4
TROUBLESHOOTING
Refer to the following troubleshooting scenarios if you experience difficulty recording your vinyl
to your computer.
PROBLEM
CAUSE
SOLUTION
Needle is not on the
record.
Place the needle on the record.
I am not hearing any
audio when I am
recording.
Turntable not powered.
Make sure that the turntable is connected to a
computer that is powered on.
Cartridge connection is not
secure.
Cartridge must be securely connected to the tonearm
whenever you are using the turntable.
I am experiencing poor
sound quality.
Vinyl record is dirty or
scratched.
Try dusting off and gently wiping the surface of the
record before playing it.
When recording into my
computer on Windows
Vista, my recordings are
mono instead of stereo.
Recording input properties
in Vista not set to “stereo”.
In Vista, you may need to manually specify “stereo”
for the recording input.
Go to
Start
X
Control Panel
X
Sound
(in Classic
View). Then, click on the
Recording
tab and
highlight the
Microphone
input (USB Audio Codec).
Click on
Properties
to bring up the input settings.
Next, click on the
Advanced
tab and select “2
channel, 16 bit, 44100 Hz (CD quality)” in the
Default
Format
pull-down menu. Lastly, click
Apply
to
accept the settings.
My music is playing at a
strange pitch.
Incorrect speed selected
on the turntable.
Make sure that you are playing your records at the
speed they were intended to be played. Select
between the different speeds (33 or 45 RPM).
BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for
technical support. Contact information can be found in the Safety Instruction Booklet
included with this product.
