Juniper Ultra-Rubbed Field PC, Reference Manual

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This chapter includes some basic troubleshooting tips. It
also explains what you need to do before you call your
service center for a repair.
Answers to questions about Windows Mobile
®
may be
available through the help files on your device or on the
Windows Mobile website from Microsoft
®
at
www.Microsoft.com/mobile . If you cannot find answers
to your questions through these methods, contact your
service center. (See the section in this chapter called
Preparing for a service center call
.)
Troubleshooting tips
This section provides solutions for the following issues:
1. The battery pack will not charge fully.
2. The touchscreen responds inaccurately to stylus taps.
3. The screen does not calibrate correctly or completely.
4. The Field PC runs slowly.
5. The Field PC drops its ActiveSync
®
connection.
6. The Field PC locks up.
Issue 1:
The battery pack will not charge to 100% or to
“0 mAh Consumed”.
Solutions: Try discharging the battery pack completely.
You can turn off all auto-suspend and auto-backlight
timers to drain the battery pack more quickly. Once the
battery pack is fully discharged, try charging it again.
Chapter 11
Troubleshooting
and Service Tips