Iomega HDD External Hard Drive User's Manual
General Troubleshooting
If you encounter a problem while connecting or using the Iomega
®
HDD External Hard Drive, check the topics listed below
for possible solutions. For additional help options, see
How to Get Help
.
●
The Iomega HDD External Hard Drive seems slow
●
Windows Stops Responding When Disconnected from the Iomega HDD External Hard Drive
●
The Computer Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
●
A Large File will not Copy to the Iomega HDD External Hard Drive
For additional USB or FireWire troubleshooting, see
USB Drive Troubleshooting
or
FireWire Drive
Troubleshooting
.
The Iomega HDD External Hard Drive seems slow
Mac
®
Users:
If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting
issue, see
Formatting The Iomega HDD External Hard Drive
.
If you are connecting the drive to
USB
, also see
The Iomega HDD External Hard Drive seems slow
in the
USB
Troubleshooting
section.
Windows
®
Stops Responding When You Disconnect the Iomega HDD External Hard Drive
This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that
none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power
or adapter cable to prevent any data loss. See
Disconnecting the Iomega HDD External Hard Drive
.
Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
Iomega does not recommend or support multiple partitioning of the drive.
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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive
PC users and Mac users using a PC formatted drive:
An individual file that is 4 GB or larger cannot be copied to a
Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a
compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the
Iomega HDD External Hard Drive.
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