JRC NKG-94, Instruction Manual

Page: 35 / 44

6-1
6. After-Sales Service
6.1 Warranty
• Although warranty is our regulations with customers, the normal warranty is 1 (one) year from the
purchased day.
6.2 Stock Periods of Maintenance Parts
• After discontinued the equipment production, the maintenance parts (required to maintain the
equipment performance) is 10 (ten) years.
6.3 When Requesting Repair
If you suspect that a problem has occurred, take the following diagnostic after checking according to
“4.5 Trouble Shooting”
If the above checks uncover any abnormalities, stop operations of the equipment immediately and then
contact our dealer, service representative or JRC sales.
•
Repairs within the warranty period When some malfunction occurs at normal operation according
to the explanation and direction of the instruction manual, repairs within the warranty period will
be performed free of charge at a place appointed by JRC, our dealer or service representative. If
the malfunction occurs due to improper usage, fault, or any external abnormal condition such as
fire, pollution, abnormal voltage, natural disaster (ex. thunder storms, earthquake) etc., repairs of
the equipment will be charged.
• After the expiry of the warranty period If the corresponding function can be restored by repair,
out-of-warranty repairs will be performed at your request. Please note that this repair is not free of
charge. In this case, the malfunctioned equipment has to send to our company or has to be
repaired on boarding your vessel at a place appointed by our dealer/service representative. When
repairing impassably onboard, the malfunctioned equipment could be repaired in our factory.
•
Information for service When requesting repair, give our dealer, service representative or JRC
sales the following information for the service:
- Product name, model number, date of manufacture, and serial number
- Its detail malfunction conditions
- Name, address, and phone number of your company or institution, and your name
6.4 Optional Maintenance Checks
Over a period of time, the performance of various components will deteriorate. The actual rate of
deterioration will vary according to the operating conditions and environment. It is therefore
recommended for your equipment to undergo optional maintenance and servicing in addition to your
own checks. Please contact our dealer or JRC sales or service representative for optional services. A
Fee is charged for these services.
If you have any questions about after-sale services, please contact your our dealer or JRC sales or
service representative.
“JRC Sales/Service Representative”: See the List of JRC Product Dealers and JRC Sales/Service
Representatives at the end of this manual.