Joerns Healthcare Warranty Program
for Joerns
®
FlapCair Support Surface
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
VA/Government
19748 Dearborn Street
Chatsworth, CA 91311
(P) 800.966.6662
(F) 800.232.9796
Canadian Office
1000 Clarke Rd. Ste 6
London, ON Canada N5V 3A9
(P) 866.546.1151
(F) 519.451.8662
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799
www.joerns.com • email: [email protected]
© 2013 Joerns Healthcare • 6110066 RevD • 13-2631
Joerns Healthcare warrants the FlapCair mattress
to be sold free from defects in workmanship and
materials, under normal and proper use, for a period
of two (2) years on the mattress, and one (1) year on
the cover and electromechanical mattress components
(compressors, valves, printed circuit boards, hoses,
and couplers). Damages arising from improper use will
not be covered by this warranty.
Improper use is defined as, but not limited to, those
caused by:
•
Burns
•
Use of improper chemical agents
•
Needle punctures, cuts, or abrasions
•
Excessive loads
•
Staining
•
Negligent or excessive usage
•
Improper maintenance, handling and/or cleaning
•
Failure to use in the manner indicated in the
FlapCair user manual
Any modification, repair or alteration done to the
FlapCair that was not authorized in writing by Joerns
Healthcare will void this warranty.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
This warranty is extended to the original purchaser of
the equipment.
Parts
Joerns’s FlapCair contain various parts that wear from
normal use. Joerns Healthcare’s obligation under this
warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product which
is found by Joerns to be defective. When requested
by Joerns, parts must be returned for inspection at the
customer’s expense. Credit will be issued only after
inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer’s expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
Manufactured by:
Joerns Healthcare, LLC
2100 Design Rd. Ste 100
Arlington, TX 76014
