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800-CON Modules
10. Service and maintenance
Prior to outbound delivery, your device (component/
module) is subjected to various safety tests and is
marked with a seal. If the device (component/mod-
ule) is opened, the safety tests must be repeated.
The warranty is only valid for unopened devices
(components/modules).
10.1 Repair
Repairs can only be carried out by the manufacturer.
10.2 Service
If questions arise that are not described in this user
manual, please contact the manufacturer.
The particulars and information required to identify
problems with the device, module or component
should be as complete as possible. Consequently,
please have the following information ready to an-
swer any questions:
·Device designation (see rating plate).
·Measured voltage and supply voltage.
·An exact error description.
If available:
·Serial number (see rating plate).
·Hardware version (see system display).
·Software release (see system display).
10.3 Device adjustment
Devices (components/modules) are adjusted by the
manufacturer prior to outbound delivery. No readjust-
ment is required when the environmental conditions
are complied with.
10.4 Calibration interval
No calibration is required for the 800-CON trans-
fer module (set of 2). For the calibration of further
components and modules of your meter and mod-
ule topology, please refer to the respective usage
information.
10.5 Firmware update
No firmware update is required for the 800-CON
transfer module (set of 2). For a firmware update of
the further components and modules of your meter
and module topology, please refer to the respective
usage information.
INFORMATION
This user manual describes the modules and pro-
vides information on the operation of the modules
via the basic device.
In addition to this user manual, also take note of the
usage information for the respective components
and modules in your meter and module topology.
Moreover, the
GridVis
®
network analysis software
has an "online help" feature.
10.6 Procedure in the event of a malfunction
ATTENTION
An error in the communication with the basic
device leads to a device fault!
If communication from the basic device to the mod-
ules is lacking or faulty during operation, a warning
signal will appear on the display of the basic device.
Prior to dismounting or disconnecting the mod-
ules of the basic device (the system)
·
Disconnect the supply of power! Secure it
against being switched on! Check to be sure
it is de-energized! Ground and short circuit!
Cover or block off adjacent live parts!
·
Prior to remounting, it may be necessary to
restart the basic device.
·
Also take note of the chapter “Procedure in the
event of a malfunction” in the documentation
of your basic device.
·
If the measures indicated here are unsuccess-
ful, please contact our support team (www.
janitza.com).
·
If there is discernible damage, send the device,
component or module back to the manufactur-
er in compliance with proper transport condi-
tions.
10.7 Resetting the module to the standard facto-
ry settings
The 800-CON transfer module (set of 2) does not
require a "reset to factory settings".
