Irbit Motorcycle Factory Gear Up 2003, Owner'S Manual

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Dealer’s and Owner’s Responsibilities
Dealer Is Responsible to:
•
Thoroughly check and road test new units before delivery.
•
Fill out
(Please Print!!!)
, sign and send Warranty Registration and Card of Delivery to IMWA, Inc.
within 3 business days of the sale of Motorcycle.
•
Accept all eligible motorcycles for warranty service regardless of selling Dealer.
•
Keep records of all warranty work.
•
Attend service schools as provided by IMWA, Inc.
•
Submit warranty claims to IMWA, Inc. IN WRITING within 10 business days of the repair date.
•
Obtain authorizations for warranty repairs from IMWA, Inc. when estimated cost will exceed $100.00
(see Advance Warranty Authorization).
•
Send failed parts and/or parts assemblies for an inspection to IMWA, Inc. within 3 (three) business days
upon IMWA’s request at IMWA,Inc. shipping expense.
•
Provide digital pictures of failed parts and/or parts assemblies immediately upon IMWA’s request.
Customer Is Responsible to:
•
Operate and maintain the motorcycle according to the IMWA, Inc. Owner’s Manual and service schedule.
•
Retain all service records for future reference.
Warranty Filing & Processing
Warranty Claims Filing Procedure
IMWA, Inc. will compensate Dealer for his labor based on authorized procedures only and at the published flat
rate schedule (Appendix B) applied to the Dealer’s approved shop hourly rate.
1. Dealer will fax a warranty parts request to IMWA, Inc. on a Warranty Claim Form (Appendix A) for all
warranty parts.
2. Irbit MotorWorks of America, Inc. will review and when approved, will ship parts within 48 hrs and notify
Dealer if repair will be covered under factory warranty.
3. Dealer must submit claims for labor reimbursement within 10 business days upon receipt of warranty
parts and completion of authorized repair.
4. All submitted claims for labor reimbursement must fall within published flat rate schedule (Appendix B) to
be approved.
5. Parts credit will be issued to the Dealer’s account before the 10
th
of the month.
6. Warranty repairs estimated to exceed
$100.00
in parts and labor must receive prior approval from
IMWA, Inc.
7. Any
repair that involves
final drive
,
gearbox
or internal invasive examination of
engine
must
receive prior approval from IMWA, Inc.
Engines, Gearboxes and Final Drives
will be replaced on warranty only after the Dealer has
accomplished the following:
1. A qualified IMWA trained technician has completed a thorough external examination, documented
findings and has faxed/e-mailed it to IMWA, Inc. with comments of technician
2. IMWA, Inc. technical staff has reviewed and discussed the problem with the Dealer’s technician
3. IMWA, Inc. issues Return Merchandise Authorization No. and call tag after authorizing return of item and
faxes it to Dealer