IPitomy IPitomy 1000 User Manual Download Page 5

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Appendix 1: IP Telephones ....................................................................................................... 106

IPitomy 480i ............................................................................................................................. 106

IPitomy 9133i ........................................................................................................................... 106

IPitomy 9112i ........................................................................................................................... 106

IPitomy 480i CT........................................................................................................................ 107

IPitomy 53i ............................................................................................................................... 107

IPitomy 55i ............................................................................................................................... 107

IPitomy 550 .............................................................................................................................. 108

IPitomy 57i ............................................................................................................................... 108

IPitomy 57i CT.......................................................................................................................... 109

IPitomy 536M ........................................................................................................................... 109

IPitomy 560M ........................................................................................................................... 109

CounterPath™ eyeBeam

1.5 and X-Lite

3.0 ........................................................................ 110

What is a Softphone? ........................................................................................................... 110

X-Lite

3.0 Free Softphone .................................................................................................. 110

eyeBeam

1.5 (Pricing available at www.counterpath.com) ................................................ 110

Appendix 2: Troubleshooting ................................................................................................... 114

Glossary ..................................................................................................................................... 115

Summary of Contents for IPitomy 1000

Page 1: ...IPitomy 1000 User Guide...

Page 2: ......

Page 3: ...tem 5 Extensions 5 Groups 5 Automated Attendant Menu 5 Advanced Routing Functions 5 Voicemail and Unified Messaging 5 Directory 5 Direct Inward Dialing DID Numbers 6 Conferencing Meet Me 6 Forwarding...

Page 4: ...ions 50 Extensions 51 Groups 76 Menus 80 Meet me Conferences 83 Voicemail 85 Schedules 87 Branch Offices 89 Call Routing 91 Incoming Routing 91 Outgoing Routing 92 PBX Setup 94 General 94 Database 95...

Page 5: ...y 53i 107 IPitomy 55i 107 IPitomy 550 108 IPitomy 57i 108 IPitomy 57i CT 109 IPitomy 536M 109 IPitomy 560M 109 CounterPath eyeBeam 1 5 and X Lite 3 0 110 What is a Softphone 110 X Lite 3 0 Free Softph...

Page 6: ...a Web based administration program Remote Users When calls are routed over the Internet long distance charges can be avoided In businesses with remote workers these employees can stay logged into the...

Page 7: ...f the more sophisticated capabilities of the IPitomy 1000 Installation Notes These business scenarios and tips describe applications where or when a specific feature might be used Quick Reference Thes...

Page 8: ...ed Administration Branch Offices Full Featured Router Entering System Information The system is configured by entering information into the appropriate fields on the menu screens External data sources...

Page 9: ...rs Providers are sources of PSTN and VoIP connectivity Providers are the lines that handle all incoming and outgoing calls All VoIP and traditional telephone providers are setup here DID numbers are a...

Page 10: ...eir chosen destination A Menu must have a Menu Prompt This is a recording that identifies for callers the destinations they may choose For example a Menu Prompt might offer callers the option to press...

Page 11: ...the conference extension Forwarding Gateway Mobility has become a part of everyday life for most people System users need to be able to take calls anywhere The IPitomy 1000 has the ability to forward...

Page 12: ...tablished for VoIP connectivity allowing remote extensions and remote management Connecting the Phone Lines and FAX Machines The IP1000 is equipped to support analog gateway or SIP connections Analog...

Page 13: ...000 and start making calls These connections are single pair one line per jack Connecting Using an External Gateway PSTN lines are connected to a Gateway device The gateway device is connected to the...

Page 14: ...Copyright IPitomy Communication LLC 9 0007VRF Connecting to a LAN...

Page 15: ...the IP1000 simple The IP1000 is required to have a fixed static IP address To get the information about public IP check the network administrator By default the IP address used by IP1000 s router for...

Page 16: ...the installation it will be important to know the Name of Providers Type of Service Provided i e POTS or SIP Phone Numbers Associated with the Service Password and Login Information for SIP Service Re...

Page 17: ...g outbound callers over specific outbound routes like local long distance international and emergency PBX Setup System settings allow global configuration settings for system applications like PBX tim...

Page 18: ...r left side of each page About Us Located at the bottom left corner of each page this link provides additional information about IPitomy Contact Us The IPitomy team is never more than a call or email...

Page 19: ...ust operate using an IP address The TCP IP Settings section configures the IP PBX for your Internet connection type This information can be obtained from the service provider Default values for the IP...

Page 20: ...owing network attributes are required Contact service provide or the network administrator for any Information missed o Internet IP Address Normally the static IP address is a public IP address provid...

Page 21: ...s IP address must be assigned from IP provider o Subnet Mask The subnet mask Information should be provided along with IP address o Default Gateway The IP address for the default network gateway it is...

Page 22: ...e and password will be used for authentication while establishing Telstra cable connection Optional Settings Some server providers may require the following settings Check with the service provider be...

Page 23: ...rvice providers should provide at least one DNS Server IP Address to each user WINS The Windows Internet Naming Service WINS converts NetBIOS names to IP addresses If a WINS server is used enter the s...

Page 24: ...able this feature select Disabled o WildCard This setting is for enabling or disabling wildcards For example if your DDNS address is myplace dyndns org and you enable wildcards then x myplace dyndns o...

Page 25: ...gister the MAC address with your ISP you may assign the MAC address you have currently registered with your ISP to the IP PBX with the MAC Address Clone feature MAC Address Clone To use MAC address cl...

Page 26: ...a pre determined pathway that network information must travel to reach a specific host or network Use this feature to set up a static route alter the following settings Route Entries Select the number...

Page 27: ...wall The Firewall screen offers a firewall and filters that block specific Internet data types Firewall SPI Firewall Protection A firewall enhances network security and use Stateful Packet Inspection...

Page 28: ...ck access to local servers from local network computers Click the check box to enable or disable Filter IDENT Port 113 This feature protects port 113 from being scanned by devices outside of your loca...

Page 29: ...yer L2TP Passthrough Layer 2 Tunneling Protocol is the method used to enable Point to Point Protocol PPP to be tunneled through an IP network PPTP Passthrough PPTP Point to Point Tunneling Protocol Pa...

Page 30: ...Access Restriction Copyright IPitomy Communication LLC 25 0007VRF...

Page 31: ...e policy The List of PCs screen will appear You can select a PC by MAC address or IP address You can also enter a range of IP addresses if you want this policy to affect a group of PCs Select Deny or...

Page 32: ...the IP address of the server that should receive these requests Click the Enabled checkbox to activate this entry For additional applications complete the following fields Application Name Enter the n...

Page 33: ...the designated servers use the DHCP Reservation feature on the Networking TCP IP Settings screen is recommended If you need to forward all ports to one PC using DMZ is recommended Port Range Forwardin...

Page 34: ...ation complete the following fields Application Name Enter the name of the application Triggered Range Enter the range of port numbers Check with the Internet application documentation for the port nu...

Page 35: ...ses as the designated source click the second radio button and enter the IP address Destination Want to specify the DMZ host by IP address select IP Address and enter the IP address Or want to specify...

Page 36: ...ions and devices There are four levels priority High Medium Normal and Low When setting priority do not set all applications to High because this will defeat the purpose of allocating the available ba...

Page 37: ...es Select a Game Select the appropriate game Priority Select the appropriate priority High Medium Normal or Low Click the Add button to save your changes New entry will appear in the Summary List MAC...

Page 38: ...ions and devices Priority This displays the bandwidth priority of High Medium Normal or Low Name This displays the application device or port name Information This displays the port range or MAC addre...

Page 39: ...ommunications protocol used to connect to servers on the World Wide Web HTTPS uses SSL Secured Socket Layer to encrypt transmitted data for higher security IP1000 supports two types of protocols HTTP...

Page 40: ...select Disabled Allow Users to Configure Select Enabled if users are allowed to configure manually while using the UPnP feature Otherwise keep the default setting Disabled Allow Users to Disable Inter...

Page 41: ...ncoming Internet traffic o Outgoing Log The Outgoing Log displays a temporary log of the local IP addresses destination URLs IP addresses and service port numbers for the outgoing Internet traffic o S...

Page 42: ...aults screen allows administrators to restore the IP PBX s configuration to its factory default settings Restore Factory Defaults To clear all of the IP PBX s settings and reset them to its factory de...

Page 43: ...the type of Internet connection you are using For dial up style connections such as PPPoE or PPTP there is a Connect button to re establish the Internet connection if there is no connection Interface...

Page 44: ...P1000 embedded DHCP server Start IP Address The starting IP address of the range of IP addresses are used by DHCP server for being assigned to devices on local network End IP Address The ending IP add...

Page 45: ...timer for monitoring the registration to embedded SIP proxy server in IP1000 When connection is idle for over the Register Expire time the connection will be terminated automatically The default value...

Page 46: ...ically The default value is 180 seconds Call Limit Specify the maximum number of seconds for a call conversation When the duration of a call exceeds this value the call is terminated automatically The...

Page 47: ...to detect The default minimum ring frequency is 10Hz Max Ring Frequency Enter the maximum ring frequency for the FXO port to detect The default maximum ring frequency is 100Hz Ring Time Select the am...

Page 48: ...Activity Detection for G 711u This should be disabled for Asterisk application requirements G711a_pkt Select this packetization time for G 711a G711a_vad Select this button to enable or disable Voice...

Page 49: ...is not recommended to modify the default settings Tone Detection This specifies the ON OFF of CP tone busy tone for general case cadence periods For instance On of Tone 1 is 500 and Off of Tone 1 is...

Page 50: ...two types of provider settings Hardware Trunks and SIP Providers CO Trunks Hardware trunks are associated with telephone lines that connect to the PSTN These lines process inbound and outbound communi...

Page 51: ...The individual numbers can be routed to different destinations within the system just like a trunk T1 or plain old telephone line SIP Provider settings vary widely To simplify the provisioning proces...

Page 52: ...s landing page will appear 2 Click on Add Provider The Edit SIP Providers page appears 3 Assign a Name to the SIP Provider 4 Select the User Type associated with the SIP Provider 5 Select DTMF Mode as...

Page 53: ...In some cases it may be best NOT to check this box See Installation Note 1 Installation Note 1 In some business locations it can be convenient to have the system add an area code and a 1 when placing...

Page 54: ...mber by clicking it and selecting where it is to be routed to from the drop down menu Destinations can be Locations in the business like Conference Rooms Extensions where specific people or department...

Page 55: ...nsion is created a voicemail box is also created This voicemail box is automatically the destination for an extension call which exceeds its ring time Groups are groups of extensions that can have dif...

Page 56: ...e where specific people or departments can be reached in an organization They should be setup first in the system Once extensions are setup then the rest of the application can be provisioned Auto Dis...

Page 57: ...nd music on hold Voicemail Settings Manages voicemail messaging and routing Calling Permissions Defines types of calls that can be originated received and some advanced options like park and record ca...

Page 58: ...efault instruction to the phone Yes Toolbar Command Selected Button Function Commands Phone Factory Default Sends a Factory Default and Yes restarts the phone Restart Sends a Restart instruction Yes t...

Page 59: ...of the lp info question mark to the right can be hovered over checkbox beside List of Devices Extensions The list o o Network o PBX Database Device column lists device is set to a ce actual device typ...

Page 60: ...ns You can e match A000DE More advanced pattern filtering Full Regular pattern in double quotes Pattern Equivalent to 1 2 3 1 2 3 1 2 3 1 2 3 Filter by Type You can select multiple device types to fil...

Page 61: ...Batch Size pings running in parallel at a time The special value 255 means run all pings as one big job Network and To range Example Network address with last octet reserved for From 192 168 1 x From...

Page 62: ...t However noisy environments will require increasing the packet Count and TX interval To tune scan 1 Click on Advanced Scan Se 2 Increase the Maximum Wait setti 3 Click the GUI Refresh button More spe...

Page 63: ...only checking the ones from step 2 6 Click the Factory Defa and restart This could be anywhere from 30 seconds to 2 minutes for each phone depending on the model 7 Click the checkboxes next to the ph...

Page 64: ...includes support for all Aastra model phones It includes support for Aastra phones running firmware version 1 4 2 1081 Buttons Save Changes Save changes but does not restart the phone Save Restart Pho...

Page 65: ...y physical keys most of them were never supported by Aastra so they remain unusable A list of available keys fills most of the Phone Settings Page Each row of the list contains Key Type Label Value an...

Page 66: ...require you to enter a value For example the Voicemail key does not require a value because the System Administrator determines it for the end user Keys that require users to enter values o BLF o Spe...

Page 67: ...ings Custom Sip Settings Network LAN WAN Custom Server The IP address or name of the server to use for the Network type selected A user must use the Custom Network type to set a user defined Server Ti...

Page 68: ...it Gain This is the audio volume level dB transmitted by the PBX to the phone Handset Side Tone Gain This is the audio volume level dB of your voice signal sent back into your ear so you can hear your...

Page 69: ...3 modules to a single phone To Change Module Type Warning When changing module types you will lose any existing module key settings 1 Click on Advanced Settings 2 Select the Module Type connected to t...

Page 70: ...s that a call will ring before it is considered unanswered Ring time must be between 1 and 360 seconds in length 9 Define a Call Limit This is the number of concurrent calls allowable at an extension...

Page 71: ...destination when the extension is in use or do not disturb is selected No Answer Route calls to a specific destination when a call is not answered Unavailable Route calls to a specific destination whe...

Page 72: ...an turn forwarding on or off and enter a different number to forward calls to 1 Call into the Automated Attendant menu 2 Select the touch tone digit that has been set for modifying forwarding settings...

Page 73: ...Copyright IPitomy Communication LLC 68 0007VRF...

Page 74: ...unique set of buttons Phone MAC All of the IP phones have a MAC Address The MAC ID identifies the piece of equipment for configuration The auto configuration features of IPitomy rely on the MAC addres...

Page 75: ...ber of days in which voicemail messages are to be automatically deleted from a mailbox Installation Note 3 Not applicable NA accepts the system wide default set in the System Setup section of the admi...

Page 76: ...6 Click Apply Changes when ready to implement changes to the system Delete an Extension 1 Click on Destinations and Extensions The Extensions page will appear 2 Select an extension 3 Click Delete The...

Page 77: ...and technicians with the initial setup of phones with commonly required buttons which will abbreviate the install time considerably In order to Auto Provision you must follow the steps outlined briefl...

Page 78: ...g the CSV file each line is a record consisting of 1 5 comma separated fields The order of the fields Must be as follows Name Email Number Phone Type MAC Address Number the extension number Phone Type...

Page 79: ...h the Extension credential from that extension This feature can also be used to do Hot Desk from any extension If the Auto Provisioning is left running on the PBX then users can be trained to follow t...

Page 80: ...propriate button changes from this screen and then select Save and Restart the Phone Once the phone restarts the new buttons should be accessible This process is unchanged from how it was performed wi...

Page 81: ...g group members from the ring group number or routed to the ring group will bypass forwarding settings set on the PBX The exception to this is that some phones have forwarding settings which are indep...

Page 82: ...gy might be to have calls answered Round Robin or distributed to one Sales person after the other Example Ring Group 2 Regional Sales Grouping Group 1 East Coast Sales Ext Group 2 West Coast Sales Ext...

Page 83: ...in this group calls may be set to ring Least Recent Using this strategy the person having answered the smallest number of recent calls would get the next incoming call Add a New Group 1 Click Destina...

Page 84: ...for the group s calls If no one in the group accepts the call this is the destination to which the call will be sent Destinations can be extensions other ring groups a menu or a voicemail box Selectin...

Page 85: ...number on a key pad has been pressed A menu prompt tells a caller what number to press to get to a desired destination Menus can also be used to provide information to callers like driving directions...

Page 86: ...the company might set a Fewest Recent ring strategy which sends a call to the Sales Representative that has received the smallest number of recent calls If the Customer Service team is missing a team...

Page 87: ...turer of cable assemblies and wiring harnesses We are closed right now but will respond to your call on the next business day If you know the extension of the party you are calling you may dial it at...

Page 88: ...e this feature and No if this is not a menu option Edit an Existing Menu 1 Click on Destinations and Menus The Menus page will appear 2 Select a Menu by clicking on the Menu Name or Edit 3 Make change...

Page 89: ...ference call PINs are not permanent which offers a business the security of knowing that the conference extensions can be used multiple times without fear of interruption By providing a new Administra...

Page 90: ...available to the conference administrator 4 Decrease the Conference volume voice volume from other participants 6 Increase the Conference volume voice volume from other participants 7 Decrease User V...

Page 91: ...Say Caller ID State Caller ID prior to playback of the message Allow Review Permits callers to review a voicemail message after it has been recorded Allow Operator Allows people calling this mailbox t...

Page 92: ...ltiple schedules can be created that account for different business customer departmental or system user needs Schedules do not need to be applied to an entire company they can be applied to individua...

Page 93: ...te the holiday the Holiday name appears in the Holiday list Highlight Select the new holiday in the Holiday list Enter a Start and End Date for the Holiday in the Month Day fields Enter a Start and En...

Page 94: ...ices you are able to create direct extension dialing from one office location to another with a simple dialing prefix Configuring Router Please see Appendix on Router Configuration Configuring Office...

Page 95: ...s connected to the Office 2 PBX 6 Password needs to be the same as the one assigned in the Office 1 PBX 7 Select Yes for register 8 Leave qualify at 30000 9 Click Save Changes 10 Click Apply Changes T...

Page 96: ...service provider and DID level for incoming calls The different levels may overlap at times so it is important to understand their order of precedence Phone Number Provider how that phone number arriv...

Page 97: ...also be defined The service provider destination acts as the default incoming destination for a particular provider To set the service provider destination 1 Select an Incoming Destination from the d...

Page 98: ...he Route Type the call is to take This identifies the call as a Local 7 digit b 10 Digit c Long Distance 1 10 digit dialing d International 5 Assign a routing Number Editing An Existing Route To chang...

Page 99: ...r These default settings cannot be changed The Name of the route service provider associated with the route and the order in which service providers are selected for the route can be changed PBX Setup...

Page 100: ...nal database click the Backup button The backup version of the file will appear in the Databases Window with the Date Time and Version of the backup 3 To back up a copy of the System s Setup to an ext...

Page 101: ...in this page are the General Settings 2 Enter the following General Settings Maximum Number of Messages This is the greatest number of voicemail messages a box can hold The system limit is 300 Maximum...

Page 102: ...Email Settings 1 Select Yes or No to allowing voicemail messages to be attached as an audio file Wav to the email address associated with the voicemail box 2 Set the from address for the email address...

Page 103: ...tismyip com Type the address in a Web browser click Enter and the external IP address will appear on a page Local Network This is the default IP address of the router with the last digit replaced by a...

Page 104: ...lick on Upload File The file will appear in the Prompt Files on Server Window It will display the File Name Description and Size 6 Click on Save Changes 7 Click on Apply Changes when ready to implemen...

Page 105: ...ges when ready to implement these changes to the system Music on Hold In a busy business it is sometimes necessary to place callers on hold Playing music while a caller waits can make this time more p...

Page 106: ...e Name Random Setting Load a New File or Delete the existing files 5 Click Save Changes 6 Click Apply Changes Delete a Play list 1 Click PBX Setup and Music on Hold The Music on Hold page will appear...

Page 107: ...stay on the call until it is received by the intended party One Touch Record Turns Call Recording on Pickup Extension 99 Allows a person to pick up a call at a different extension than their own Ring...

Page 108: ...porting and Reports The CDR Report will appear Diagnostics The System Diagnostics page in the system s online administration is a utility used by IPitomy Customer Service Representatives for system di...

Page 109: ...o Listen to recordings o Download recordings o Delete recordings This page will display all recorded calls on the PBX Only extensions with allow call recording selected are able to use this feature C...

Page 110: ...Appendices Copyright IPitomy Communication LLC 105 0007VRF...

Page 111: ...ity and ease of use in mind IPitomy 9133i The Model 9133i is an advanced fully featured multi line IP Telephone that takes full advantage of VoIP technology by offering a flexible interoperable soluti...

Page 112: ...tom applications and support for up to 9 calls simultaneously Part of the IPitomy family of IP telephones the 53i is ideally suited for light to regular telephone requirements IPitomy 55i The 55i from...

Page 113: ...were right in the office The large graphical display conveniently displays caller ID information Missed calls dialed calls and received calls are stored and can be viewed dialed or stored in the on bo...

Page 114: ...increase the power and flexibility of the 5i Series SIP telephones Up to three modules can be used with the 55i 57i or 57i CT telephone to create a powerful feature rich console option The 536M shares...

Page 115: ...nitiate video conferencing and communicate using Instant Messaging Comprehensive Personal Address Book including detailed calls lists and history Microsoft Outlook integration allowing users to import...

Page 116: ...ension 7 Enter a Password This password will need to be the same as the one used in the IPitomy 1000 Extension Setup Add New page 8 Enter the Extension Number in the Authorization User Name field 9 En...

Page 117: ...en an extension is created a schedule destination is created This schedule is not activated until the Apply Schedule box is selected When it is selected you can setup a schedule for this extension by...

Page 118: ...from the office the IPitomy 1000 has a forwarding application built into the system It is necessary to have an automated attendant menu accessible from outside the system The forwarding gateway is sel...

Page 119: ...ns page After you click on the Create button you must then click on Apply Changes before restarting the affected phones Why does my Aastra phone hang or freeze with 40 Done written on the screen This...

Page 120: ...rements In VoIP ITU T G 723 1 and G 729 AB are the most often used CODECS Do Not Disturb Prevents notification of incoming calls DTMF Dual tone Multi frequency This is the touch tone or audio signal a...

Page 121: ...all traffic and with the click of a mouse allows a user to manage this traffic by transferring calls placing callers on a park slot and or putting a caller into an existing conference Smart Personal C...

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Page 124: ...IPitomy Communications LLC Phone 941 306 2200 Email info ipitomy com www ipitomy com Corporate Offices 200 S Washington Blvd Suite 1 Sarasota FL 34236...

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