How To Get Help in Europe, the Middle East, and Africa
Calling Iomega Customer Support
Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer
Support, turn on your computer, call from a phone near your computer, and have the following information available:
1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive.
4. Make and model of computer.
5. Operating system used (for example, Windows
®
98 or Mac
®
OS 8.6).
6. List of any other hardware installed on the computer (for example, printers or CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.
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Customer Support Numbers
Iomega has a highly trained customer support staff available to take your call at the following numbers. Calls to these
numbers are charged at national access rates. Calls to the numbers listed for "Other Countries" are charged at normal
international dialing rates to the Republic of Ireland.
Austria
01 795 679 67
Norway
23162305
Belgium
02 7119510
Spain
91 7496459
Denmark
38487225
Sweden
8 58770609
Finland
9 69379204
Switzerland (French)
01 800 9332
France
01 55695074
Switzerland (German)
01 800 9330
Germany
069 95086359
Switzerland (Italian)
01 800 9331
Ireland
01 4073 238
UK
0207 3659527
Italy
02 69633538
Netherlands
020 3469540
Other Countries
+353-1-8902-444
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Product Repair or Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
support web site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem,
rather than a defective product, check with Iomega Customer Support before returning your drive. Our trained support
personnel can often resolve the problem over the phone.
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http://www.iomega.com/support/manuals/hdde40u/get_help_eu.html (2 of 3)3/21/2005 12:36:22 PM
