Troubleshooting
17
Errors
The following is a brief list of problems that may occur. Please refer to I-
O’s Knowledge Base, the
SCS
Reference
Manual
and the
Utility
Help
document for a more complete listing of errors, troubleshooting
hints and FAQ’s.
Problem
Solution
The installation
process of the
Configuration Utility
results in an error.
Windows 7 and newer OS versions requires Administrator
privileges to install the Utility. Right click on the program and
Run as Administrator if given the option. If the option is not
present, access IO’s knowledgebase article 512 from the
following URL to enable the hidden administrator account:
http://www.iocorp.com/help?p_filters_search=windows%207
What firewall settings
are required?
Ping should be open.
Port 9100 may also need to be opened.
Invalid file screen
appears
If an Invalid File screen is displayed, it indicates that the
license file contains information that does not match the
Adaptio/Gateway Print Server. A new license file will be
required. Please contact technical support.
