Ioline FJ Printer, Service Manual

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Chapter 3: Troubleshooting & Testing
Regular or intermittent paper tearing or paper bunches up at bottom.
Cause:
1. Front dancer bar is not installed.
2. Paper gets “yanked” by the
machine during take up.
3. Paper buckles when plotting to
fl oor.
4. Paper roll damaged.
5. Paper not loaded correctly.
6. Platen not level.
7. Outdated fi rmware does not
advance paper at startup.
8. Pinchwheels press on a drive
shaft bearing.
9. Paper sensor failed.
Solution:
1. Install front dancer bar.
2. Make sure the front dancer bar
is below the Take-up Sensor,
then press
Set Origin .
3. Clear paper path. Refer to the FJ
Printer User Guide for proper
loading procedures.
4. Inspect the feed paper roll.
Dropping the paper roll on an
end can wrinkle the edge which
can catch the carriage and cause
a tear.
5. Correct paper loading is vital.
Follow the steps in the Opera-
tion chapter of the FJ Printer
User Guide to reset paper align-
ment. Make sure the front silver
dancer bar is BELOW the front
optical sensor before plotting.
6. Make sure the distance between
the print heads and platen
surface is the same at the right,
center and left side of the printer.
Adjust the platen levelers as de-
scribed in the
FJ Printer Quick
Start Guide if necessary.
7. Use the Control Center to
check the fi rmware version and
ensure it is 324 or greater.
8. With power off, raise the
pinchwheels and align them with
the white driveshaft markers on
the traverse.
9. Contact Ioline customer service.
When Set Origin is pressed, paper is pulled tight and rips.
Cause:
1. Paper sensor failed.
Solution:
1. Contact Ioline customer service.
When Set Origin is pressed, paper runs quickly and stops.
Cause:
1. Motor failure.
Solution:
1. Contact Ioline customer service.
Drive shaft refuses to move when keypad button is pressed.
Cause:
1. Machine is off or unplugged.
2. Motor failure.
Solution:
1. Turn on or plug in machine.
2. Contact Ioline customer service.