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JAGA N.V. | DBH SET - BMS | MANUEL | 2021.08.23 | V.01
5. GUARANTEE
1.
The guarantee is valid only if the equipment is properly and correctly used, by its first owner and
if installed in accordance with the norms and instructions as stipulated in the instruction leaflet
and the current practices.
2.
The guarantee only applies to the equipment and the spare parts. Jaga has the choice between
repair and replacement of the equipment or the spare parts. If there has been a change in the
model, Jaga is authorised to replace the guaranteed equipment with an equivalent equipment or
equivalent spare parts. In those cases where the guarantee claim is received, during the first six
months after the start of the guarantee, on all labour and transport costs.
3.
The period of guarantee is mentioned in this certificate. A repair or replacement does not change
anything to the original period of guarantee.
4.
No guarantee is granted on equipment or spare parts lacking information concerning type or
series, or on equipment where this informations has been removed or altered, or on equipment
that has been repaired or modified by persons not authorized by Jaga.
5.
The customer is responsible for the damage in the cases where the damage is due to errors of
placement, fittings, electrical connections, faulty or damaged electrical installations or applian-
ces, erroneous voltage or hydraulic pressure and all other errors not related to the product deli-
vered by Jaga. The guarantee is also revoked when nonsuited parts are applied. The guarantee
for our heat exchangers not valid if they are emptied at set times or during a certain period, or if
they are heated by means of industrial water, steam or water saturated by great quantities of oxy-
gen. The quality of the system water has to be in accordance with the VDI 2035-2 directives. The
buyer will make every effort to prevent damage to the device by avoiding both dust and moisture.
This means that the customer has to cover the device in case of further construction works in
order to ensure that the devices remain dust-free. The guarantee is also revoked when the heat
exchangers are placed in aggressive atmospherical surroundings (ammonia, caustic substances).
Lacquered radiators should not be used in humid spaces. Lacquered radiators should not be
used in the following areas: above a bath with a built-in shower unit, in a shower cubical or next to
it, in a swimming pool (chlorine) or in a sauna.
6.
Jaga does not give a guarantee on faulty equipment due to incorrect handling and/or use of the
equipment, the dropping of the equipment or the transport without the necessary precautions,
or for all equipment that is built in, in a way that it cannot be reached normally. The guarantee
is valid only if the equipment is properly and correctly used, by its first owner and if installed in
accordance with the norms and instructions as stipulated in the instruction leaflet and the current
practices.
7.
In all cases where the guarantee is granted but where the intervention occurs later than 6 months
after the start of the guarantee, and in all other cases, labour and transportation costs are calcu-
lated according to scales set by Jaga. Customers can get information on those scales either from
our sales administration personnel, or from the maintenance engineer.
8.
All interventions not covered by the guarantee have to be paid in cash to the maintenance engi-
neer.
9.
The guarantee starts on the date of the invoice. If the invoice is not available, the serial number or
the date of production prevails.
10.
Only the courts of judicial district Hasselt (Belgium) are authorised to deal with disputes arising
from this guarantee. It will apply Belgian law even when sales involved are subjects of EU mem-
ber states as well as non-EU member countries.
