JPS RTU-292C, Installation And Operation Manual

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RTU-292C Operations Manual
2-1
2
Installation
2.1
GENERAL
This section provides the instructions for unpacking, inspection, installation and set-up. Also
included are directions for reshipment of damaged parts or equipment.
2.2
UNPACKING AND INSPECTION
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of damage,
do not attempt to use the equipment. Contact the carrier and file a shipment damage claim. A
full report of the damage should also be reported to the Customer Service Department. The
following information should be included in the report:
1. Order Number
2. Equipment Model and Serial Numbers
3. Shipping Agency
4. Date(s) of Shipment
The Customer Service Department can be reached by phone at (919) 790-1011 by fax at (919)
790-1456. Upon receipt of this information, we will arrange for repair or replacement.
2.3
RESHIPMENT OF EQUIPMENT
If it is necessary to return the equipment to the manufacturer, a Returned Material Authorization
(RMA) number must first be obtained from us. This number must be noted on the outside of the
packing carton and on all accompanying documents. When packing the unit for reshipment, it is
best to use the original packaging for the unit; if this is not possible, special attention should be
given to providing adequate packing material around connectors and other protrusions, such as
front panel controls. Rigid cardboard should be placed at the corners of the unit to protect against
corner damage during shipment. Failure to protect the corners of the front panel causes the most
common type of shipping damage experienced on returned equipment.
Shipment should be made prepaid consigned to:
JPS Interoperability Solutions
RMA Number XXXX
5800 Departure Drive
Raleigh, North Carolina 27616
USA