E-17
TROUBLESHOOTING GUIDE
If you experience difficulties in the use of this music system, please check the following or call 1-
800-777-5331 for Customer Service.
Symptom
Possible Cause
Solution
The unit does not respond (no
power)
The unit is disconnected from
the AC outlet.
Reconnect to the AC outlet.
The AC outlet has not power. Try the unit on another outlet.
Unit is ON but there is low or
no volume
Volume set too low.
Adjust the
VOLUME
control knob
on main unit or press
VOL+
button
on remote control to turn
the sound level up.
Bluetooth: no sound
Bluetooth speaker is not linked
with the cell phone
Go through the “Bluetooth
Operations” process to link the
speakers.
Relocate the speaker within
Bluetooth operating range.
Speaker placement out of
range
AM band is too noisy.
The reception for the station
is weak.
Slightly rotate the unit for the best
reception.
Noise or sound distorted
on FM broadcast
Station not tuned properly.
FM wire antenna is not fully
extended.
Fine tune the FM broadcast
station.
Fully extend the FM wire antenna.
CD player will not play
Unit not in CD function mode.
CD is installed incorrectly.
If the CD is self-compiled, the
media used may not be
compatible with the player.
Select CD function mode. Insert
CD with label facing to the CD
door.
Use better quality blank media
and retest.
CD skips while playing
Disc is dirty or scratched.
Wipe CD with clean cloth or use
another disc.
Intermittent sound from CD
Player
Dirty or defective disc.
Dirty pick up lens.
Player is subject to excessive
shock or vibration.
Clean or replace the defective
disc.
Use a CD-lens cleaning disc
to clean the lens. Relocate the
player away from shock or
vibration.
Sound is distorted
Volume level is set too
high.
Decrease the volume.
Sound source is distorted.
Try a different sound source.
If you are using an external
sound source like older
generation of iPod, try reducing
the output volume on the device
itself. Also try turning bass
boost OFF or change the EQ
setting.
Unit gets warm after
extended play at high
volume
This is normal.
Turn the unit off for a period of
time or lower volume
