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Appendix B. Troubleshooting

77-0100-001 12 September 2000

Batteries

•

Over time as your battery ages, the maximum capacity that it can hold naturally decreases, and even the best
maintained batteries eventually need to be retired. Consider replacing your battery if you are not getting the
usage you need from it.

Cellular Modem

The Sierra Watcher utility has a run time error when starting or when trying to setup the
cellular modem

•

Make sure the Speaker Phone application is not running.

Display

The display performance is slow

•

The temperature may be too cold. Move the computer to a warmer operating environment.

I can’t read the display

•

Adjust the backlight.

•

The automatic power-saving mode may have shut off (suspended) the computer. Press any key to resume.

Summary of Contents for GoBook (IX250)

Page 1: ......

Page 2: ...nferred obligation to Itronix to notify any person of such revision or changes Itronix Corporation does not assume responsibility for the use of this manual nor for any patent infringements or other rights or third parties who may use the manual This document contains valuable trade secrets and proprietary information of Itronix Corporation This product is available for purchase under the terms of...

Page 3: ...ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The GoBook IX250 computer complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC registration numb...

Page 4: ...problem is resolved Compliance Statement for Canada NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to th...

Page 5: ... 5 The GoBook IX250 computer may be connected to the telephone network using the RJ 11 jack provided Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first pag...

Page 6: ...r will be damaged if exposed to contaminants When dust covers the PC card door or the battery door are open on the computer shield the unit from all contaminants such as liquids rain snow and dust WARNING In order to comply with the FCC RF exposure requirements this device must be operated with a minimum seperation distance of 3 cm between the user nearby persons and the antenna in its intended ve...

Page 7: ... vii Safety Information The following safety symbols are used in this manual to indicate potentially dangerous situations Do not proceed beyond a WARNING or CAUTION symbol until the indicated conditions are fully understood and met ...

Page 8: ... Checklists 4 Features 5 The First Time 6 Connecting the AC Adapter 6 Installing the Battery 7 Turning the Computer On and Off 8 Adjusting the Volume 8 Calibrating the Touch Screen 9 Startup Problems 11 SECTION 2 GETTING FAMILIAR WITH YOUR COMPUTER 13 Introduction 14 Individual Parts 15 17 LED Activity Indicators 19 LED Power Radio Indicators 20 ...

Page 9: ...Scrolling Buttons 27 Connecting an External Keyboard or Mouse 27 Disk Drives 27 The PC Card Slot 30 Connecting to an External Monitor 31 SECTION 3 MAKING CONNECTIONS 33 Making Connections 34 Rear Connectors 35 Left Side Connectors 37 Right Side Connectors 38 SECTION 4 IF YOU HAVE A WIRELESS MODEM 39 Introduction 40 Before You Start Register 40 Registering Your Wireless Modem 40 ...

Page 10: ...bration 50 Monitoring Battery Power 51 Low Battery Alarms 51 Battery Charging 52 Power Saving Modes 52 Suspend Mode 53 Initiating Suspend Mode 54 Power Button Settings 54 When to Replace the Battery 55 Heat Considerations 56 SECTION 6 CUSTOMIZING YOUR BIOS SETTINGS 57 Using the BIOS Setup Utility 58 BIOS Setup Menu 58 Starting the BIOS Setup Utility 58 The Main Menu 59 Navigating and Entering Info...

Page 11: ...t 66 Peripheral Setup 68 Auto Detect Hard Disk 70 Change Supervisor Password 71 Change User Password 71 Auto Configuration with Optimal Settings 71 Exiting and Saving 72 SECTION 7 OPTIONAL EQUIPMENT AND ACCESSORIES 73 Vehicle Adapter 74 Vehicle Cradle 75 PRECAUTIONS 76 Charging Batteries 76 Communicating with Other Devices 77 ...

Page 12: ...uch Screen Care 84 Hard Drive Care and Handling 85 Internal Hard Drives 85 External PC Card Hard Drives 86 Battery Maintenance and Storage 87 Maintaining Batteries 87 Storing Batteries 87 Computer Maintenance and Storage 88 Maintaining Your Computer 88 Storing Your Computer 90 APPENDIX A ERROR MESSAGES 91 Introduction 92 POST Messages 92 MS DOS Messages 98 Windows Messages 100 Application Messages...

Page 13: ... More Help 102 Common Solutions to Common Problems 103 Applications 104 Batteries 105 Cellular Modem 109 Display 109 Hard Disk 111 I O Ports 111 Keyboard 112 Landline Modems 113 Miscellaneous 117 Mouse 121 PC Cards 121 Pen Touch Screen 123 Wireless Modems 123 APPENDIX C GLOSSARY 127 INDEX 133 ...

Page 14: ...77 0100 001 12 September 2000 GoBook User s Manual xiv ...

Page 15: ...on 2 Unpacking Your System 2 Precautions 3 Checklists 4 Features 5 The First Time 6 Connecting the AC Adapter 6 Installing the Battery 7 Turning the Computer On and Off 8 Adjusting the Volume 8 Calibrating the Touch Screen 9 Startup Problems 11 ...

Page 16: ...andability without compromising portability the GoBook accommodates a number of modules including CD ROM DVD FDD drives and one PC card slot The high capacity hard disk drive provides you with plenty of storage space for multimedia files and applications The GoBook features a standard 87 key Nitevue keyboard 89 key international The high resolution 12 1 inch touch screen LCD panel provides clear a...

Page 17: ...r cleaning Do not use aerosols solvents or strong detergents Slots and openings in the system cabinet are for ventilation purposes Do not block or cover these openings or the system could overheat On the bottom of the GoBook there is a label with information on the power requirements of this system These requirements must be followed If you are unsure of your local power supply consult your dealer...

Page 18: ...ser s Manual OPTIONS The following items are normally optional but some vendors may include them in the standard package Some items may not be available in some countries or some vendors may choose not to carry all the items Floppy disk drive CD ROM drive DVD ROM drive Additional Li Ion battery pack 3000 mAHr Shoulder Strap Caution When purchasing any of the accessories listed above purchase only ...

Page 19: ...rands and models Features High Capacity Hard Disk Drive The computer has a high capacity hard disk drive enabling you to install your favorite programs and store large multimedia files Full Array of Ports and Connectors Your computer includes standard ports for connecting to peripherals such as printers and monitors Additional ports allow you to add many other peripherals Large SVGA LCD Your compu...

Page 20: ...perating System Windows Online Help found on the Start menu offers extensive Windows assistance Welcome to Windows offers an online orientation for new Windows users Find it in Start Programs Accessories System Tools The First Time Using your computer for the first time involves Connecting the AC adapter to the computer Installing and charging the battery Connecting the AC Adapter To connect the A...

Page 21: ... cooler temperatures the battery can take much longer to fully charge Refer to Section 5 Power Management for additional information Installing the Battery Make sure the computer is sheltered when you install the Lithium Ion battery the computer is not weather sealed until the battery door is properly installed The battery should be fully charged before you operate the unit on battery power To get...

Page 22: ...spend the computer by pressing FN F3 see Section 5 Power Management for additional information Add Note defining Suspend to Ram vs Suspend to Disk here CAUTION Shutting down the computer improperly could result in lost or corrupted data Adjusting the Volume Volume for the computer is adjusted by using function key combinations FN F8 increases the volume FN F9 decreases the volume FN F10 mutes the ...

Page 23: ...the touch screen involves touching and releasing on the crosshair with the stylus on your screen This action aligns the background image with the screen NOTE If you cannot select objects accurately with the stylus you may need to re calibrate the touch screen This can be accomplished by revisiting the procedure above CAUTION Always use an approved stylus Never use sharp hard or abrasive implements...

Page 24: ... to make adjustments To Do This Press Lighten the display SHIFT F7 Darken the display SHIFT F6 Setting the Date and Time To set the date and time 1 Click the Start button select Settings select Control Panel and double click the Date Time icon 2 From the Date Time Properties menu make changes to the Time and Date and then close this screen by clicking OK ...

Page 25: ...onnected make sure the electrical outlet you are using works Check to make sure the battery is installed and charged properly If the battery doesn t begin charging remove the battery connect the AC adapter and turn on the computer by pressing ON Reinstall the battery The indicator light is solid while the battery is charging The Appendix B Troubleshooting section of this manual lists additional so...

Page 26: ...12 77 0100 001 12 September 2000 GoBook User s Manual ...

Page 27: ... 19 LED Power Radio Indicators 20 Keyboard Basics 21 Restarting the Computer 21 Primary Keys 21 Arrow Keys 23 Function Keys 24 Numeric Keypad 24 Touchpad 24 General Guidelines 26 Scrolling Buttons 27 Connecting an External Keyboard or Mouse 27 Disk Drives 27 The PC Card Slot 30 Connecting to an External Monitor 31 ...

Page 28: ...top computer system built for the demanding environment of the mobile worker Designed for use by mobile workforces this computer is one of the most practical work tools for collecting managing and communicating information in the field The following pages describe the external and internal features of your GoBook computer ...

Page 29: ...llowing diagrams and descriptions provide an overview of your GoBook computer Front View 1 Touch screen display 2 Touchpad buttons 3 Scrolling button 4 Speakers 5 Power Radio indicators 6 Touchpad 7 Nitevue Keyboard 8 Internal Microphone 9 Activity indicators 10 On Off power button 1 10 2 3 4 9 8 7 5 6 ...

Page 30: ...s Manual 77 0100 001 12 September 2000 Back View 1 Cooling fan 2 Power jack 3 15 Pin VGA port 4 25 Pin parallel port 5 9 Pin serial port 6 PS2 port 7 RJ 11 modem jack 8 RJ 45 network jack 9 USB port 7 4 1 2 3 5 6 9 8 ...

Page 31: ...th Your Computer 77 0100 001 12 September 2000 Left Side View Right Side View 1 PC Card door 2 Microphone jack 3 Audio jack 1 2 3 1 Media bay CD DVD or Floppy disk 2 Radio bay CRMA under Media bay 3 Cooling fan 4 Security slot 2 3 1 4 ...

Page 32: ... 0100 001 12 September 2000 Bottom View 1 Battery Access Panel 2 Memory mini PCI modem Lan CTO panel 3 RF adapter CTO panel 4 BIOS Real Time Clock battery CTO panel 5 Cradle contact CTO panel 6 ID Serial Number label 1 3 5 6 2 4 ...

Page 33: ...function of the computer is active Each indicator is marked with a symbol Icon Function Description HDD The computer is accessing the hard disk CD ROM drive The computer is accessing the CD ROM the DVD ROM or the Floppy drive Number Lock The keyboard is in Num Lock mode Caps Lock The keyboard is in Caps Lock mode Scroll Lock The keyboard is in Scroll Lock mode Need new Picture of LED Indicators ...

Page 34: ...even when the LCD panel is closed Icon Light Description Green External power is connected to the unit LED off External power is not connected to the unit Green Power is ON Flashing Green Suspend to RAM or suspend to disk Green Battery charging LED off No battery battery fully charged will always be OFF without external power connected to the unit Green Radio is ON Flashing Green Message waiting L...

Page 35: ... or program Typing skills are helpful but are not essential because typing short commands or responses is easy The GoBook computer features 87 key US UK keyboard 89 key international keyboard Twelve function keys F1 F12 Embedded numeric keypad Mouse keys and cursor control keys Restarting the Computer Press To do this CTRL ALT DEL Reboot the computer Primary Keys Key Description ALT The ALT altern...

Page 36: ...lower case While in the upper case mode pressing the SHIFT key results in lowercase characters when entered You still have to use the SHIFT key to display characters located on the upper portion of the keyboard For example press SHIFT 8 to type an asterisk even when the CAPS LOCK key is activated The CAPS LOCK activity indicator is on when the keyboard is in CAPS LOCK mode Key Description CTRL The...

Page 37: ... keyboard the two keys to the right of the SPACEBAR are also designed to enter a space and move the cursor one character to the right If other functions are designed for these keys the keys will be printed with the appropriate legends TAB The TAB key moves the cursor to the next tab stop or field Tab stops are defined by your operating system or application program Press the TAB key to move from o...

Page 38: ...N F9 Increase volume FN F10 Mutes the audio Numeric Keypad The numeric keypad is embedded in the keyboard area The embedded keypad emulates the numeric keypad typi cally found on a full size keyboard It is arranged like a calculator for applications that require you to key many numbers or for use with the Calculator in the standard Windows Accessories Touchpad The touchpad is a pressure sensitive ...

Page 39: ... left and right buttons located directly below the touchpad are the same in function as those on a two buttoned mouse Clicking these buttons makes selections drags objects or performs a variety of other functions depending on the software To select an object first move the pointer over the object you want to select and then press the left button one time The functions of these buttons are software...

Page 40: ...which is the type of screen used on many notebook and sub notebook computers One problem experienced on computers with an LCD display especially in cold environ ments is that the cursor seems to disappear whenever the mouse is moved quickly To improve the visibility of the mouse cursor you should Enable the Pointer Trails feature to add trailing cursors Use a slow or medium speed sensitivity level...

Page 41: ... a document or Web page Connecting an External Keyboard or Mouse You can use your GoBook computer with an optional external keyboard numeric keypad or IBM PS 2 compatible mouse The devices are hot swap capable which means you do not have to power down the GoBook to connect these devices to the PS 2 connection located on the back of the unit Disk Drives Your computer comes with several components f...

Page 42: ...ccesable by sliding the two bay door latches which release and open the door Inserting a CD ROM or DVD ROM Disk 1 Press the button on the front of the drive to open the disk tray and pull the tray open 2 Place the disk on the tray label side up 3 Place the disk on the central spindle and press gently until the disk clicks into place 4 Slide back the tray until it clicks shut Removing a CD ROM or D...

Page 43: ...face of the disc Use a clean dry cloth to remove dust smudges or fingerprints Wipe from the center outward Do not write on the surface of the disc Extremes in temperature may damage discs Store discs in a cool dry place Do not use benzene thinners or cleaners with detergent Only use CD ROM DVD ROM cleaning kits Do not bend or drop the discs Do not place objects on top of discs CAUTION Do not inser...

Page 44: ...rd slides into the back of the slot 2 PC Cards require drivers or a program that allows the operating system to use a specific device Many drivers are included with Windows but if not you will be prompted to install the driver included with your card 3 The computer will beep twice to indicate successful installation A single beep means that there was a problem recognizing the card NOTE Please read...

Page 45: ...the rear panel of your GoBook and connect the video signal cable from the external monitor to the monitor port 2 Connect the monitor s power cable to a power outlet and turn on the monitor 3 If the new monitor has not automatically been detected and is not displaying what appears on your GoBook s LCD screen open the Control Panel 4 Double click Display The Display Properties window opens 5 Click t...

Page 46: ...32 GoBook User s Manual 77 0100 001 12 September 2000 ...

Page 47: ...S E C T I O N 3 MakingConnections Making Connections 34 Rear Connectors 35 Left Side Connectors 37 Right Side Connectors 38 ...

Page 48: ... input output I O ports for quickly and easily adding peripheral devices such as printers and monitors Refer to documentation included with individual devices for details on connecting these devices to your computer Along with the standard ports found on most computers your computer also includes modem and LAN ports offering advanced communications technology ...

Page 49: ...will find the serial parallel and VGA ports under the port cover at the back of the computer 1 DC in Jack Connect the DC power cable from the AC adapter to this jack 2 VGA Out External Video Port The 15 pin monitor port can connect your computer to an external monitor 1 2 3 4 5 6 7 8 ...

Page 50: ... a fax modem or a serial mouse This port is identified as COM1 and is 16550A compatible 5 PS 2 Port You can use the mini DIN PS 2 port to connect your computer to a PS 2 device such as a PS 2 keyboard or mouse 6 Fax modem RJ 11 Jack The fax modem can transmit data using the 56 Kbps V 90 protocol and send and receive faxes at 14 4 Kbps In some countries local regulations may not permit the use of t...

Page 51: ...function wrap your LAN cable around the EMI ferrite suppression box to inhibit electromagnetic interference 8 USB Universal Serial Bus Port The Universal Serial Bus USB is the latest standard for attaching monitors input devices scanners and other devices to a PC USB devices can be chained together on a single cable USB is 1 1 compliant Left Side Connectors 1 PC Card Slot Use this slot to connect ...

Page 52: ...a stereo headset to this jack to listen to multimedia Right Side Connectors 1 Security Slot Your computer has a Security Slot that can be used with a standard laptop locking device such as a Kennsington Lock You can connect the GoBook to a large object with the lock to prevent theft of your GoBook See the docu mentation that comes with your lock for more information 1 ...

Page 53: ...N 4 If You Have a Wireless Modem Introduction 40 Before You Start Register 40 Registering Your Wireless Modem 40 Wireless Modem LED Status 42 Installing Your Wireless Modem Software 44 Using Your Wireless Modem 46 ...

Page 54: ... provider with your modem ID and the computer s serial number This information is printed on a label located on the bottom of your GoBook computer Registering Your Wireless Modem Air Card 300 CDPD When the computer is booting you may be asked if you want to make the Sierra Wireless AirCard 300 you primary network interface card For this procedure click yes Run Wireless Expert NOTE Wireless Expert ...

Page 55: ...ert your activated SIM card note that SIM cards may have multiple features voice data fax SMS Re insert your Nokia Phone card and the GSM application will start automatically The GoBook does not support voice RIM 802D datatac for Motient All RIM 802D radios must be registered through Motient For more information on registering your RIM 802D radio on the Motient network visit their website at www m...

Page 56: ...irCard 300 CDPD It can then be re powered by doing a suspend resume or a reboot Air Card 350 The wireless modem is powered on after reboot or resume as indicated by the wireless modem LED being solid on It can be turned off by right clicking on the PC Card icon in the system task tray and selecting Stop Sierra Wireless AirCard 350 CDPD It can then be re powered by doing a suspend resume or a reboo...

Page 57: ... Off The wireless modem is off No power is supplied to the wireless modem On The wireless modem is on regardless of the state of the computer Flashing The wireless modem is on and it has received a message from the network RIM 902M for Cingular The wireless modem LED has three states when a DataTac Wireless modem is installed Off The wireless modem is off No power is supplied to the wireless modem...

Page 58: ...licking on the PC Card icon in the system task tray and selecting Stop Cisco Systems 340 Series Wireless LAN Adpater It can then be re powered by doing a suspend resume boot or a reboot Installing Your Wireless Modem Software Installing the Software for Your Wireless Modem Following are the installation procedures for installing the software for your wireless modem Air Card 300 Software comes pre ...

Page 59: ...lows the user to send a short message either to yourself or another device on the network For more information on how use the builtin diagnostics visit the RIM website at www rim net RIM 902M Mobitex for Cingular The RIM 902M radio will be automatically installed through the Plug and Play feature of the Windows operating system Once installed the radio can be accessed as COM4 1 To verify the radio...

Page 60: ...ss modem Air Card 300 CDPD Run Watcher from the desktop or the Start Programs SierraWireless Aircard3xx menu Verify signal strength is green and radio LED in ON Air Card 350 CDPD Run Watcher from the desktop or the Start Programs SierraWireless Aircard3xx menu Verify signal strength is green and radio LED in ON Nokia Card Phone 2 0 GSM Go to program COM Port Changing tool under Start Programs Noki...

Page 61: ...at allow the RIM 802D radio to be used for communication The RIM 802D radio understands two protocols Native Control Language NCL and RIM access protocol RAP To use the RIM 802D radio an application that uses one of these protocols must be installed on the computer and configured to communicate on COM4 RIM 902M Mobitex for Cingular With the exception of the built in diagnostic program of the RIM r...

Page 62: ...ile the radio is operating its antenna must be at least 5 cm from all persons in order to comply with the FCC RF exposure limit Radio wireless modem operators must make sure their radio unit is in compliance with these FCC regulations See Section 7 Optional Equipment and Accessories for important information about vehicle mounted antennas ...

Page 63: ... Monitoring Battery Power 51 Low Battery Alarms 51 Battery Charging 52 Power Saving Modes 52 Suspend Mode 53 Initiating Suspend Mode 54 Power Button Settings 54 When to Replace the Battery 55 Heat Considerations 56 S E C T I O N 5 Power Management ...

Page 64: ... appears press the Del key to enter the BIOS Setup Utility 3 In the BIOS Setup Utility select Power Management Setup Choose Battery Auto Calibration Select Enabled then press Enter NOTE Please make sure that AC adapter Battery are present 4 Press Enter when you are asked Do you wish to do battery auto learning y n y n y n y n y n in the Battery Calibration dialog This starts battery calibration Ba...

Page 65: ...ry Alarm and the Critical Battery Alarm Use the slidebar to set the power level at which the alarms are activated Click on the Action button to choose whether the alarm sounds displays a message or both CAUTION When battery power is low the battery LED indicator will flash red and the alarm will beep or display a warning on your screen Take immediate action such as saving files or connecting to th...

Page 66: ...AM a fully discharged battery will take about 4 hours to recharge If your computer is turned on and is not in suspend mode it will take about 6 hours to recharge the battery Refer to the following table Charging Discharging System On 6 hours 3 5 hours System Off 4 hours suspend to RAM NOTE A fully charged Li Ion battery can run the GoBook for approximately 3 hours or more Power Saving Modes Adjust...

Page 67: ...pend to Disk is similar to turning off the computer except that the current state of the computer is copied to the hard disk as a special file When the computer returns from suspend mode the desktop appears with the same files and programs open as when the computer was suspended Suspend to Disk is very useful when you don t want to take the time to shut down all open programs one by one to shut of...

Page 68: ...n Settings The function of the power button can be set to Shut down Stand by or Hibernate in the Power Management Proper ties dialog box in the Windows Control Panel However holding the power button down for more than four seconds will force a power off while operating under any situation resulting in the loss of any unsaved information Power Saving Tips Avoid operating the fax modem or audio and ...

Page 69: ...gnificantly less charge Changing the Battery Change the main battery pack as follows 1 Turn off the computer 2 Close the display and turn the computer over 3 Push in the latches on the battery door 1 while lifting the battery out of the compartment Remove the battery 2 4 Make sure the replacement battery is properly orientated Insert the battery into the battery compartment Check that the latches ...

Page 70: ...periods may raise the temperature Your computer takes the following steps to lower temperature 1 The cooling fan is turned on You may feel air coming from a vent near the right rear of the computer when this happens If the temperature continues to rise 2 Processor activity is reduced You may notice a slight loss of performance when this happens If the computer overheats 3 The processor will stop f...

Page 71: ...formation in BIOS 60 Standard CMOS Setup 61 Standard Feature Description 62 Advanced CMOS Setup 64 Power Management 66 Peripheral Setup 68 Auto Detect Hard Disk 70 Change Supervisor Password 71 Change User Password 71 Auto Configuration with Optimal Settings 71 Exiting and Saving 72 S E C T I O N 6 Customizing Your Bios Settings ...

Page 72: ...s when the system finds an error during the POST Power On Self Test that it carries out at startup If you are not sure how to configure the BIOS settings we suggest that you select Auto Configuration with Optimal Settings on the Main Menu screen then exit saving changes This loads optimized default settings for normal use BIOS Setup Menu The BIOS Setup Utility allows you to configure your computer...

Page 73: ... Power Management Setup Power Management Setup Power Management Setup Power Management Setup Power Management Setup Peripheral Setup Peripheral Setup Peripheral Setup Peripheral Setup Peripheral Setup Auto Detect Hard Disks Auto Detect Hard Disks Auto Detect Hard Disks Auto Detect Hard Disks Auto Detect Hard Disks Change User Password Change Supervisor Password Change Supervisor Password Change Su...

Page 74: ...f you wish to exit the BIOS utility without saving changes go to the main menu then press Esc Up down arrow keys Moves among selections Tab PgUp PgDn Use the PgUp PgDn keys to modify a field Use PgUp to increase a value such as a date or number and PgDn to decrease it For other types of choices such as enabled or disabled use either key to move between choices Enter Makes a selection F2 or F3 Chan...

Page 75: ...atrends Inc All rights Reserved Date mm dd yy Thurs Nov 2 2000 Thurs Nov 2 2000 Thurs Nov 2 2000 Thurs Nov 2 2000 Thurs Nov 2 2000 Base Memory 640KB Time hh mm ss 8 38 16 8 38 16 8 38 16 8 38 16 8 38 16 Extd Memory 63MB Drive A 1 44 MB 3 1 2 in 1 44 MB 3 1 2 in 1 44 MB 3 1 2 in 1 44 MB 3 1 2 in 1 44 MB 3 1 2 in LBA Blk PIO 32Bit Type Size Cyln Head WPcom Sec Mode Mode Mode Mode Pri Master Auto Aut...

Page 76: ...e of system installed including the following options Pri Master Auto DVD CD ROM Not Installed Sec Master Auto User Not Installed Pri Master Auto The default setting is Auto Auto lets the system automatically DVD CD ROM read setup information from the device Not Installed Sec Master Auto The default setting is Auto Auto lets the system automatically ATAPI CD ROM read setup information from the dev...

Page 77: ...transfer of data Only some hard drives support block mode PIO Mode PIO Programmed Input Output mode refers to data transfer method used by IDE drives These modes use the CPU s registers for data transfer in contrast with DMA Direct Memory Access which transfers directly between main memory and the peripheral device The default value Auto lets the system automatically read setup information it need...

Page 78: ... Reserved BootUp Sequence C A CDROM C A CDROM C A CDROM C A CDROM C A CDROM Available Options Available Options Available Options Available Options Available Options S M A R T for Hard Disks Enabled Enabled Enabled Enabled Enabled C A CDROM BootUp Num Lock Off Off Off Off Off C A CDROM Display Expansion Mode Enabled Enabled Enabled Enabled Enabled CDROM A C Password Check Setup Setup Setup Setup S...

Page 79: ...bled Disks Reporting Technology system is a diagnostics technology that monitors and predicts device performance The disk drive software monitors the internal performance of the motors media heads and electronics of the drive Only S M A R T Hard Disks are supported The default is Enabled Bootup Num Lock Off Use this field to initially disable the NumLock feature of the On internal keyboard when th...

Page 80: ...ction to suspend modes AMIBIOS SETUP POWER MANAGEMENT SETUP AMIBIOS SETUP POWER MANAGEMENT SETUP AMIBIOS SETUP POWER MANAGEMENT SETUP AMIBIOS SETUP POWER MANAGEMENT SETUP AMIBIOS SETUP POWER MANAGEMENT SETUP C 2000 American Megatrends Inc All rights Reserved Geyserville Optimized speed Disabled Disabled Disabled Disabled Disabled Battery Auto Calibrate Disabled Disabled Disabled Disabled Disabled ...

Page 81: ...s optimal CPU clock speed and does not utilize Geyserville Optimized Speed Technology Disabled When the battery is in use the computer will utilize Geyserville Optimized Speed When the computer is running on AC power it will run in Performance mode Battery Auto Disabled Battery calibration is disabled Calibration Enabled Battery calibration is enabled Press Enter to start the calibration process B...

Page 82: ...ETUP PERIPHERAL SETUP C 2000 American Megatrends Inc All rights Reserved Com1 Serial Port Auto Auto Auto Auto Auto LPT Port 378 378 378 378 378 LPT Extended Mode Normal Normal Normal Normal Normal EPP Version N A LPT Port ECP DMA Channel N A ESC ESC ESC ESC ESC Exit Sel PgUp PgDn PgUp PgDn PgUp PgDn PgUp PgDn PgUp PgDn Modify F2 F3 F2 F3 F2 F3 F2 F3 F2 F3 Color Available Options Available Options ...

Page 83: ...em to automatically assign an I O address and interrupt to the port Disabled Disables COM 1 You may need to disable this port to release the IRQ resource for use by other devices LPT Port Auto Set this field to Auto so that the system automatically assigns an I O address and interrupt You can also choose a specific I O address Disabled Disables the LPT port 378 This is the default adress setting 2...

Page 84: ...CP are EPP are bi directional modes allowing both data input and output ECP and EPP modes are only supported with EPP and ECP aware peripherals EPP Version 1 9 Use this field to set which version of EPP to use if EPP has 1 7 been selected as the LPT Extended Mode LPT Port DMA 0 Use this field to select the DMA channel to be used when the Channel 1 LPT Extended Mode is ECP The available channels ar...

Page 85: ...t over Change User Password With a User password you can enter the Setup Utility and change or remove the User password but you cannot enter the Setup Utility and change or remove the Supervisor password nor enable diskette access if it has been disabled Auto Configuration with Optimal Settings The Auto Configuration menu resets the computer to default values The Auto Detect Hard Disks likewise he...

Page 86: ...tion to save changes to the field values and restart the computer using the new values Pressing F10 from any of the menu screens also allows you to save settings and exit Exit Without Saving Select this option to discard any changes you have made to the field values and restart the computer using the old values ...

Page 87: ... Cradle 75 PRECAUTIONS 76 Charging Batteries 76 Communicating with Other Devices 77 Surge Protection 80 Selecting the Right Surge Protection 81 Selecting the Right Equipment 82 S E C T I O N 7 Optional Equipment and Accessories ...

Page 88: ...tivity 5 C 41 F Battery will not charge 45 C 113 F Slow charge mode 50 C 122 F Maintenance charge To connect the vehicle adapter 1 Insert the vehicle adapter s power cord into the power port on the back of the computer 2 Insert the cigarette lighter adapter into the vehicle s cigarette lighter socket turning it slightly to make a good connection The power light illuminates to indicate that current...

Page 89: ... lock located on the front of the cradle locks the computer onto the cradle for security purposes You can use the vehicle cradle to Charge batteries Communicate with other devices Front View Back View Rear hold down dogs Alignment pin Power indicator LED Positioner Positioner Positioner Front hold down dogs Key Lock Cradle contact pins Rear hold down dogs External Antenna USB ports 12Vdc Power and...

Page 90: ...ight Turn off the vehicle cradle at the end of each work day to prevent draining the voltage in your vehicle s battery below starting levels Charging Batteries The vehicle cradle is designed to charge the computer s battery with voltage from the vehicle battery while you are traveling between customer jobs Follow the procedure below to charge a battery To charge a battery installed in the computer...

Page 91: ... charging batteries with the vehicle cradle Batteries may not charge successfully outside this temperature range If you charge your battery daily rely on the gas gauge reading to determine battery capacity The gas gauge displayed by Battery Status may show that the battery is full but the external power indicator light may still be blinking This typically occurs if the charge mode switched from Fa...

Page 92: ...nting installation and or mounting instructions for these types of antennas see the instructions that accompany each antenna RF Antenna Placement Placement of a vehicle mounted antenna 1 Measure and identify an area 20 cm 8 inches in from the edges of the vehicle roof 2 Place the antenna within that area To maximize RF performance position the antenna in the center of the vehicle roof WARNING Impr...

Page 93: ...laced as required If the pins become dirty they can be removed and cleaned with an electrical contact cleaner or replaced The power and ground pins are pins 3 and 8 respectively When charging problems are encountered and replacement pins are not available other pins in the contact assembly can be used to field fix the unit until replacement parts are available To clean or replace the cradle contac...

Page 94: ...rference and weather related problems which in turn can cause glitches hang ups crashes performance slow downs and down time with computer equipment The market is flooded with hundreds of AC power line surge suppressors advertising high performance surge protection only a few of them actually provide adequate protection This section provides guidelines for selecting a quality surge suppressor to b...

Page 95: ...e is frequent lightening activity in the area and the location service is fed by overhead utility poles An example of a high surge environment would be Florida a low surge environment might be New York Type of Equipment to be Protected If the computer is equipped with a modem the modem should also be surge protected Protecting the power line without protecting the modem line provides only partial ...

Page 96: ...fy good AC ground proper wiring and proper surge operation Lighted on off switches are not recommended since they can produce electrical noise The Joule ratings should be a minimum of 480 Joules for the AC surge circuit The Joule ratings should be a minimum of 240 Joules for the modem The modem surge circuit should present low capacitance to the modem line or it will slow the transmission rate Cap...

Page 97: ...85 Internal Hard Drives 85 External PC Card Hard Drives 86 Battery Maintenance and Storage 87 Maintaining Batteries 87 Storing Batteries 87 Computer Maintenance and Storage 88 Maintaining Your Computer 88 Storing Your Computer 90 S E C T I O N 8 MaintenanceandStorage ...

Page 98: ... will provide reliable service even under harsh field conditions Follow the guidelines below to care for your unit Touch Screen Care CAUTION Always use an approved stylus Never use sharp hard or abrasive implements on the touch screen such as ball point pens pencils or keys They could damage the screen To clean the touch screen panel apply a household glass cleaner to a soft clean dry cloth and wi...

Page 99: ... in the drive enclosure that may cause progres sive damage over time To reduce exposure to high operating shocks the GoBook uses power modes for the hard drive that prevent the read write heads from being positioned over the disk when it is not being used idle mode and standby mode You can reduce the risk of damage to the hard drive and increase the reliability of the hard drive and data integrity...

Page 100: ...ood electrical connections There are no user repairable parts in the PC Card hard drive Do not attempt to disassemble any part of the hard drive The warranty will be voided if drive seals are broken or screws have been removed Periodically backup or archive important files and data If you encounter or suspect hard drive problems you can run SCANDISK If you are not familiar with SCANDISK go to Wind...

Page 101: ... temperature will remain around 20 C 68 F Re calibrate your battery when your battery performance degrades or depending on usage Storing Batteries Store the battery within the recommended temperature range 10 C to 30 C 50 F to 86 F Unused or stored batteries can lose power over time When you install a battery that has not been used for awhile connect external power to the computer and charge the b...

Page 102: ...ts Identifying and correcting potential problems early can help reduce the need to return the unit for service Outside Case Like all tools the outside of the computer will get dirty with use The case is made of painted Magnesium and polycarbonate blend plastic doors and covers These areas can be cleaned with a solution of one part Formula 409 and one part water Follow the procedure below To clean ...

Page 103: ...ace Clean the connector with a cotton swab dipped in isopropyl alcohol If the connector needs to be replaced this can be done without returning the unit for service Contact your local support person for more information Keyboard Check all keys to make sure they are working properly To clean the keyboard use the same cleaning solution and procedure described above for the outside case If keyboard p...

Page 104: ...ith If you plan to store the computer for more than 7 10 days follow these storage guidelines To store the computer 1 Files and data should be saved before storing the computer Contact your organization s help desk about the procedure for backing up files or data 2 Exit all applications and use the appropriate procedure to exit from your operating system 3 Turn off the computer 4 Remove the batter...

Page 105: ...Introduction 92 POST Messages 92 MS DOS Messages 98 Windows Messages 100 Application Messages 100 APPENDIX A Error Messages ...

Page 106: ...s POST Messages When the GoBook computer restarts it tests its hardware components This test is called the Power On Self Test POST If the system finds an error during this test it displays an error message Some POST errors can occur before anything can be displayed on the screen In this case the computer issues a series of beeps then stops working This type of error indicates a serious hardware pr...

Page 107: ...rrupt controller failed FATAL No RAM found FATAL No video display found FATAL RAM error at location xxxxxx Wrote xx Read xx FATAL ROM checksum incorrect Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your supervisor or your organization s help desk Fixed disk controller failure Disk controller is not respo...

Page 108: ...essing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your organization s help desk Insert boot disk and press any key Internal cache test failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your organization s help desk Keyboard clock line fail...

Page 109: ...hard disk data by rebooting from a bootable PC card No timer tick interrupt Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your organization s help desk Non system disk or disk error Replace and press any key to continue Remove the non bootable PC memory card from the card socket and press any key to reboo...

Page 110: ...ic computer functions may still be operable however some functions may not work properly If the problem persists contact your supervisor or your organization s help desk WARNING Boot sector 0 has changed The boot sector of the hard drive has been modified This message also may be displayed when booting from drive C after booting from another device Pressing F1 will allow the system to continue to ...

Page 111: ...t the computer by pressing CTRL ALT DEL If the problem persists the keyboard is not usable contact your organization s help desk WARNING No bootable floppy drive 0 installed WARNING No interrupts from timer 0 Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your organization s help desk WARNING Time date cor...

Page 112: ...ROM test failed Press ENTER to continue Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons You can press ENTER to continue to use the computer since basic computer functions may still be operable however the battery will not be charged properly If the problem persists contact your organization s help desk MS DOS Messages The MS DOS operating...

Page 113: ...hat does not exist This can happen if you try to access drive D but the PC card drivers are not loaded Report this error to your supervisor or help desk Non System disk or disk error Replace and press any key when ready This can occur if a PC memory card is in the card socket and you restart the computer Remove the card and then press any key Not ready reading drive D Abort Retry Fail Make sure th...

Page 114: ...e typically self explanatory See Appendix B Troubleshooting for more information Application Messages Both MS DOS and Windows applications may display messages if a warning or error condition occurs Refer to the online Help or other documentation for the application that generated the message ...

Page 115: ...ommon Problems 103 Applications 104 Batteries 106 Cellular Modem 109 Display 109 Hard Disk 111 I O Ports 111 Keyboard 112 Landline Modems 114 Miscellaneous 117 Mouse 121 PC Cards 122 Pen Touch Screen 123 Peripherals 123 Radio Modems 124 APPENDIX B Troubleshooting ...

Page 116: ...ou don t find a solution for your situation here try one of the resources listed below If you are having a problem with a computer application use the online Help that comes with the application to find a solution If you still cannot resolve your problem contact the help desk at your organization For More Help Windows 98 online Help is already installed on your system To access this information se...

Page 117: ... Solutions to Common Problems Solutions to some common problems are listed on the following pages under these categories Applications Batteries Display Hard Disk I O Ports Keyboard Landline Modem Miscellaneous Mouse PC Cards Pen Touch screen Peripherals Wireless Modem ...

Page 118: ...L ALT DEL If the computer does not restart when you press CTRL ALT DEL the keyboard may be locked up Reset the computer by holding down the Power button for at least 5 seconds and then releasing the button The data on the hard disk could be corrupted Run SCANDISK Windows is out of memory resources Exit Windows and restart Windows The Speaker Phone application does not work and it locks up or is ve...

Page 119: ...ing label on the bottom of the computer a modem is not installed if the seventh digit is Z Make sure your application is set to use COM2 Make sure your application is using the correct communication settings baud parity etc Batteries The battery does not charge To prevent possible damage to the battery the system will not allow a charge if the battery temperature is extremely hot or cold such as i...

Page 120: ...AC wall outlet and then turn on the computer by pressing the Power button 4 Reinstall the battery and replace the battery door 5 Allow the system to remain idle for one hour with the AC adapter connected to the computer The Charging LED stays lit when the battery starts charging 6 If the battery still fails to charge after an hour remove the battery wait several seconds and then install it again I...

Page 121: ...tion If your battery is new or has not been used for several weeks calibrating the battery over a weekend may substantially increase its capacity As your battery ages the maximum capacity that it can hold naturally decreases and even the best maintained batteries eventually need to be retired Consider replacing the battery if you are not getting the usage you need from it You may have a defective ...

Page 122: ...ever external power can be removed because the battery is virtually full If your battery is new or has not been used for several weeks rely on the indicator light to determine when the battery is fully charged The gas gauge is unreliable in these cases it may read 100 percent but the actual capacity is only 10 percent My battery seems to have less and less capacity To keep your battery at optimum ...

Page 123: ... getting the usage you need from it Cellular Modem The Sierra Watcher utility has a run time error when starting or when trying to setup the cellular modem Make sure the Speaker Phone application is not running Display The display performance is slow The temperature may be too cold Move the computer to a warmer operating environment I can t read the display Adjust the backlight The automatic power...

Page 124: ...Help section of WIN INI I can t see the cursor while using the DOS editor Press FN INSERT to change from insert mode to overwrite mode to enable a block cursor When it defaults to insert mode the DOS editor uses an underline cursor which is less visible than the block cursor for over write mode The display appears to have random pixels darkened after scrolling Contact your supervisor or your organ...

Page 125: ...mperature I can t save files because the disk is full Report this situation to your supervisor or your organization s help desk Diskette Read Error Any card in the PC card socket except for a properly formatted memory card will cause this error since it is trying to read the PC card I O Ports I can t access a serial port Make sure another application is not using the same port Make sure the correc...

Page 126: ...ion Make sure you are pressing the correct keys for the application you are running I can t tell if I m in NUM LOCK mode This icon appears on the Windows 98 Taskbar when NUM LOCK is enabled Pressing NUM LK toggles the NUM LOCK mode on and off Incorrect characters appear on the screen when I press certain keys You may be in NUM LOCK mode Press FN NUM LK to toggle NUM LOCK mode off ...

Page 127: ...has been powered on using MODEM ON MODEM OFF will power off the modem to conserve power when the modem is not in use Make sure the communication settings are correct in your application Refer to the online Help for your application Make sure you have the correct COM port selected in your application Refer to the online Help for your application The following table describes the correct settings fo...

Page 128: ...00 The modem doesn t dial a number Check these things If you are running a program in MS DOS make sure the modem is turned on using MODEM ON before you run the application MODEM OFF will power off the modem to conserve power when the modem is not in use ...

Page 129: ...odem type Modem type COM port External COM1 or COM2 Internal landline COM3 Internal CDPD COM4 Make sure that the Interrupt Request lines IRQs for COM3 or COM4 specified for Windows match the IRQ lines specified in the SCU You may also need to try a different IRQ setting See Section 6 Customizing Your Bios Settings The modem dials and receives an answer but does not establish a connection You may h...

Page 130: ...ified for Windows See Section 6 Customizing Your Bios Settings to view and change IRQ settings Third party applications don t work with COM3 Make sure a modem is installed Locate the Config string label on the bottom of the GoBook computer a modem is not installed if the seventh digit is Z Make sure your application is set to use COM3 Make sure your application is using the correct communication s...

Page 131: ...ay appear to originate from the computer the source of the problem is the answering modem Try setting up the answering modem to generate the correct V 22 tone which can usually be done by sending an AT command to the modem See the AT Command summary in the AT Command Reference manual more information Add 1300AO to the initialization string If used this command must be sent immediately before the c...

Page 132: ...re a fully charged battery is properly installed Connect external power to charge the battery if it is not charged If you are using the AC adapter check the electrical outlet you are using to make sure it is working properly If the GoBook computer does not turn on restart the computer by holding down the power button for at least 5 seconds and then releasing the buttons The computer won t turn off...

Page 133: ...m and enter a new time The computer doesn t automatically suspend Check to make sure the COM ports are off For example exit any application that uses COM ports such as Speaker Phone Make sure external power is not connected Some systems will not suspend automatically when they are connected to external power The system date and time are incorrect Reset the correct date and time by choosing the Dat...

Page 134: ...allpaper to None To do this choose Display from Control Panel and make the appropriate change Make sure you have enough space on your hard disk Contact your supervisor or your organization s help desk for assistance Set up a permanent swap file Contact your supervisor or your organization s help desk for assistance Holding down the Power button to reset the computer doesn t always work Try resetti...

Page 135: ...enu select Settings Control Panel and then choose Mouse The Motion tab contains settings for the mouse speed and trail PC Cards I can t remove the PC card Press the ejector button located inside the PC card door on the side of the computer The button will pop out Press down on top of the ejector button to eject the PC card Slide the card out If the ejector button malfunctions when you press it rel...

Page 136: ... a delay of 10 to 15 seconds before the CD ROM drive is recognized Drivers may not be installed Contact your organization s help desk for assistance The computer locks up when I remove the PC card Before you remove the card select the PC card icon in the system tray area of the screen near the clock in the lower right corner and choose Stop card name card ...

Page 137: ...uch screen The touch screen display warps or pillows in high humidity The computer remains functional however moving the computer to a more suitable environment will allow the display to recover Wireless Modems How can I tell if my RAM radio is working Try the following procedure 1 Make sure the IRQ is set the same in the SCU and in Windows See Section 6 Customizing Your Bios Settings for more inf...

Page 138: ... unit is registered type some text and press ENTER This sends the text to the RAM network which in turn sends it back to you sending a message to yourself After receiving a message this text appears at the top of the screen MPAK received This means the message was sent successfully MPAK rejected means that the message just echoed back to itself internally within the modem you may be out of range 9...

Page 139: ...omes on continue to the next step If the light does not come on contact your company s help desk for assistance 7 Enter XCMG If a message appears indicating that it was unable to initialize contact your company s help desk for assistance 8 ARDIS can be contacted to verify that the computer has an ARDIS radio installed and that it is registered with their company Contact your company s help desk fo...

Page 140: ...3 rather than the default of IRQ 10 See Section 6 Customizing Your Bios Settings Make sure that XCPRF is being loaded in AUTOEXEC BAT before starting the application Activating the Radio TSR while in the DOS Editor causes the computer to lock up requir ing a hardware reset Do not use CTRL ALT R while inside the DOS Editor The Transparent Mode application doesn t work This application is only for t...

Page 141: ...al problem backlight A feature of the computer display that makes information on the screen easier to read in low light situations On a monochrome display the backlight automatically turns off after one minute of inactivity You must manually turn the backlight on by pressing FN F1 when you resume On a color display the backlight is on whenever the computer is running See also MaxBright battery ind...

Page 142: ...including the AC adapter the vehicle adapter and the vehicle cradle external power light The second light from the left on the indicator panel this light illuminates when the computer is operating on external power If a battery is installed the external power supply automatically begins charging the battery when power is connected The light blinks to indicate the battery is being charged it remain...

Page 143: ...g the Speaker Phone application the microphone allows a user to talk to another person Microsoft Windows and Windows 95 An operating environment for MS DOS used on IBM compatible computers that provides users with graphical windows in which to do their work All Windows applications have consistent features such as command menus windows and dialog boxes mouse pointer and buttons On the mobile compu...

Page 144: ...ht most light on the indicator panel If your computer is equipped with a radio modem this light turns on when the radio modem is powered on When the computer is off the light blinks to indicate a message is waiting Random Access Memory RAM The computer s primary working memory in which program instructions and data are stored so they are accessible directly to the central processing unit CPU RJ 11...

Page 145: ...battery capacity becomes critically low and external power is not connected or the battery is not replaced Some systems do not automatically enter suspend mode when they are connected to external power System Configuration Utility SCU A utility that allows you to change default settings for your hardware options and power management Taskbar In Windows 98 the area along the bottom of the screen tha...

Page 146: ...al 77 0100 001 12 September 2000 Video Graphics Array VGA Video graphics technology that supports up to 256 colors and a graphics resolution of 640 x 480 pixels video port This port can be used to connect an external monitor ...

Page 147: ...ting 106 ARDIS radio registering 40 B backlight defined 129 battery charging 7 74 deep cycle discharging 130 installing 7 maintenance 87 Nickel Metal Hydride NiMH 131 storage and care 87 temperatures 109 troubleshooting 109 battery door opening 120 Battery Maintenance application 129 Battery Status application 130 C Caps Lock mode 22 CDPD radio registering 41 cellular modem registering 40 41 ...

Page 148: ...djusting 10 backlight 129 cleaning 89 if you have a touch screen 9 troubleshooting 111 E equipment standard 2 error messages 94 external power defined 130 vehicle adapter 75 vehicle cradle 76 F FCC statements iii G GoBook IX250 computer ii cleaning 88 89 keys 21 restarting 21 storing 91 H hard disk care and handling 85 defined 130 troubleshooting 113 I I O ports troubleshooting 113 if you have a t...

Page 149: ...tection 80 troubleshooting 111 116 126 mouse defined 131 MS DOS messages 100 N Nickel Metal Hydride NiMH battery defined 131 maintaining 87 Num Lock mode 24 numeric keypad 21 24 P parallel port defined 132 PC cards troubleshooting 124 pen touch screen 9 cleaning 84 troubleshooting 125 peripherals surge protection 79 power port cleaning 89 power surges protecting equipment from 79 problems solution...

Page 150: ...electing a surge suppresser 79 serial port defined 132 radio settings 42 setting the date and time 10 software radio 45 46 Speaker Phone application 133 stand alone charger 74 133 standard equipment 2 startup problems solutions to 11 storing batteries 87 storing the computer 91 stylus using 9 surge suppressors 79 suspend mode 133 System Configuration Utility SCU defined 133 T temperatures battery ...

Page 151: ...137 Index 77 0100 001 12 September 2000 V vehicle adapter 75 133 vehicle cradle 76 133 W wireless network providers 40 World Clock setting 10 ...

Page 152: ...138 GoBook User s Manual 77 0100 001 12 September 2000 ...

Page 153: ...Itronix Corporation P O Box 179 Spokane WA 99210 0179 www itronix com 77 0100 001 ...

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