Juniper 4VETJ, User Manual, Page: 61 / 75

Appendix B Warranty and Repair Information
57
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Shipping costs to return device to customer
JS strives to provide full repair services for our products.
However, in some rare cases (depending on the repair
need), it may not be possible to perform a repair due to an
unforeseen discontinuation or lack of supplied parts from
third-party vendors. Our policy is that we will do what is best
and most beneficial for our customers and company.
Repairs, Upgrades, and Evaluations
CAUTION: Do not attempt to repair the 4VetJ yourself. This
action voids the warranty.
We recommend that you have the service department
perform a technical review of the 4VetJ every two years to
help guarantee the safety of the patients (animals).
Information about repairs, upgrades, and evaluations is
located on our website at www.junipersys.com/Juniper-
Systems-Rugged-Handheld-Computers/support/Repairs/
Repair-Policies-Instructions . You can locate a repair center,
submit a repair order, check repair status, view terms
and conditions, get shipping instructions, and view lead
times. For warranty repairs, make sure you are within the
applicable warranty period.
Before returning a unit, please get permission by submitting
a repair order form on our website at www.junipersys.
com/design/junipersys/rma_request.php and waiting
for confirmation. An RMA is generated and shipping
instructions are sent to you. You can also contact a repair
center directly. Be prepared to provide the following
information:
„
4VetJ serial number) printed on the label on the back of
the unit)
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Name and shipping address of company
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Best contact method (phone, fax, email, cell/mobile)
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Clear, highly-detailed description of the repair or
upgrade
!