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10.0 Service Policy
Walchem controllers have a 2-year warranty on electronic components and a 1-year warranty on mechanical parts and
electrodes. See Statement of Limited Warranty in front of manual for details.
Walchem controllers are supported by a worldwide network of authorized master distributors. Contact your authorized
Walchem distributor for troubleshooting support, replacement parts, and service. If a controller is not functioning properly,
circuit boards may be available for exchange after the problem has been isolated. Authorized distributors will provide a
Return Material Authorization (RMA) number for any products being returned to the factory for repair. Repairs are
generally completed in less than one week. Repairs that are returned to the factory by next-day-air freight will receive
priority service. Out-of-warranty repairs are charged on a time and material basis.
FIVE BOYNTON ROAD
HOPPING BROOK PARK
HOLLISTON, MA 01746 USA
TEL: 508-429-1110
Web: www.walchem.com