Jayco Legacy Fifth Wheel 2009, Owner'S Manual

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SECTION 1
WARRANTY & SERVICE
4
are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed… Finally, check
out the service or repair job when you pick up
your RV. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all repair businesses
require notification of any issues with their
repairs within a specified time limit. Make sure
you are familiar with your dealer or RV repair
center’s repair policies.
C
USTOMER
R
ELATIONS
Entegra Coach has empowered its dealers to
make warranty and repair decisions. If a
special circumstance occurs that requires
information from Entegra Coach, we have
asked your dealer’s service management to
make the contact on your behalf.
This is why
you should always talk to your dealer’s
service management first.
Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Entegra Customer Service. Our hours
are Monday – Friday, 8:00 a.m. – 5:00 p.m.
EST-Indiana (closed holidays). Please be
prepared to provide the following information:
•
Your name, location and phone number
•
Your RV 17-digit VIN
•
Your date of purchase
•
A detailed description of the concern
•
If applicable, the vendor component
description, including model number and
serial number
Mailing address Shipping address
Entegra Coach, Inc. Entegra Coach, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540 Middlebury IN 46540
Phone (toll-free) (877) 862-7101
Email service@entegracoach.com
Website
www.jayco.com
O
BTAINING
E
MERGENCY
W
ARRANTY
R
EPAIR
A roadside emergency can happen at any
time, whether your RV is new or old. If you
are traveling, using the following guidelines
can help get you back on the road faster.
1. Call Entegra Customer Service to find an
authorized dealer in your area. Contact
them for an appointment; they will handle
all warranty repair billing and returned
parts for you.
2. If you cannot locate an authorized dealer
near you, ask the campground staff for
referrals or check the local telephone
yellow pages. Or contact Entegra
Customer Service or your selling dealer
for assistance in locating a repair facility.
a. Contact the RV repair facility to
discuss your situation and make an
appointment. Ask how their billing will
be handled. They may choose to bill
Entegra Coach directly; otherwise, you
are expected to pay them.
b. Have the RV repair facility inspect
your RV. Either they or you must call
Entegra Customer Service to discuss
applicable warranty coverage prior to
any repair work being performed.
c. Entegra Customer Service will issue
an authorization number upon
warranty repair approval and advise if
any original parts need to be returned.
d. Once Entegra Customer Service has
issued an authorization number, the
RV repair facility may begin actual
repair to your RV.
e. Inspect the completed repair work
thoroughly. If you are not satisfied,
communicate that immediately to the
RV repair facility management. Make
sure you are satisfied with the repair
before you pay or leave the premises.