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Your Bill/Statement
Your bill/statement is our notice to you of
your fees, charges and other important
information. You should read everything on
your bill/statement. We bill usage charges
after calls are made or received. We bill
access fees and some other charges in
advance.
How We Calculate Your Bill
Your bill reflects the fees and charges in
effect under your calling plan at the time
they are incurred. You can dispute your
bill, but only within 180 days of receiving
it. You must still pay any disputed charges
until the dispute is resolved. Depending
on your rate plan, charges for calls may
be based on the location where you are
and the time of day when the call took
place. Rates do not apply to credit card
or third party operator-assisted calls,
which may be required in certain areas.
The length of a call will be rounded up to
the next full minute. Charges start when
you first press YES to dial a call on outgoing
calls, and when the call rings on an
incoming call.
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may not be able to give you advance
notice about how such changes might
affect you.
Except as prohibited by law, we may also,
at our discretion, require you to pay regulatory
and administrative fees to recover our costs
of complying with regulatory mandates
and Universal Service fees or similarly
imposed charges. Any customer who is
eligible for an exemption from any tax
or fee must provide us with a valid and
properly executed tax-exempt certificate
which will be verified by us. Any tax
exemption applies only after the date we
receive the certificate from you and have
verified your eligibility for the exemption.
Roaming and Roaming Charges
You are "roaming" whenever you make or
receive a call using a transmission site
outside the United States and Canada.
There may be extra charges (including
charges for long distance, tolls, or calls
that don't connect) and higher rates for
roaming calls, depending on your calling
plan.
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