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Table 15: Fault list

Faults

Probable causes

Solutions

Supply Fan Fault

The Supply Fan Status

configured for either BI1 or

BI2 has not proved within the

configured Fan Alarm Delay.

1. Verify that the Supply Fan is

operating when turned on.

2. Verify that the Supply Fan Status

wiring is connected correctly.

Zone Temperature Too

Cold

The Zone Temperature

has decreased below the

configured Zone Temp Low

Limit.

Verify that the TEC and the RTU heating

are enabled and functioning.

Zone Temperature Too

Hot

The Zone Temperature

has increased above the

configured Zone Temp High

Limit.

Verify that the TEC and the RTU cooling

are enabled and functioning.

Table 16: Troubleshooting details

Symptom

Probable causes

Solutions

The two-pipe fan coil/VAV

system does not have a

changeover sensor and

switch connected, or the

sensor/switch has failed.

1. Check the wiring of the supply

temperature sensor/switch.

2. Verify that the changeover is set

up correctly for the type of sensor

attached (sensor or switch).

The changeover

temperature is sensing

a hot supply, but the

controller is requesting

cooling.

1. Verify that the supply is not in

heating mode. If it is, nothing can

be done from the TEC.

2. Check the wiring of the supply

temperature sensor or switch.

3. Check the placement of the supply

temperature sensor or switch.

4. Verify that the changeover is set

up correctly for the type of sensor

attached (sensor or switch).

The controller displays 

Idle

with a 

Unit Status of

Cooling Unavailable

due to Changeover

despite being above cooling

setpoint, or with a status

of 

Heating Unavailable

due to Changeover

despite being below the

setpoint.

Changeover temperature

is sensing a cold supply,

but the controller is

requesting heating.

1. Verify that the supply is not in

cooling mode. If it is, nothing can be

done from the TEC.

2. Check the wiring of the supply

temperature sensor or switch.

3. Check the placement of supply

temperature sensor or switch.

4. Verify that the changeover is set

up correctly for the type of sensor

attached (sensor or switch).

57

TEC3000 Series On/Off or Floating Fan Coil Thermostats Installation Guide

Summary of Contents for TEC3000 Series

Page 1: ...ngs in high energy usage commercial buildings such as schools and hotels during occupied times by using additional standby setpoints All models feature an intuitive onboard touchscreen UI with backlit display that makes setup and operation quick and easy Multiple fan configurations are supported for fan coil equipment types as follows Single speed Multi speed two or three discrete speeds Variable ...

Page 2: ...uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equ...

Page 3: ...ructions including equipment rooms and elevator shafts and concrete or brick walls between the TEC3000 and the ZFR Pro Router Repeater or ZFR Pro Coordinator Radio Within range of two or more wireless devices on the same PAN Redundancy in the layout provides the best reliability in wireless installations At least 20 ft 6 m from a microwave oven For integrated PIR models be sure that the thermostat...

Page 4: ...ment Tool order separately to remove the security screw if it is installed on the top of the thermostat controller cover as illustrated in Figure 2 2 Pull the top edge of the cover and open the thermostat controller as illustrated in Figure 2 Important The cover is not secured on the bottom Be careful not to drop the cover Important If you install more than one thermostat controller keep track of ...

Page 5: ...avoid smaller 1 1 2 in x 4 in 38 mm x 101 mm square or 3 in x 2 in 76 mm x 51 mm boxes This procedure ensures that you have enough space for cabling if needed For surface mounted applications use durable mounting hardware such as wall anchors that cannot be easily pulled out of the mounting surface 4 Pull approximately 6 in 152 mm of wire from the wall and insert the wire through the center hole i...

Page 6: ...he wall you can hang the front cover on the end of the back cover as illustrated in Figure 4 Figure 4 Hanging the thermostat controller front cover Wiring About this task When an existing thermostat controller is replaced remove and label the wires to identify the ter minal functions TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 6 ...

Page 7: ...ll wiring connections in accordance with local national and regional regulations Do not exceed the electrical ratings of the TEC3000 Series Thermostat Controller Important Use proper ESD precautions during installation and servicing to avoid damage to the electronic circuits of the thermostat controller To wire the thermostat controller complete the following steps 1 Strip the ends of each wire 1 ...

Page 8: ...es on the FC Bus and N2 Bus set the EOL switch to the ON position Figure 5 EOL switch position left and installing the thermostat controller cover right 5 Reattach the thermostat controller cover to the mounting base bottom side first Important Make sure you reattach the cover that corresponds to its correct base The CPU board number needs to match the base board number Otherwise an operation erro...

Page 9: ...wrench or Johnson Controls T 4000 119 Allen Head Adjustment Tool order separately to reinstall the security screw on the top of the thermostat controller cover See Figure 2 for security screw placement 7 Remove the protective plastic cover sheet from the display Important If the display is dirty gently wipe it clean with isopropyl alcohol or ethyl alcohol Do not scrub hard as to avoid damaging the...

Page 10: ...ose Floating Cooling NO On Off Triac HTG O Heat open Floating Heating NC On Off Triac HTG C Heat close Floating Heating NO On Off Triac RSEN Configurable analog input 1 COS Configurable analog input 2 Changeover binary switch input VSF Variable speed fan command configurable 0 to 10 V range BI 2 Configurable binary input 2 BI 1 Configurable binary input 1 NET N A Not connected Field bus N2 NET N A...

Page 11: ...Figure 7 Low side switching on off wiring diagram 11 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 12: ...Figure 8 High side switching on off wiring diagram TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 12 ...

Page 13: ...Figure 9 Low side switched floating wiring diagram 13 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 14: ...Figure 10 High side switched floating wiring diagram TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 14 ...

Page 15: ...V Figure 12 Floating control pressure dependent VAV with changeover sensor switch Figure 13 Floating control pressure dependent VAV with changeover sensor switch and reheat 15 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 16: ...il application Figure 15 Floating control two pipe heating and cooling hydronic valve control with changeover fan coil application Figure 16 Floating control on off two pipe and four pipe fan coil applications TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 16 ...

Page 17: ...control two pipe heating and cooling hydronic valve control fan coil application Figure 19 Floating control two pipe heating and cooling hydronic valve control with changeover fan coil application Figure 20 AUX contact wiring 17 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 18: ...ding owner can control which options the occupant can access and adjust Important If you activated lockout levels some icons are hidden Table 6 provides details of these levels Figure 22 Thermostat controller home screen shown with light and dark classic themes To switch between the modern classic light and dark themes 1 Press the Menu icon 2 Press Settings 3 Press Display Settings 4 Press Change ...

Page 19: ...s Enable Backlight Units Time Time Zone Time Format Date Date Format You can also show or hide these items on the Home screen Fan Button Temperature Humidity Off Button Hold Button Setpoint Alarms Occupancy Status Unit Status Date Time To customize the Home screen 1 Press the Menu icon 2 Press Display Settings 19 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 20: ...m Indicates that the thermostat controller has triggered an alarm Unit Power On Standby Powers the thermostat controller on or off Note This icon disables all equipment control but does not physically power down the unit On the modern home screen if the Unit Power icon is in standby mode the temperature and humidity are also displayed in standby mode to indicate that control off or standby mode is...

Page 21: ...ting hold mode is enabled Hold mode is disabled by pressing the button Cooling Setpoint Displays the current cooling setpoint Indicates that Hold mode is disabled To enable Hold mode press the button Heating Setpoint Displays the current heating setpoint Indicates that Hold mode is disabled To enable Hold mode press the button Setpoint Temperature Displays the current setpoint temperature Indicate...

Page 22: ...le speed fans Fan Overrides for Variable speed Fans On Auto Quiet Adjusts the fan override between On Auto and Quiet for variable speed fans Fan Overrides for Multi speed Fans Low Medium High Auto Quiet Adjusts the fan override between Low Medium High Auto and Quiet for multi speed fans TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 22 ...

Page 23: ...Override Unoccupancy Override Back Moves the display to the previous screen Forward Moves the display to the next screen Home Returns the display to the main home screen Save Saves the current configuration and parameter settings Delete Deletes the scheduled event Clear Clears the password entry on the keypad screen Exclamation point Indicates that an error has occurred 23 TEC3000 Series On Off or...

Page 24: ...e takes approximately three minutes Configurations are copied except for the Communication mode See Choosing the Communication mode TEC3612 and TEC3613 Models to configure the networked devices Loading the firmware 1 Ensure that the TEC screen is on 2 Insert the USB drive into the right side of the TEC See Figure 1 for the USB port location 3 Press the Menu icon 4 Scroll down the menu and press Up...

Page 25: ...ime stamp for example TEC3x1x 00_2018 07 01T1 The files are saved locally and on the USB drive s root directory 7 Press Confirm if you have the correct file name The settings are loaded from the USB drive 8 After the settings are loaded from the USB drive remove the USB drive from the TEC3000 Choosing the Communication mode TEC3612 and TEC3613 Models 1 Ensure the TEC screen is on 2 Press the Menu ...

Page 26: ...4 Press the back arrow to return to the previous screen 15 Press PAN ID 16 Enter the PAN ID using the keypad This value needs to be the same as set in the associated ZFR Pro Coordinator Radio Once the PAN is set the TEC attempts to connect to the wireless network Provided that other devices on the PAN are in radio range the connection should occur within one minute It can then take up to 10 minute...

Page 27: ...mperature or aquastat state the unit controls heating or cooling VAV This unit type is designed for a pressure dependent zone damper and the supply fan outputs are disabled The TEC senses the supply air temperature coming from the unit The Supply Temp Type setting allows for the connection of an analog sensor or binary duct thermostat Based on the air temperature or duct thermostat state the zone ...

Page 28: ...an control is not available when in VAV mode To select the fan type 1 Press the Menu icon 2 Press Setup 3 Press Equipment Setup 4 Press Supply Fan 5 Press Supply Fan Type and select Single Speed Multi Speed or Variable Speed 6 Press Save and the back arrow to return to the previous screen For multi speed fan control you can adjust the point when the medium or high speed turns on The fan speed is b...

Page 29: ...8 Press Save and the back arrow to return to the previous screen Setting the Control mode About this task The Control Mode informs the controller to run in Cooling only Heating only or Automatic mode based on the temperature in the zone relative to the heating and cooling setpoints Control Mode does not override equipment lockouts or changeover To set the Control Mode 1 Press the Menu icon 2 Press...

Page 30: ...de options are provided for multi speed fans Low Fan is continuously on low Medium Fan is continuously on medium High Fan is continuously on high Auto Follows the behavior set as Fan Mode Quiet Follows the behavior set as Fan Mode but prevents the fan from ever going above minimum speed To set the Fan Mode 1 Press the Menu icon 2 Press Setup 3 Press General Control Setup 4 Press Fan Mode and selec...

Page 31: ...ure has risen 10 degrees above the changeover setpoint To configure automatic changeover 1 Press the Menu icon 2 Press Setup 3 Press Equipment Setup 4 Press Changeover 5 Press Changeover Mode and select Auto 6 Press Supply Temp Type and select Analog Sensor Cooling N C or Heating N C 7 If using an Analog Supply Temp Sensor press Supply Temp Type and adjust accordingly 8 Press Save and the back arr...

Page 32: ...ng coil To enable dehumidification control 1 Press the Menu icon 2 Press Setup 3 Press General Control Setup 4 Press Dehum Enable and select Yes 5 Press Save and the back arrow to return to the previous screen This point is also exposed to the BAS through the point DEHUM EN To adjust the dehumidification setpoint 1 Press the Menu icon 2 Press Setpoints 3 Press Dehumidification and adjust according...

Page 33: ...ent value is reset to be in the center of the valid range The following table describes the four modes of setpoint operation Table 7 Setpoint operation Mode of setpoint operation Details Occ Setpoint Select Setpoint Offset and Heat Cool Setpoint Mode Individual Setpoints This is the default mode and the original mode of operation that the TEC was released with the next three modes are new In this ...

Page 34: ... sensor internal or remote Occupancy binary input configurable Manual occupancy override Temporary occupancy by interacting with the screen while in unoccupied mode Temporary occupancy binary input Occupancy is determined using a top down decision matrix as shown in Table 8 Enumerations may not match TEC3000 Series Networked and Wireless On Off or Floating Fan Coil and Individual Zone Thermostat C...

Page 35: ...red for Temp Occ the input is ignored when the schedule is Occupied the Manual Occupancy Mode is not No Override or an Occupancy BI is configured 4 Built in occupancy sensing PIR or EI configured for Motion NO or Motion NC 5 Not Set occurs when no events are scheduled through the local scheduler or the schedule source is set to Schedule and the Schedule is writing Not Set as the schedule Selecting...

Page 36: ... as identified by the network icon going away on the home screen of the TEC the control logic automatically falls back to the local schedule as the occupancy source If that schedule is not set the default occupancy is continuously occupied Setting the local schedule About this task A weekly occupancy schedule with up to four occupancy events for each day can be set locally on the TEC and operate i...

Page 37: ...le screen Figure 26 Selecting the time set button left and setting the event time right 9 Press Save to save the completed event or Trash to delete the completed event See Figure 27 The screen resets to the Event 1 Set Schedule screen Note If you do not select Save at this point the event is not saved and you must repeat the event selection sequence 37 TEC3000 Series On Off or Floating Fan Coil Th...

Page 38: ...ll other schedule sources for example Schedule Occu pancy BI and temporary occupancy To override the Occupancy Mode 1 Press the Menu icon 2 Press Scheduling 3 Press Schedule Options 4 Press Manual Occ Mode and select Occupied Unoccupied or No Override 5 Press Save and the back arrow to return to the previous screen This option is also exposed to the BAS through the point OCCOVRD MODE Enabling opti...

Page 39: ...ma tion on configuring the binary inputs To disable motion sensing capabilities set the Motion Sensor Timeout to 0 minutes See Table 8 to view the available setpoints See Table 13 to view the setpoint values To adjust the motion sensor timeout 1 Press the Menu icon 2 Press Scheduling 3 Press Schedule Options 4 Press Motion Sensor Timeout and adjust accordingly 5 Press Save and the back arrow to re...

Page 40: ...er Setup General Control Setup Tuning in Table 13 On off control for TEC3x1x and TEC3x3x models Binary control Note For more details on PID PRAC Automatic Control Tuning refer to the Controller Tool Help LIT 12011147 Configurable binary inputs The thermostat controller supports up to two configurable binary inputs BIs that you can use to add additional features to the system You can access Configu...

Page 41: ...g the door The following table provides the polarity of the inputs Table 11 Input polarities BI configuration Contact open Contact closed Occupancy Unoccupied Occupied Temp Occ No Trigger Active Temporary Occupancy Trigger 1 Motion NO No Motion Detected Standby Motion Detected Occupied 1 Motion NC 1 Motion Detected Occupied 1 No Motion Detected Standby Dirty Filter Dirty Filter Alarm Inactive Dirt...

Page 42: ...ng mode 1 Press the Menu icon 2 Press Setup 3 Select Commissioning 4 Confirm that the selection was intentional The control is overridden upon selecting Confirm Individual outputs can be commanded through this interface For binary outputs the options are Off or On for analog outputs they can be commanded from 0 to 100 Whenever a control output is turned on the fan is engaged for safety purposes To...

Page 43: ... AI1 Offset and select the temperature offset as needed for the sensor connected to RSEN The options are 5 F to 5 F or 2 8 C to 2 8 C If the selected sensor is a Relative Humidity Carbon Dioxide or Damper feedback sensor the Input Setup is automatically set to 0 10 VDC Press Menu Setup Input Setup AI1 Offset and select the offset needed for the sensor connected to RSEN The options are 15 to 15 for...

Page 44: ... Network commands operate on a timeout basis When a network point is written to by a supervisor the point becomes the highest priority for 15 minutes If a new update is written within 15 minutes the timer is restarted for another 15 minutes Available fault diagnostics Supply Fan Faults The TEC3000 supports a configurable Supply Fan Status feedback input that turns on when the Supply Fan Status doe...

Page 45: ... state Menus and submenus In the following table the indicates that the menus depend on your configuration Table 13 Menus and submenus Level 1 Level 2 LCD screen name Occupied Cooling Occupied Heating Unoccupied Cooling Unoccupied Heating Standby Cooling Standby Heating Dehumidification Occ Setpoint Select Heat Cool Setpoint Mode Max Heating Setpoint Min Heating Setpoint Max Cooling Setpoint Min C...

Page 46: ...ime Zone Set Time Format Date Set Date Format Language Show Fan Button on Home Show Temp on Home Show Humidity on Home Show Off Button on Home Show Hold Button Show Setpoint on Home Show Alarms on Home Show Occ Status Show Unit Status Display Settings Show Date Time TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide 46 ...

Page 47: ...Alarm Reset Fan Runtime Limit Fan Runtime Reset Supply Air Temperature Alarm Offset Supply Air Temperature Alarm Delay Unocc Low Speed Fan Inputs BI1 Config BI2 Config Supply Temp Type Supply Temp Sensor Supply Temp Offset Zone Temp Sensor Zone Temp Offset Humidity Offset Reset Sensors Zone Temp Alarm Enabled for TEC networked models Zone Temp Low Limit for TEC networked models Setup Zone Temp Hig...

Page 48: ...eat Period Cool Prop Band Cool Integral Time Cool Process Range Cool Saturation Time Cool Time Constant Cool Process Dead Time Cool Period Equipment Size Network Setup FC Comm Mode BACnet Instance ID N2 Address for networked models BACnet Address MSTP Baud Rate for networked models BACnet Encoding Type BACnet MSTP Communication Mode Setup continued Pan ID for wireless models TEC3000 Series On Off ...

Page 49: ...elay Reheat Min On Time Reheat Min Off Time Supply Fan Supply Fan Type Start Voltage Full Speed Voltage Minimum Command Medium Speed On Cmd High Speed On Cmd Reheat Reheat Installed Reheat Min Damper Pos Reheat Fan Required Changeover Changeover Mode Supply Temp Type Changeover Setpoint Supply Temp Sensor Equipment Setup Supply Temp Offset 49 TEC3000 Series On Off or Floating Fan Coil Thermostats ...

Page 50: ... Air Temperature Changeover State System Status Zone Temp Source Cooling Command Heating Command Reheat Command Cool Stage 1 Heat Stage 1 Reheat Stage 1 Fan Command Control Status Fan Model Name Software Version Unit Name Device Name Controller Info Device Description Supply Air Temperature Heat Command Cool Command Supply Fan Commissioning Aux TEC3000 Series On Off or Floating Fan Coil Thermostat...

Page 51: ...nting style Probe length Product code number 1 Adjustable 1 8 in 203 mm TE 6311A 1 TE 6315M 1 8 ft 2 4 m TE 6315V 2 1 TE 6316M 1 Averaging 17 ft 5 2 m TE 6316V 2 1 4 in 102 mm TE 631GM 1 TE 6311M 1 8 in 203 mm TE 6311P 1 Duct 18 in 457 mm TE 631JM 1 4 in 102 mm TE 631GV 2 Flange 8 in 203 mm TE 6311V 2 TE 6310F 0 Flush N A TE 6310F 1 Outside air 3 in 76 mm TE 6313P 1 Strap mount 3 in 76 mm TE 631S ...

Page 52: ...tside air 3 in 76 mm TE 6353P 1 Wall 2 N A TE 6324P 1 6 in 152 mm TE 635AM 2 Platinum 1k ohm Well 8 in 203 mm TE 6352M 1 10 ft 3 m TE 6327P 1 1k ohm averaging 1 20 ft 6 1 m TE 6328P 1 10 ft 3 m TE 6337P 1 Platinum equivalent 100 ohm averaging 1 20 ft 6 1 m TE 6338P 1 Adjustable 8 in 203 mm TE 6341A 1 Duct 8 in 203 mm TE 6341P 1 4 in 102 mm TE 634GV 2 Flange 8 in 203 mm TE 6341V 2 Outside air 3 in ...

Page 53: ...eparately to mount the wall unit to a wallbox Troubleshooting Table 15 Fault list Faults Probable causes Solutions Remote Zone Temp Fail The External Zone Temperature sensor has been disconnected or has failed 1 Check the wiring of the sensor 2 If intentionally disconnected reset sensors through the menu 3 If the problem persists order replacement units and return the affected devices to Johnson C...

Page 54: ... the problem persists order replacement units and return the affected devices to Johnson Controls under the RMA program Service Equipment connected to the BI configured for a Service alarm is triggering the alarm Service the equipment by way of the manufacturer s recommendation Dirty Filter Equipment connected to the BI configured for a Dirty Filter alarm is triggering the alarm Replace the filter...

Page 55: ...lecting the Fan Lock 4 Order replacement units and return the affected devices to Johnson Controls under the RMA program Humidity Unreliable The zone humidity reading was reliable and has now failed 1 If the source of zone humidity was the onboard sensor contact Johnson Controls product sales and support 2 If the source of zone humidity was a BAS check the BAS to ensure that it is still online and...

Page 56: ...USB Malfunction A USB drive has malfunctioned and drawn more than the maximum allowed current 1 Attempt to insert and use the USB drive again 2 Try a new USB drive 3 If problems persist order replacement units and return the affected devices to Johnson Controls under the RMA program Supply Fan Runtime Limit Extended The Supply Fan Runtime has exceeded the configured Supply Fan Runtime Limit 1 Serv...

Page 57: ...e type of sensor attached sensor or switch The changeover temperature is sensing a hot supply but the controller is requesting cooling 1 Verify that the supply is not in heating mode If it is nothing can be done from the TEC 2 Check the wiring of the supply temperature sensor or switch 3 Check the placement of the supply temperature sensor or switch 4 Verify that the changeover is set up correctly...

Page 58: ...uced control band size and increased energy usage and equipment wear from increased cycling 1 Verify that equipment minimum on off times are set correctly 2 If the default deadband around the setpoint does not provide the desired temperature control set Temp Control Setup to Deadband Override and set the Deadband parameter to the desired value The controller provides an error when trying to upgrad...

Page 59: ...failure is causing the two boards to incorrectly identify themselves Order replacement units and return the affected devices to Johnson Controls under the RMA program The controller displays Controller Fault An internal fault was detected and the controller was unable to recover Order replacement units and return the affected devices to Johnson Controls under the RMA program The Bell icon is displ...

Page 60: ...ine 3 Add ZFR Pro Routers Repeaters into the wireless system Some icons are hidden Lockout levels are used or the icons are hidden due to the display settings See Table 6 for lockout levels and access details The touchscreen is unresponsive You do not tap the touchscreen but the display acts as if it is tapped which causes the display to blink or toggle between screens You need to tap the display ...

Page 61: ...meter recommended For wired models Up to 100 devices maximum for each Network Automation Engine NAE 4 000 ft 1 219 m maximum cable length Refer to the MS TP Technical Bulletin for the Metasys FX or Verasys system installed MS TP network guidelines For wireless models Up to 100 devices maximum for each Network Automation Engine NAE Wireless band for wireless models Direct sequence spread spectrum 2...

Page 62: ...itter identification ZFR1810 1 IC 279A WRZRADIO Europe for networked models only CE Mark Johnson Controls declares that this product is in compliance with the essential requirements and other relevant provisions of the EMC Directive and the RoHS Directive Australia and New Zealand RCM Mark Australia NZ Emissions Compliant Models without occupancy sensor 0 75 lb 0 34 kg Shipping weight Models with ...

Page 63: ... subject to applicable terms set forth at www johnsoncontrols com techterms Your use of this product constitutes an agreement to such terms Product warranty This product is covered by a limited warranty details of which can be found at www johnsoncontrols com buildingswarranty 63 TEC3000 Series On Off or Floating Fan Coil Thermostats Installation Guide ...

Page 64: ... 2019 Johnson Controls All rights reserved All specifications and other information shown were current as of document revision and are subject to change without notice www johnsoncontrols com ...

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