
Prepare a coffee speciality.
T
FILL WATER TANK
is
displayed although the
water tank is full.
The water tank float is
trapped.
Descale the water tank (refer to
Chapter 4 ‘Maintenance – Descaling
the water tank’).
T
ERROR 2
is displayed.
If the device is exposed to
the cold for a long period
of time, the heating
function is disabled for
safety reasons.
Wait until the machine has reached
room temperature.
T
Other
ERROR
messages
are displayed.
–
Switch the ENA off with the On/Off
button. Contact Customer Support in
your country. Contact information is
available on the company website at
www.jura.com.
T
If you have not been able to solve the
problem, contact Customer Support in your
country. Contact information is available on
the company website at www.jura.com.
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