89
BEFORE INSTITUTING ARBITRATION, YOU
AGREE TO PROVIDE US WITH AN OPPOR-
TUNITY TO RESOLVE YOUR CLAIM BY
SENDING A WRITTEN DESCRIPTION OF
YOUR CLAIM TO US AT GREATCALL, INC.,
100 VIA DE LA VALLE, DEL MAR, CA 92014
AND NEGOTIATING WITH US IN GOOD
FAITH REGARDING YOUR CLAIM. IF WE
ARE NOT ABLE TO RESOLVE YOUR CLAIM
WITHIN 30 DAYS OF RECEIPT OF YOUR
NOTICE, THEN YOU OR WE, INSTEAD OF
SUING IN COURT, MAY INITIATE ARBI-
TRATION PROCEEDINGS WITH THE AAA.
ARBITRATION WILL BE CONDUCTED
UNDER THE AAA’S PUBLISHED WIRELESS
INDUSTRY ARBITRATION RULES AND
SUPPLEMENTAL PROCEDURES FOR CON-
SUMER-RELATED DISPUTES, WHICH ARE
AVAILABLE BY CALLING THE AAA AT
800-778-7879 OR VISITING ITS WEB
SITE AT
www.adr.org
.
The AAA has a fee schedule for arbitrations.
You will pay your share of the arbitrator’s
fees and administrative expenses (“Fees
and Expenses”) except that: (a) for Claims
less than $25, we will pay all Fees and
Expenses; and (b) for Claims between $25
and $1,000, you will pay only $25 in Fees
88
Handling Disputes with Us
ARBITRATION PLEASE READ THIS
PROVISION CAREFULLY. IT MEANS THAT,
EXCEPT AS NOTED BELOW, YOU AND WE
WILL ARBITRATE OUR DISPUTES. ANY
CLAIM OR DISPUTE BETWEEN YOU AND
US IN ANY WAY RELATED TO OR
CONCERNING THE AGREEMENT, OR THE
PROVISION OF SERVICES OR PRODUCTS
TO YOU, INCLUDING ANY BILLING
DISPUTES (“CLAIM”), SHALL BE
SUBMITTED TO FINAL, BINDING
ARBITRATION BEFORE THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”). This
agreement to arbitrate also requires you
to arbitrate claims against other parties
relating to Services or Products provided
or billed to you, including suppliers of
Services and Products and our retail
dealers, if you also assert Claims against
us in the same proceeding. You and we
acknowledge that the Agreement affects
interstate commerce and that the Federal
Arbitration Act and federal arbitration law
apply to arbitrations under the
Agreement.
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