Troubleshooting
14
Troubleshooting
This chapter contains solutions for problems you may encounter while using the I-O 5760e
adaptio/Gateway Print Server. If a problem persists even after you implement the solutions provided
here, or if you encounter a problem not listed here, please refer to the following resources:
The I-O Knowledge Base at
www.iocorp.com/help
The Configuration Utility Help document
The SCS Reference Manual
The IPDS Reference Manual
Your I-O Dealer
I-
O’s Technical Support Group at 801-973-6767 or by email at
.
N
OTE
:
T
HE MANUALS AND GUIDES MAY BE VIEWED ON EITHER THE
IO
C
ONFIGURATION
U
TILITY
CD
UNDER
M
ANUALS OR
IO’
S FTP SITE
:
FTP
://
FTP
.
IOCORP
.
COM
/H
OST
_P
RINT
/
ADAPTIO
/
Updating Firmware
Updating firmware can be done through the Configuration Utility if the unit can be seen on the Utility.
Refer to the following link to download the firmware file, Firmware 5765 V473.zip
ftp://ftp.iocorp.com/Host_Print/LAN_Print_Servers/5765%20Adaptio%20Gateway/
If you are unable to access the 5760 from the Configuration Utility and the Control Panel
doesn’t give
you access to the Network Connections to reset the IP address, refer to the instructions found in the
above link.
Firmware_update_instructions_5765.pdf
N
OTE
:
T
HE INSTRUCTIONS
,
FIRMWARE FILE AND IMAGE FOR THE
5765
IS ALSO USED FOR THE
5760.
T
HE LICENSE APPLIED TO THE UNIT DETERMINES WHICH MODEL YOU WILL HAVE
.