JAMAR Technologies TRAX I, User Manual

Page: 55 / 64

The data is not being collected in the intervals desired.
Check the Interval setting in the TRAX I’s default settings.
Not all layouts are available to be selected with the study requested.
Only certain layouts can be used depending on the mode of data collection
requested. Refer to Chapter 4 for more information.
Cannot view all of the information desired on the TRAX I display af-
ter the study has begun.
There are multiple status screens for each of the data modes. To view these
screens, use the TAB key.
Serial Port test failed.
Make sure that you are using a test connector with the proper pin configu-
ration. The test will fail if a test connector is not used. The cable used for
downloading cannot be used as a test connector.
The data produced is not accurate.
Check the tube layout used in the field and the condition of the tubes.
Make sure the tubes were set with the proper length, spacing and perpen-
dicular to the flow of traffic. One simple condition check of a tube that is
laid out in the field is to disconnect the tube from the TRAX I and hold the
end to your cheek. You should feel the air pulse as tires cross the tube. If
you do not, there may be a tear in the tube or it may be blocked. After
setting up a counter, always observe the display and traffic to be sure data
is being recorded properly.
The TRAX I will not download.
Check your connection between the TRAX I and the computer. Refer to
Chapter 5 Downloading the TRAX I for other items to check.
The TRAX I displays ‘File Error’ during the download process.
The counter may not have been cleared properly. Once the clearing memory
process has started, it must be allowed to finish before the counter is turned
off. If this error appears, the counter must be cleared properly before future
use.
If you are unable to find a solution to your problem, contact us
using the information located on the first page of this manual.
8-3
Chapter 8— Troubleshooting