Service & Support
Ioline has many years of experience working with designers, graders
and marker makers. Feel free to contact us if you have questions—or
to share information.
Getting Help
Ioline is committed to providing the highest quality service and sup-
port to its customers. If you need assistance with an Ioline FlexJet, a
number of resources are available:
1.
First, refer to this
FlexJet User Guide
for answers to your specific
questions.
2.
Many detailed troubleshooting and repair issues are listed in
the
FlexJet Service Manual
, available upon request from Ioline
Customer Service.
3.
Consult the support section of the Ioline Web site:
www.ioline.
com
. FlexJet users must have a
User Name
and
Password
to
log into the site. Please contact Ioline customer service to set up
your free account.
4.
For additional assistance, contact your local dealer or Ioline
Customer Service. Contact information is listed under
Customer
Service
in this chapter.
Any warranty servicing of this product not specifically described
in this manual must be authorized in writing by Ioline Customer
Service.
You may obtain service by calling or faxing Ioline Customer
Service. The technicians will help you determine the nature of the
problem. If factory repair is necessary, you will receive a RMA (Re-
turn Material Authorization). Please gather the information indicat-
ed on the next page before contacting Ioline or your dealer.
1.
When returning a machine, carefully package the equipment
in its original container or packaging equivalent. You may
purchase shipping containers from Ioline by contacting Ioline
Customer Service.
Ioline is not responsible for any damage
due to inadequate or improper packaging.
2.
Carefully wrap and secure all items in the shipping container to
FlexJet service manuals, technical
bulletins, software updates and
other information is available to
FlexJet owners on
www.ioline.
com
. Access is free. Just contact
Ioline Customer Service at
[email protected] to set up a
User Name and Password.
Hint
Chapter 6
End Notes
