Chapter 8.0 Troubleshooting
8.0 Troubleshooting
Occasionally, you may have a problem with your Alarm Controller or telephone line. If this
happens, your Alarm Controller will identify the problem and displays an error message. Refer
to the provided list when you see an error message on the display. If additional help is
required, contact your distributor for service.
Note:
There are no parts replaceable by the end-user within this equipment, except for the
keypad batteries. Dispose of used batteries as per local rules and regulations.
Trouble Conditions
When a trouble condition occurs your Alarm System identifies the problem and displays an
error message. Refer to the table below when you see an error message on the display. If
additional help is required, contact your distributor for service.
When the system detects a trouble condition the following occurs:
•The Trouble indicator turns on.
•The keypad beeps once every 10 seconds. Press the [*] key to silence the keypad beeps.
Press [*][2] to examine troubles. When viewing troubles, the trouble indicator flashes to identify
the level of trouble being viewed. One flash = level 1, two flashes = level 2 etc.
Setting of your system may be impeded by a trouble. To override this condition, enter [*][2],
scroll to Acknowledge All Troubles and press [*] or enter 999.
Trouble
Condition
Trouble
Level 1
Description
Trouble
Types
Trouble
Level 2
Notification
Level 3
Trouble numbers are used to view the trouble. Trouble Notification identifies the range that
may be displayed on the keypad. When exploring the trouble levels, the Trouble indicator will
flash to identify which level you are currently viewing.
Service Required
01
Assorted Trouble
types.
Time and Date
troubles can be
resolved by
resetting the
Time/Date.
To set Time/Date
press [*][6][0][1].
For all other
troubles call for
service.
Bell Circuit
01
RF Jam
02
Loss of clock
04
Output 1 Fault
05
Warm Start
USB Wi-Fi
Connected
Power Unit
Fail System
Power Fail
Bus Repeater
Repeater 1-
8
Power Fail
3A Supply
Power
Supply 1-4
Overcurrent
Call for
service
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