E-17
TROUBLESHOOTING GUIDE
If you experience difficulties in the use of this music system, please check the following or
call 1-800-777-5331 for Customer Service.
Symptom
Possible Cause
Solution
The unit does not
respond (no power) Power adaptor connect unstable
Reconnect adaptor
The AC outlet has not power.
Try the unit on another outlet.
Unit is ON but there is
low or no volume
Volume set too low.
Press the
Button
on main unit or remote control
to turn the sound level up.
No Sound
Bluetooth speaker is not linked with
the cell phone
Go through “Bluetooth
Operations” process to link the
speakers.
Speaker placement out of range
Relocate the speaker within
Bluetooth operating range
AM band is too noisy.
The reception for the station is weak.
Slightly rotate the unit for the best
reception.
Noise or sound
distorted on FM
broadcast
Station not tuned properly.
FM wire antenna is not fully
extended.
Fine tune the FM broadcast
station.
Fully extend the FM wire
antenna.
CD player will not
play
Unit not in CD function mode. CD
is installed incorrectly.
If the CD is self-compiled, the
media used may not be compatible
with the player.
Select CD function mode. Insert
CD with label facing to the CD
door.
Use better quality blank
media and retest.
CD skips while
playing
Disc is dirty or scratched.
Wipe CD with clean cloth or
use another disc.
Intermittent sound
from CD Player
Dirty or defective disc.
Dirty pick up lens.
Player is subject to excessive
shock or vibration.
Clean or replace the
defective disc.
Use a CD-lens cleaning disc
to clean the lens.
Relocate the player away
from shock or vibration.
Sound is distorted
Volume level is set
too high.
Decrease the volume.
Sound source is distorted.
Try a different sound
source.
If you are using an external
sound source like older
generation of iPod, try
reducing the output volume
on the device itself. Also try
turning bass boost OFF or
change the EQ setting.
