17
Problem
Situation
Verify
Intervention
No power
Display will not
light up.
Batteries are exhausted
Replace with new batteries
Batteries are inserted
incorrectly.
Insert the batteries
correctly
AC adaptor is inserted
incorrectly.
Insert the AC adaptor tightly
Low batteries
Display is dim or show
Batteries are low
Replace with new batteries
Error Message
E 1 shows
The cuff is not secure.
Refasten the cuff and then
measure again
E 2 shows
The cuff is very tight
Readjust the cuff, not too loose or too tight and then
measure again.
E 3 shows
The pressure of the
cuff is excess.
Relax for a moment
and then measure again.
Error Message
E10 or E11
shows
The monitor detected
motion, talking or the
pulse is too poor
while measuring.
Relax for a moment and then measure again
E20 shows
The measurement
process does not detect
the pulse signal.
Loosen the clothing on the arm and then measure
again
E21 shows
The treatment of the
measurement failed.
Relax for a moment and then measure again.
EExx, shows on
the display.
A calibration error
occurred.
Retake the measurement.
If the problem persists, contact the retailer or
our customer service department for further
assistance. Refer to the warranty for contact
information and return instructions.
Should the problems persist, please contact an authorized service centre.
Should the readings be excessively high or low, please seek your doctor’s advice.
